Contact Omni Voice: Route a Support Case

Start One Support Case

Send the issue to support@omni-voice.app. Product questions, account access, billing and refund questions, API or integration context, partnerships, security reports, and suspected voice misuse all begin at this address.

Put the Triage Label First

Use one of these subjects so the case reaches the right review path:

• Product / generation — identify the public catalog, text to speech, voice cloning, voice design, download, credit, or history step involved.
• Account / billing / refund — provide the account email plus an order or receipt ID; review eligibility in the Refund Policy.
• API / integration — describe the workflow, failing request or step, observed result, and expected result.
• Partnership — name the organization, proposed use, anticipated volume, and target date.
• Security / misuse — include the affected Omni Voice URL, safe reproduction details, and reviewable evidence; link directly to a catalog page when reporting an imitative voice.

Supply a Reproducible Handoff

Write from, or identify, the email associated with the account. Name the page and the action immediately before the issue appeared. When available, include the task, generation, order, or receipt identifier and the exact error text.

A screenshot can help when it excludes secrets and unrelated personal information. Never send a password, private API key, complete payment-card number, or recovery code. Support does not need those values to investigate.

For a generation issue, a useful handoff contains the script section, voice or private-model identifier, expected behavior, and saved task reference. For a billing issue, it contains the account and transaction references. This separation lets support reproduce product behavior without mixing it with payment evidence.

Review and Escalation

Incoming reports are classified by subject and then handed to the appropriate product, account, payment, policy, or security review. Account-access, payment, billing, and security matters receive priority, but this page does not guarantee a fixed response time.

Direct address: support@omni-voice.app