MBE Navigation

Industries

All Industries

Fashion tech

Fintech

Gaming

Public Sector

Retail tech

Travel and transportation

Services

All Services

Agile

Artificial Intelligence

Business Consulting

Cloud

Data

Mindera Labs

Mobile

Digital Product Design

Quality Assurance

Security

Software Engineering

Tech Strategy & Architecture

About Us

How we work

Sustainability

Locations

Foundation

Code Academy

Events

Insights

Careers

Portugal

United Kingdom

United States

India

Romania

Brazil

Morocco

Australia

<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PWDDS9N7"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>

Plausible

Blog

INSIGHTS

We speak our Mind

Default Filter

NO ARTICLES FOUND MATCHING YOUR FILTERS.

Expertise

Mindera & Culture

Our work, our thinking, our news – welcome to the world of Mindera!

Articles

Big ideas are great. Big results are even better. Let’s make it happen.

Looking for Results? Contact Us.

Insights | Mindera | Custom Software Development 

News

Blog Article

Case Study

Podcast

Press Release

Special Report

While developing a global travel retailer’s loyalty strategy, our best mechanics came from…

medium_The Best Idea For Your Loyalty Programme Isn't Sitting In Another Retailer's App.jpg

small_The Best Idea For Your Loyalty Programme Isn't Sitting In Another Retailer's App.jpg

thumbnail_The Best Idea For Your Loyalty Programme Isn't Sitting In Another Retailer's App.jpg

The Best Idea For Your Loyalty Programme Isn't Sitting In Another Retailer's App.jpg

The Best Idea For Your Loyalty Programme Isn't In Another Retailer's App

While working with a global travel-retail duty-free loyalty programme reliant on price discounts,…

medium_Is Your Loyalty Programme Building Relationships or Just Discounting .jpg

small_Is Your Loyalty Programme Building Relationships or Just Discounting .jpg

thumbnail_Is Your Loyalty Programme Building Relationships or Just Discounting .jpg

Is Your Loyalty Programme Building Relationships or Just Discounting .jpg

Is Your Loyalty Programme Building Relationships or Just Discounting? 

Matching metric names don't guarantee identical measurements. A gap analysis for two fashion…

medium_Same Metric Name, Different Number The Risk In Every Platform Migration.jpg

small_Same Metric Name, Different Number The Risk In Every Platform Migration.jpg

thumbnail_Same Metric Name, Different Number The Risk In Every Platform Migration.jpg

Same Metric Name, Different Number The Risk In Every Platform Migration.jpg

Same Metric Name, Different Number: The Risk In Every Platform Migration

A gap analysis for two sister brands inside a global fashion ecommerce group found that most of…

medium_When You Replatform, What Actually Happens To The Reporting Everyone Relies On.jpg

small_When You Replatform, What Actually Happens To The Reporting Everyone Relies On.jpg

thumbnail_When You Replatform, What Actually Happens To The Reporting Everyone Relies On.jpg

When You Replatform, What Actually Happens To The Reporting Everyone Relies On.jpg

When You Replatform, What Happens To The Reporting Everyone Relies On?

Working with a global travel-retail and duty-free operator on its loyalty and digital strategy, we…

large_pexels-1609538911-28390683-2.jpg

medium_pexels-1609538911-28390683-2.jpg

small_pexels-1609538911-28390683-2.jpg

thumbnail_pexels-1609538911-28390683-2.jpg

pexels-1609538911-28390683-2.jpg

Do Your Tools Actually Work Together, Or Do They Just Coexist?

Standing on Mindera's Yellow Box in this episode is our Business Consulting Lead Mafalda Barros.…

large_Lanscape icon.001.jpeg

medium_Lanscape icon.001.jpeg

small_Lanscape icon.001.jpeg

thumbnail_Lanscape icon.001.jpeg

Lanscape icon.001.jpeg

Bridging the Gap Between Business and Tech with Mafalda Barros

We draw on our vast Fintech experience and ADP leadership to explain how you can stay in control…

large_pexels-dkomov-34804018.jpg

medium_pexels-dkomov-34804018.jpg

small_pexels-dkomov-34804018.jpg

thumbnail_pexels-dkomov-34804018.jpg

pexels-dkomov-34804018.jpg

Can Agentic Developer Platforms be deployed safely in a regulated sector?

Agentic Developer Platforms (ADPs) were the trending topic at the London strand of this leading…

medium_PlatformCon London 2 thumb.png

small_PlatformCon London 2 thumb.png

thumbnail_PlatformCon London 2 thumb.png

PlatformCon London 2 thumb.png

IDP to ADP… and other BIG stories from PlatformCon 2026 Live Day London

When treated as a cost centre, customer service functions can become isolated and reactive. True…

large_pexels-theotherkev-7191911-2.jpg

medium_pexels-theotherkev-7191911-2.jpg

small_pexels-theotherkev-7191911-2.jpg

thumbnail_pexels-theotherkev-7191911-2.jpg

pexels-theotherkev-7191911-2.jpg

A Maturity Model for Customer Service Teams

Locate and resolve procedural weaknesses by assessing the five support stages and convert service…

