Modern Customer Experience and Payments Platform for Government

The smartest way to serve residents, collect revenue, and operate efficiently.

Move more transactions online, cut manual work, and collect revenue faster. Provide the ideal customer experience for any type of transaction so you can move more residents to digital channels. Even document-intensive and identity-sensitive services.

PayIt’s AI-powered platform streamlines resident workflows, reviews and approves applications, and automates reconciliation, so that busy teams can focus on serving the community.

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For any department. For any transaction.

PayIt is a customer experience and payments platform for state and local government.
Finance, IT, and operational leaders chose PayIt for a wide range of services including:

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Motor Vehicles
House icon
Property
Tax
Utilities
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Courts
Licensing & Permitting
OUTDOORS
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Tolling
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Tickets & Fines

When more residents go digital, your office runs better

Cities, counties, states, and provinces use PayIt to move services and transactions online. When more residents go digital, staff spend less time on manual processing and reconciliation, revenue comes in faster, and public trust grows. Residents who have a great digital experience are 9X more likely to say your agency is achieving its mission.

3 five-star review cards say that the system is so user friendly, that it is fast and easy to navigate, and that it was easy and preferred over paying at a bank. The image states that satisfied customers are 9 times more likely to agree that the agency is achieving its mission.

Serving 150+ million residents in North America

  • The logo of grpayit, the PayIt solution for the City of Grand Rapids, Michigan
  • Harris County Texas MyHarrisCountyTax
  • Missouri Department of Conservation
  • City of Columbia Missouri PayCoMo
  • Guilford County North Carolina myGuilfordCounty
  • Minnesota Department of Natural Resources
  • North Carolina Department of Motor Vehicles myNCDMV

Get residents to go digital

Your office works more efficiently when customers serve themselves.

But they’ll only switch to digital transactions if the experience is intuitive and trustworthy.

Now you can deliver the ideal customer experience for any transaction. So your residents go digital, once and for all.

Save up to $6 per transaction

You can reduce or eliminate costs associated with:

Payment processing

PCI compliance & fines

Office visits

Support calls

Software maintenance

Paper & postage

quotes

75% of our water, refuse, parking tickets and property tax transactions are now happening online. My team has shifted from processing high volumes of transactions to supporting more complex customer needs and strategic projects.

John Globensky
Treasurer City of Grand Rapids, MI
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Smarter for government: Our agency experience

Every transaction. All in one place. Meet the admin experience your team will love.

Get real-time transaction visibility and see:

See every transaction in real time — without waiting for a batch sync

Match transactions, issue refunds and get insights in just a few clicks

Reconcile in minutes instead of days with AI-powered matching

One central place for you to…

Manage transactions, issue refunds and give your staff the real-time visibility they need to provide excellent support.

Smart Works adds AI-powered assistance and automated reconciliation matching.

Explore the agency experience
Easier for everyone: Our resident experience

One central place for your residents, too

Give residents one place to access services, view transaction history, receive personalized notifications, and more — all inside a single user account. Deliver bills, past-due reminders, and other notifications, even across services and departments.

Residents find what they need quickly with AI-powered discovery using Smart Guide. Our intuitive customer experience makes completing transactions a breeze.

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Get started in as little as 90 days

Fast onboarding and integration to any system of record makes PayIt an easy choice for most government offices.

Get a demo to find out if PayIt is right for your community.

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No hidden costs or implementation fees

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Integrations done for you

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Designed for resident adoption

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PCI Level 1 & SOC 2 Type 2 certified platform

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See how it works

Frequently Asked
Questions

Everything your agency needs to know about the PayIt platform, security, and procurement.

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PayIt is a customer experience and payments platform for state and local government. Agencies use it to bring services online, reduce manual work, and collect revenue faster, all through a single resident profile that works across agencies and jurisdictions.

More than 150 million residents in cities, counties, states, and provinces across North America use PayIt. Typical agency buyers include treasurers, CFOs, finance and revenue directors, tax and DMV leaders, and court clerks.

Property tax, utilities, courts, tickets and fines, motor vehicle services, outdoors licensing, and more. The platform can be configured to support most transactions between an agency and a resident.

PayIt’s AI-powered features automate back-office work and improve service delivery. Smart Reconcile matches payments across vendors, Agent Assistant answers data questions in plain language, and Smart Guide helps residents find the right service in their own words.

Local solutions can go live in as little as 90 days; complex, state-level solutions typically take months — not years — to configure and launch. Implementation timelines vary based on system complexity, but PayIt integrates with existing infrastructure. The platform is configured to your business rules and supported by a dedicated team to ensure a smooth deployment.

Yes. PayIt uses secure, modern payment infrastructure to protect sensitive financial and personal data. PayIt maintains SOC 1 and SOC 2 Type 2 certifications, PCI DSS Level 1 compliance, and is ISO 27001 and 27018 certified. PayIt’s Processing Platform is hosted in Amazon Web Services (AWS), specifically in the GovCloud instance.