Angry customer

It's important to communicate effectively with others. Here we are talking about personal communication styles and how to imrpove them.

It’s likely that many of you reading this have had your cellphone bombarded at some point with spam calls that trick you into answering by …

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You can't avoid the occasional upset customer, but you can quickly and effectively smooth things over.

How many times have you had to grit your teeth, take a deep breath and silently repeat to yourself, “The customer is always right”? This is a motto that’s drilled into every young retail or hospitality worker, and has somehow made its way into the psyches of established business owners. The [...]

Businesses generally need all the customers they can get. However, sometimes you need to “fire” a customer, as terrible as that sounds. Allow me to illustrate. Years ago, I was running a fast-growing medical-oxygen business in Littleton, Colorado. Past closing time on a last Friday afternoon, I received a telephone call that effectively changed the

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No one likes dealing with angry customers or receiving negative feedback. Anyway, as a business owner or freelancer, you will encounter hot-headed customers. Learn the strategies of business communication to turn angry clients into happy fans.

Check your scenes to make sure you have this action-reaction cycle going. If you haven’t written a scene yet, as you plot it out, pay attention to this cycle. This may be wholly an action scene. That’s fine. But the next scene better be the reaction.