large_pexels-jakubzerdzicki-33433704.jpg

medium_pexels-jakubzerdzicki-33433704.jpg

small_pexels-jakubzerdzicki-33433704.jpg

thumbnail_pexels-jakubzerdzicki-33433704.jpg

pexels-jakubzerdzicki-33433704.jpg

The Five Stages Where Customer Service Quietly Breaks

Your AI strategy’s long-term success depends more on securing early team buy-in than on technical…

large_pexels-quang-nguyen-vinh-222549-2163850-2.jpg

medium_pexels-quang-nguyen-vinh-222549-2163850-2.jpg

small_pexels-quang-nguyen-vinh-222549-2163850-2.jpg

thumbnail_pexels-quang-nguyen-vinh-222549-2163850-2.jpg

pexels-quang-nguyen-vinh-222549-2163850-2.jpg

Why Your AI Customer Service Rollout Will Fail Without an Adoption Plan

New accreditation further cements Mindera's position as UK public sector supplier.

medium_navy-medicine-yrqz5wHz75w-unsplash.jpg

small_navy-medicine-yrqz5wHz75w-unsplash.jpg

thumbnail_navy-medicine-yrqz5wHz75w-unsplash.jpg

navy-medicine-yrqz5wHz75w-unsplash.jpg

Mindera joins Constellia public sector technology procurement platform

A full playback of the Mindera Retail Insights Spring 2026 presentation with Retail and Ecommerce…

medium_Retail Insight Spring 26 thumb.png

small_Retail Insight Spring 26 thumb.png

thumbnail_Retail Insight Spring 26 thumb.png

Retail Insight Spring 26 thumb.png

Why no one's won the AI race in retail

AI Strategist Phill Gillespie on why optimising AI across your business is far more than simply a…

large_icon landscape.001.jpeg

medium_icon landscape.001.jpeg

small_icon landscape.001.jpeg

thumbnail_icon landscape.001.jpeg

icon landscape.001.jpeg

Accelerating AI transformation with Phill Gillespie

Most organisations exploring AI aren't short of ideas – they're short of a plan for what happens…

large_pexels-googledeepmind-25626514.jpg

medium_pexels-googledeepmind-25626514.jpg

small_pexels-googledeepmind-25626514.jpg

thumbnail_pexels-googledeepmind-25626514.jpg

pexels-googledeepmind-25626514.jpg

A 5-Phase Template for AI Pilots Without Creating Tomorrow's Tech Debt

A sports and entertainment organisation asked us to map its customer-facing systems. We found six…

large_pexels-googledeepmind-18069694.jpg

medium_pexels-googledeepmind-18069694.jpg

small_pexels-googledeepmind-18069694.jpg

thumbnail_pexels-googledeepmind-18069694.jpg

pexels-googledeepmind-18069694.jpg

The Highest-Leverage Data Project Most Organisations Haven't Started

A tech landscape assessment for one of our sports and entertainment clients uncovered more than 70…

large_pexels-googledeepmind-17485706.jpg

medium_pexels-googledeepmind-17485706.jpg

small_pexels-googledeepmind-17485706.jpg

thumbnail_pexels-googledeepmind-17485706.jpg

pexels-googledeepmind-17485706.jpg

The SaaS Sprawl Audit: A Simple Way to See What You're Really Paying For

Mindera extends its scalable digital voucher system to push the leading Spanish travel reward…

medium_Avios popcorn thumb.png

small_Avios popcorn thumb.png

thumbnail_Avios popcorn thumb.png

Avios popcorn thumb.png

Iberia Club adds CINESA to its Avios loyalty programme

Social media platforms are integrating travel bookings into the feed - and OTAs are already moving…

large_silhouette-wing-airplane-sunrise-view-through-window.jpg

medium_silhouette-wing-airplane-sunrise-view-through-window.jpg

small_silhouette-wing-airplane-sunrise-view-through-window.jpg

thumbnail_silhouette-wing-airplane-sunrise-view-through-window.jpg

silhouette-wing-airplane-sunrise-view-through-window.jpg

Social Commerce in Travel: Will OTAs dominate Social like they did Search?

The best approach to take when adopting AI and what the future holds for this rapidly developing…

large_Anes Icon landscape.001.jpeg

medium_Anes Icon landscape.001.jpeg

small_Anes Icon landscape.001.jpeg

thumbnail_Anes Icon landscape.001.jpeg

Anes Icon landscape.001.jpeg

Evolving AI for optimum impact and value

How charity Mosaic 1898 is delivering better care to people with disabilities in Leicester.

medium_Mosaic Thumb.jpg

small_Mosaic Thumb.jpg

thumbnail_Mosaic Thumb.jpg

Mosaic Thumb.jpg

Mindera web app helps disabled people get more from their care budgets

Every six months, Mindera shares insights on current retail trends. In the run up to our spring…

large_pexels-cookiecutter-17489153.jpg

medium_pexels-cookiecutter-17489153.jpg

data center

Defend your data better with AI-powered cybersecurity