Customer Support Teams and Resources
Whether you’re just getting started or need assistance with advanced features, our resources and support team are here for you. We'll help you find what you need so you can get back to business.
24/7
Our support team and resources are available 24 hours a day, 7 days a week.
14
Our 14 international Stevies now include a 3rd gold for e-commerce support.
92%
Our team rates high in customer satisfaction for their friendly expertise.
"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."
As a Mailchimp customer, you get unlimited access to our easy-to-follow collection of topic and feature tutorials, including how-to articles in English, Español, Français, Deutsch, and Português-Brasil. Make the most of Mailchimp with simple steps for success, from campaign creation to advanced customizations.
Access our free collection of research and thought leadership from millions of small businesses, including our own custom research to help your business grow. And since we’re developing new content all the time, you’ll always have access to the latest marketing tips and best practices to make the right decisions for your business.
Log in and follow along to apply what you learn. Our instructional team will walk you through what you need to get started—and grow—and give you valuable tips along the way.
Our highly-trained Support team empowers businesses like yours to grow and thrive. All paid plans have 24/7 access.
Chat with our award-winning team in English, Spanish, French, German, Italian, or Portuguese for urgent needs. Our specialized, live-support team and advanced internal routing help you execute your marketing strategy.
Our conversational, informative emails explain complex concepts in plain language, English, Spanish, French, German, Italian, or Portuguese. We give you the tools to confidently create smart marketing campaigns.
With our Premium plan, you’ll have special access to guidance over the phone, and priority chat and email support.
Ask us about audience insights, personalization tools, channel optimization, best practices, and everything in between.
Mailchimp's Support team has earned a reputation for excellence, recognized year after year for our expertise and care. In 2025 alone, we won 8 Stevie Awards including the People's Choice Award for Favorite Customer Service. That brings our running total to 22 prestigious honors, including the coveted Grand Stevie Award. Whether you're just getting started or need advanced help, our award-winning team is here to support you.
Our global community of freelancers and agencies can help with all things email marketing. Plus, they’re vetted, approved and certified by Mailchimp. Whether you’re working on a one-off task or you’re in search of ongoing marketing support, our partners are here to help.
| Premium | Standard | Essentials | Free | |
|---|---|---|---|---|
| Guides & Tutorials | ||||
| Marketing Tips | ||||
| Marketing Glossary | ||||
| Email Support | 30 days free on signup | |||
| Live Chat Support | ||||
| Phone Support* | ||||
| Priority Response | ||||
| Hire an Expert |
*All calls with the Mailchimp support team are currently only available in English.
Including priority and phone support for Premium plans.
See how our award-winning support team and collection of in-depth resources stack up against the competition.
Get an intro to the basics so you know what to expect along the way.
Scale your marketing with prioritized support from our team of experts over the phone, in a live chat, or via email.
Our dedicated customer success managers will review and assess your marketing efforts and help you use Mailchimp to its fullest potential. Find out how!