End-users should contact their own organisation’s IT support first and they in turn should contact their own respective NOCs for error reports.

NORDUnet public trouble tickets

NORDUnet publishes also the Open trouble tickets. Please consult the list of trouble tickets before reporting problems to see whether the problem has already been identified and handled.

The email address of the NORDUnet Network Operations Centre is noc@nordu.net. NORDUnet has an 24×7 on-call NOC support and the phone number and email for the 247 Service has been published to the authorized persons. When reporting possible problems to noc@nordu.net, please make sure that it is something that should be dealt with on the NORDUnet level.