Heidi

Heidi is an AI-powered partner in healthcare, purpose-built to reduce administrative burdens for clinicians. The tool captures notes, summaries, and follow-ups in real time, so healthcare professionals can spend more time on patient care and less on paperwork. Heidi adapts to individual practice styles, streamlines documentation workflows, and supports over 200 medical specialties in more than 110 languages, making it a flexible assistant across diverse clinical settings.

• AI Scribe Functionality: Automatically captures and organizes consultation notes in real time, supporting over 110 languages.
• Seamless EHR Integration: Sends all necessary documentation to electronic health records with a single click, eliminating duplicate data entry.
• Customizable Templates: Provides a library of specialty-specific templates for fields like cardiology, pediatrics, surgery, mental health, and veterinary care.
• Real-time Transcription and Summarization: Instantly generates patient histories, clinical notes, and key findings to improve preparedness for each visit.
• Multilingual Support: Works in over 110 languages, making it suitable for multilingual practices and global healthcare environments.
• Adaptive Workflow Customization: Learns each clinician’s unique style and preferences, delivering a personalized documentation experience.
• Broad Specialty Coverage: Supports more than 200 medical specialties, from general practice and surgical fields to dental and residential care.

1. Sign up and select your specialty: Create a Heidi account on the web app and indicate your primary medical specialty to unlock relevant templates and defaults.
2. Customize templates and preferences: Adjust note templates, summary formats, and personal dictation styles so the AI adapts to your workflow from the start.
3. Start a consultation session: Launch Heidi at the beginning of a patient encounter; the AI will listen and transcribe the conversation in real time.
4. Review and edit the generated notes: After the visit, check the captured notes, summaries, and follow-up items. Make any necessary adjustments directly in the interface.
5. Send to EHR: With one click, push the finalized documentation to your electronic health record system, ensuring all data flows seamlessly.
6. Manage follow-ups and share sessions: Use session sharing (on higher-tier plans) to collaborate with assistants or colleagues on care coordination.

Heidi offers a freemium model with tiers designed for individual practitioners up to large healthcare organizations. All plans include healthcare-grade security and unlimited transcription. The Free plan is fully functional for a single user, while paid tiers unlock advanced templates, the AI assistant, session sharing, and priority support. Pricing is billed annually, and enterprise clients receive customized terms. Check the official Heidi website for the most current pricing details.

• Free: $0 per user per month. Unlimited transcription, standard templates, healthcare-grade security.
• Pro: $90 per user per month. Advanced templates, Ask Heidi assistant, unlimited personalization.
• Practice: $120 per user per month. Session sharing, free assistant users, priority support.
• Enterprise: Custom pricing. Single sign-on, custom terms, dedicated customer success manager.

• Web application: Accessible through modern browsers on desktop and laptop computers, no installation required.
• EHR integrations: Seamlessly connects with major electronic health record systems via dedicated plug-ins or direct data export.
• Mobile-friendly access: The web interface is responsive, allowing use on tablets or smartphones for point-of-care documentation, though no dedicated mobile app is currently promoted.
• API available for enterprise: Custom enterprise deployments can include API access for deeper integration with existing health IT ecosystems.

• Customize templates early: Set up specialty-specific templates during onboarding to minimize post-visit edits and align output with your note-taking style.
• Review notes before sending to EHR: Always skim the generated text for accuracy, especially for medication names, dosages, or abnormal findings.
• Use the Ask Heidi assistant: On Pro and higher plans, leverage the AI assistant to query past notes, summarize patient histories, and prepare for upcoming visits.
• Maintain a stable internet connection: Real-time transcription depends on reliable connectivity; consider a backup connection if your clinic’s network is unstable.
• Experiment with session sharing: In team-based practices, share sessions with nurses or assistants to divide documentation tasks and reduce clinician workload.
• Stay updated on new templates: Heidi regularly adds and refines specialty templates; check for updates that might better fit your evolving practice.

• General practitioners and family doctors seeking to reduce after-hours charting and spend more face-to-face time with patients.
• Surgeons and procedural specialists who need efficient pre- and post-operative documentation without breaking sterile fields or disrupting workflows.
• Mental health therapists and psychiatrists who prioritize conversational presence and want notes generated unobtrusively in the background.
• Veterinarians looking for an adaptable scribe that can handle species-specific terminology and animal care workflows.
• Dentists and dental specialists managing detailed patient records and treatment plans within busy clinical schedules.
• Healthcare teams in residential or aged care needing to streamline daily caregiver notes and maintain consistent documentation across shifts.