FAQ

PromptBase is an online marketplace for buying and selling AI prompts for models like Midjourney, ChatGPT, FLUX and more. Prompts are sentences of text that are fed into complex AI models to get a desired output, for example and image of a certain object in a certain style.

A Prompt Engineer is a new kind of technician, skilled at crafting the text prompts required for an AI model to produce consistent outputs (e.g. images, text or videos).

To request a change to your email address, please contact us.

You can delete your PromptBase account at any time by going to your account settings, and scrolling to the "Danger Zone" at the bottom and pressing "delete account": https://promptbase.com/account?view=settings

If you are not receiving a verification code email, please check your spam folder. If you still don't receive it, please try signing up with a different email address. If you are still having problems after this, please contact us.

Purchased prompts should be appearing on your account page: https://promptbase.com/account?view=purchases

You can download a PDF version of your invoice and set any billing address from your account page.

Go to your purchases: https://promptbase.com/account?view=purchases

Click on your prompt you'd like to create an invoice for, click the "Get Invoice" button at the top.

You can use credits for generations in our AI app builder: https://promptbase.com/create

Or on generations with other users' apps: https://promptbase.com/apps

We have a blog post here about how all this works that you might find useful: https://promptbase.com/blog/promptbase-apps

Refunds are granted solely in cases where the prompt does not work as described. To be eligible for a refund, you must submit a request within 24 hours of your purchase, providing a clear explanation and evidence demonstrating that the prompt is not functioning as described. Upon reviewing your request, we will determine whether your claim is valid and, if so, issue a refund. Refunds are processed within 1-3 business days after receiving your request.

If you believe you are eligible for a refund because the prompt does not work as described, please contact us.

You can cancel your subscription at any time from your account settings: https://promptbase.com/account?view=settings

Go to the 'subscriptions' section, and click 'manage' to cancel your subscription.

We have a few useful resources to get more insight into which prompts to create and how to increase views/sales:

1. The "categories" bar at the top of our site includes some of the top areas and niches people buy prompts for.
2. When you make a sale, you have a "sales source" column. If you hover over any of the items in there, it'll tell you where the user was on the site / what they were searching for before they purchased your prompt.
3. You'll have access to analytics on every prompt. You can use this to determine which prompts are working and double down in that area.
4. Try experimenting with variations of your prompt thumbnails to try and drive more clicks to your prompts.
5. We have a prompt guidelines section on our site with useful information as to which prompts do best on PromptBase: https://promptbase.com/prompt-guidelines - prompts that provide utility instead of art, e.g. prints for t shirts, provide the best long term sales.
6. Buyers love detailed instructions in prompts, e.g. including examples of how you generated every preview image. This often leads to repeat buys from the same seller if they are aware you consistently do this.
7. All prompt store pages are optimised for SEO and appear on Google. Your prompt title + description are used as an SEO meta title and description in SERP - so make sure you're thinking about appealing to buyers coming from this channel. In this way you can use google trends etc. to figure out what to work on.
8. The prompts that sell best are useable in real-world projects and businesses, instead of artwork.

PromptBase issues payouts on a weekly/monthly basis if you reach a minimum payout threshold. You can also issue early payouts if you like. You can find more information about payouts here: https://promptbase.com/knowledge-base/payouts

You can view your payouts, balance, schedule, and minimum threshold here: https://promptbase.com/account?view=payouts

You can also view a payout's status in your Stripe dashboard.

Stripe will sometimes require you to provide some extra information to them, such as an identification document, in order to complete setting up your account. You should be able to do this via your Stripe Express dashboard.

If you are having problems, you can get in contact with Stripe using their 24/7 live chat by clicking the "Contact Stripe Express Support" link on this page: https://support.stripe.com/express

For specific questions relating to connected bank accounts, you'll need to contact Stripe. You can get in contact with Stripe using 24/7 live chat by clicking the "Contact Stripe Express Support" link on this page: https://support.stripe.com/express

Prompt sellers keep 80% of every sale of their prompt, and 90% of every payment for custom jobs. There are no extra hidden transaction fees. PromptBase uses these fees to help run our platform and offer services like support.

PromptBase uses Stripe to send out payments to you.

