Customer service scripts

Learning how to talk to a customer, while using positive phrases, can enhance your business and better the customer experience.

Want to skyrocket your CX? We investigate the most common power words for customer service, while also drawing attention to those which help to add value to contact centre conversations. What Are Power Words? Power words are words that we [&hellip.

Learning to play piano offers your child so much more than simply making beautiful music. Find out some other non-musical benefits on this week's show.

Call center mock calls script sample - Download as a PDF or view online for free

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An empathy statement is a short phrase that you can use to create a connection with the person you are conversing with. It shows that you are making that person

Let’s take a closer look at what makes a good customer service resume and what you cannot afford to miss off that employers will be looking for.

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.

When you're a small business owner or freelancer and your clients start asking if you can stop emailing and have a phone meeting... well, leading customer phone calls can seem really stressful! For service based business owners and freelancers, leading a customer phone call can be a crucial way to drive a project forward, get feedback on a design or