We take great care when creating our themes, and we only publish them after rigorous quality control testing, so we know there won’t be any problems. If you run into any problems, we are here to assist you in resolving them for whatever cause may arise.
Every single theme purchased from mysterythemes.com is protected by our “14-day refund policy.” You may be sure that after using our themes for 14 days, you will understand our goods completely and be able to spot any problems that can arise. You can request a refund if you’re not convinced, and it will be promptly processed back to you. Please take a moment to review the following policies regarding refunds:
The cases where you are eligible for a refund are:
- You discover a bug in our product and don’t receive assistance to fix it in a day. To receive assistance via live chat, you must provide your email address.
- If, despite creating a ticket via the support form, you are not receiving assistance,
- If any of the functions listed in the documentation are broken and our support team is not able to fix it for you,
The refund may not be given if:
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- You don’t want it after you’ve downloaded it.
- The item did not meet your expectations.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item or
- You ask for goodwill
- Refund are not valid for Theme Bundle purchase.
Refund for Automatic Renewals Payments?
We cannot grant refunds on renewal payments.
For annual subscriptions, we will attempt to send you a renewal reminder email 30 days prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. Such a reminder would only be a courtesy, and depending on your email client, it could potentially end up at your spam box, so do not rely on that email; you alone are responsible for taking any action before a renewal takes effect. Just add yourself a calendar reminder 🙂