Naturamarket.ca Shipping & Returns Policy

We’re here to make your favourite health & wellness products accessible across Canada. Below, you’ll find everything you need to know about shipping and pickup options in your region, and our return, refund, and damage policies.

Shipping & Delivery

We ship to all Canadian provinces and territories
Orders over $59 (before tax, after discounts) qualify for free shipping. Some remote areas may be subject to additional fees
Shipping fees are calculated at checkout based on destination and weight
Orders are typically processed within 0–1 business days (excluding weekends/holidays), with a maximum of 1–2 days during high volume periods or supply delays
You’ll receive a tracking number once your order ships
PO Boxes are supported in select areas only

Need it now? Shop NaturaMarket.ca Gift Cards

Shipping by Region

Region	Shipping Details
ON, QC	Free Shipping over $59 (before taxes & fees), estimated delivery time same-day to 2 days, refrigerated items are guaranteed*
AB, BC, MB, SK	Free Shipping over $59 (before taxes & fees), estimated delivery time 2 to 6 days, refrigerated items not guaranteed*, delivery times may vary by location
NB, NS, PEI	Free Shipping over $59 (before taxes & fees), estimated delivery time 3 to 7 days, refrigerated items not guaranteed*, some delays possible during peak seasons
NL, YT, NT, NU	Free Shipping over $59 (before taxes & fees), estimated delivery time 5 to 10 days, refrigerated items not guaranteed*, additional fees may apply in remote areas. While we do our best to deliver promptly, delivery times aren't guaranteed and we're unable to offer refunds for delays or spoilage in these regions.

* Orders typically take 0-1 business days to process before they ship out – excluding weekends and holidays. However, we do reserve 2 to 3 business days to fulfill your order in case any of the items are out of stock due to delayed shipments from our suppliers, or during busy seasons. 

** If the delivery address is outside of our designated coverage area for refrigerated items, we are unable to guarantee the condition or temperature of the products upon arrival. As such, no refunds or replacements will be offered for refrigerated items delivered outside of this coverage area (ON and QC only).

Local Pickup (Mississauga, Ontario)

Pickup is available Monday–Friday, 7am–5pm from: 3650 Odyssey Drive, Unit 1, Mississauga, ON L5M 0Y9

Orders placed before 2pm are ready same day
Orders are held for 5 business days
Bring photo ID or forward your confirmation email if someone else is picking up
Frozen/perishable items must be picked up within the holding window

Returns & Refunds

We accept returns within 14 days of the shipping date on eligible items.

All items must be unopened, unused, and approved via email by our customer support team at [email protected].

Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error.

Returns should be sent to: 3650 Odyssey Drive Unit 1, Mississauga, ON L5M 0Y9

Non-Returnable Items

Opened items
All food & grocery products
Health & personal care
Baby care items
Refrigerated & frozen items

Refrigerated Items

At this time, refrigerated items are only guaranteed in ON and QC. This means we are unable to guarantee the condition or temperature of the products upon arrival outside of these regions. As such, no refunds or replacements will be offered for refrigerated items delivered outside of this coverage area (ON and QC only). Orders with refrigerated items shipped outside ON/QC are at the customer’s risk.

Returned Parcels

If your order is returned due to:

Incorrect/incomplete address
Delivery refusal
No one available to receive it

We’ll refund the product amount minus shipping fees and return costs.

If your address needs to be corrected after shipping, a $14.50 + HST re-attempt fee applies.

Damaged or Missing Items

Please inspect your order when it arrives:

Report issues within 48 hours of delivery
Do not dispose of damaged items—contact us first
Email [email protected] with photos
A return label may be issued, or a photo-based refund may be approved
Once marked delivered, the customer is responsible for retrieving the package. We are not liable for theft after delivery.

Sold Out or Discontinued Items

If a product is sold out or discontinued, we’ll automatically issue a refund (credit memo) and send confirmation.

If a previously sold-out item is restocked after your order has shipped, we cannot offer retroactive refunds on shipping costs.

Still Have Questions?

We’re happy to help. Contact us at [email protected] or through the Contact Us page and our support team will get back to you.