Read our full guide on payouts here.

Within your account page, you'll have access to a detailed analytics dashboard for viewing sales of your prompts, plus other useful information.

We use Stripe as our payments provider for sending payments to our Prompt Sellers. Unfortunately, for certain countries this is not yet supported. We are working hard to find a solution - check out our X page for the latest updates. You can also enter your country on this page to receive notifications when Stripe becomes available

Known countries affected:

• Brazil
• Thailand
• Bangladesh
• Russia
• Serbia
• Thailand
• Ukraine

Unfortunately we are held back with onboarding Brazilian users due to some of Stripe's limits for sending payouts across borders. We're working hard on a solution here - but don't have a specific date for when we can onboard Brazil users. Follow our X account for updates on when Brazil users can be onboarded.

Even though Stripe may not be available in your country - you can still create a different type of Stripe account with us called a "Stripe Express" account in order to sell prompts on PromptBase. This is like a mini version of Stripe that's different from regular Stripe.

You'll create this Stripe account when uploading your first prompt to PromptBase. You do not need to have created a Stripe account before.

If your sale was marked as "Fraudulent", this unfortunately means it was refunded due to being a fraudulent payment.

PromptBase sometimes attracts customers testing stolen credits to see if they work. When our systems detect this, we will automatically refund the payment so that PromptBase doesn't get hit with chargeback fees/fines from credit card companies.

It is super annoying for us and you as a creator. However, it had nothing to do with your prompt, or a dissatisfied customer - and only happens to around 0.1% of transactions.

Prompts are approved withing 15 minutes to 36 hours.

Yes. You retain all rights to your prompt, and are welcome to remove it from PromptBase at any point.

The featured section is handpicked from some of the best submissions to PromptBase. Generally these prompts demonstrate a unique original idea, and work extremely consistently.

We post featured prompt collages on our Instagram and Twitter pages.

If your prompt has been declined, please submit a dispute if you think there's been a mistake. If you go to your account page -> click your declined prompt -> click "dispute", then it'll be re-reviewed by one of our team.

We also have some standardised prompt submission guidelines that might be able to provide more information as to how you can edit your prompt to be more likely to be accepted: https://promptbase.com/prompt-guidelines

If you click on any prompt from your account page, you should see a "Thumbnail" tab near the top of the page. You can click this to select the three images to appear in the preview thumbnail. This only applies to image and video prompts (e.g. Midjourney and Stable Diffusion).

A prompts ranking and visibility in search results and trending prompts is determined by several factors, including:

• Sales
• Views
• Favorites
• Uses
• Reviews

There might be a slight mismatch with the launch date of your prompt in your email due to time zones. Rest-assured it will be go live eventually. If more than 24 hours pass and your prompt is still not live, please contact us.

Sorry to hear you got a bad review! It is a very frustrating part of running an online store.

The best thing to do is reach out directly to the reviewer to see if you can help them understand how to use your prompt better. All reviewers can edit/change their review - and this happens quite a lot of the time.

You can click the reviewers username to go to their profile in order to initiate a chat via PromptBase.

PromptBase rank is your rank as a seller on the site. It is displayed on your profile if you are within the top 10,000 sellers. We take into account views, sales and favorites to determine this. Rank #1 is the top seller on the site.

To get emoji badges for a model (like Midjourney) on your profile, you need to get 2 sales using that model.

To get category emoji badges (e.g. 3D, Fantasy, Graphic Design), you need 5 sales in that category. If you have achieved 5 sales in more than 5 categories, we'll only show the top 5 categories you have sales in.

To keep an upload streak going, you need to make sure you submit at least one prompt by the end of the day, e.g. if you submitted a prompt at 5:18pm on Friday, you'd need to submit at least one prompt by 11:59pm on Saturday to continue the streak. The prompt just needs to be submitted, it doesn't have to be reviewed or go live etc.

At PromptBase, we take the security of our platform very seriously! As such, we offer small awards for confidentially disclosing exploits discovered through our marketplace.

To disclose an exploit, send us an email clearly explaining how the exploit is carried out.

If we deem the exploit severe enough, we will payout a reward and add you to our bug bounty hall of fame.

Yes - we offer an affiliate program. You can find more information here.