Portfolio & Program Operations

Marco
Policani

Senior leader turning messy demand into governed delivery — PMO build-outs, portfolio governance, AI-enabled workflow governance, and program execution at scale.

PMO Leadership Portfolio Governance AI-Enabled Operations Program Delivery Operating Model Design

What I do

Operating problems I solve

I build and run the systems that connect strategy to delivery: intake, prioritization, decision cadence, delivery readiness, executive reporting, and follow-through.

The pattern comes from real operating environments at Microsoft, T-Mobile, Avalara, Doosan GridTech, and MISO Energy, under CIO, CFO, CTO, and COO sponsorship: multibillion-dollar platform exposure, portfolios of several hundred initiatives, nine-figure capital programs, and global partner ecosystems. Read the case studies.

Portfolio & Demand Governance

Structured intake, priority logic, and executive reporting that replace ad-hoc demand with a repeatable governance rhythm.

PMO Build & Operating Model

Stand up or restructure PMO functions with clear ownership, lightweight process, and operating cadence that scales.

AI Program Operations

Governance frameworks and delivery workflows for AI initiatives — from idea intake through artifact lifecycle management.

Program & Delivery Execution

Complex program delivery: charters, RAID logs, stage gates, stakeholder alignment, and executive-ready status reporting.

Operating Model Design

Cross-functional operating model work — roles, handoffs, decision rights, and rhythm design for maturing organizations.

Proof & Evidence Architecture

Structured evidence systems that turn portfolio outputs into auditable, employer-facing proof of impact.

Featured case studies

Outcomes with names attached

Each case study walks through the operating problem, the options on the table, the structure I put in place, and what changed.

T-Mobile · 2021–2024

65% faster delivery cycles

Portfolio signal reset across ~500 revenue technology initiatives — 340 to 120 days without re-platforming.

Microsoft · 2011–2015

$1.8B in influenced renewals

Global planning-services platform governance: $700M–$1B in voucher liability, 6,000 to 37,500 annual engagements.

Doosan GridTech · 2024–2026

~$125M sequenced under constraint

Integrated software, construction, and security planning across three concurrent utility-scale storage deployments.

Operating examples

How problems move through my system

Each route is a documented end-to-end flow — from trigger to resolution — showing how I approach a class of operating problem.

Demand

Messy demand to executive review

Unstructured intake to governed pipeline — prioritized, sequenced, and ready for leadership decisions.

Decisions

Tradeoffs to executive decision

Structured tradeoff analysis and escalation path that produces clear, defensible decisions.

AI Governance

AI idea to governed artifact

Full lifecycle from AI initiative intake through artifact governance and public-safe proof review.

Delivery Start

Approved intent to chartered start

From approved initiative to fully chartered delivery — scope, RAID, stakeholders, and baseline locked.

Value

Delivery readiness to value realization

Commissioning, hypercare, and value tracking — closing the loop from delivery to confirmed outcome.

Proof

Artifact to public-safe proof

Sanitization, evidence architecture, and employer-facing proof packaging for portfolio outputs.

External delivery

Partner ecosystem governance

Qualification, readiness evidence, escalation paths, and follow-through for partner and external delivery networks.

All operating examples

Module library

Reusable operating modules

Structured, documented modules built from real program and portfolio work — each one a tool, template, or process pattern available to deploy.

Browse module library
Reusable operating modules arranged as intake, decision, charter, readiness, and value proof lanes with AI workflow and partner governance overlays.

Get in touch

Connect

Available for senior PMO, portfolio governance, AI program operations, and operating model engagements.

LinkedIn is the best contact channel — messages there get a response, and my full resume and work history are on the profile.