Shipping and return policies for maud the moth

Shipping Info

***** IMPORTANT Shipping update August 2025 - USA*****
Currently Royal Mail have ceased all shipping to USA and I am unable to realise these orders. Please refrain from ordering anything from there, as I will have to refund your order and you will lose Bandcamp's admin charges
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Hi! I pack and send all "SHIPS FROM UK"orders myself. Orders are shipped from the UK with Royal mail using standard international shipping. You should not be required to pay customs as the order is processed via online marketplace and tax is already paid when you complete your order online. If you are requested a customs fee, please feel free to refuse the parcel and get in touch.

Orders aren't sent with detailed tracking or signed-for (this is VERY expensive) but do get in touch if you would like me to arrange this for an extra by messaging me at maudthemoth@gmail.com

Items marked as "SHIPS FROM EU" are shipped via La Rubia Producciones label, based in Madrid, Spain. Their contact email is:
nuria@larubiaproducciones.es





Amaya

Return Policy

Please let me know if there's been any problem during shipping by messaging me at maudthemoth@gmail.com
If you change your mind and would like to return an item, you can do so as long as the item is in unused/unopened condition. My shipping does not include free returns, so sadly you would have to cover the return shipping yourself.
Broken or lost items up to 20 pounds are protected by Royal Mail's standard compensation policy: www.royalmail.com/retail-compensation-policy-loss

Amaya.