Shipping policy
Raven Forge is based in Yorkshire, UK where we ship all our products from. Picking and packing usually takes 2-5 business days (Monday - Friday). If your order contains a custom item your order will be held and shipped once the custom item is ready, for which we allow 2 working weeks. If your order is urgent we recommend getting in touch prior to purchasing to check if it is possible for it to be dispatched faster. Picking and packing time is the time it takes for an order to be packed and collected by our shipping providers.
If your order contains a preorder item, it will be shipped in its entirety once the prordered item has arrived with us. If you would like the rest of your order to arrive sooner, you should place this on a separate order- you will be required to pay shipping on both orders.
We use DPD as standard, Royal Mail for areas not covered by DPD, and Parcel Force for larger items such as shields, swords and spears. Please note that for orders containing larger items, we sometimes split delivery across two consignments, which may arrive at different times and/or via different delivery providers.
Once your order is ready to leave us you will receive an automated email confirming the tracking information, you will be able to track your order as soon as it is collected from us.
Shipping in the UK
Shipping is calculated at checkout depending on the size, weight and nature of the parcel. Shipping is £8.99 for all products that are 18+, this includes sharp items and alcohol as your ID will be checked upon delivery in compliance with UK law. All other items will be £4.99 as standard. There is an additional surcharge for any orders over a 60cm in length and orders going to Northern Ireland and the Scottish Highlands due to the high cost of posting these items.
Shipping to Europe and ROW
Shipping is calculated at checkout for Europe and The Rest of the World based on the order box size and weight.
Taxes & Duties
It is possible that you may be subject to import duties, custom charges or taxes. As the customer, you are responsible for the payment of any such import costs. Raven Forge has no control over these charges, cannot predict their amount and will not cover them. By purchasing from our site, you accept responsibility for covering any taxes and duties you may be charged.
Delivery Failure, Incorrect Addresses & P.O. Boxes
As the customer you are responsible for covering any re-shipping charges if the order is returned to us due to incorrect addresses, failure of client to collect their order when a delivery is missed, or inability of the courier to deliver to P.O. boxes or Military bases. Shipping is non-refundable, only the value of the items and not the delivery will be returned. Please note that incorrect addresses or those written using special characters or Military Base addresses may cause a delay to the dispatch, cancellation of your order or returning of the item to us.
Re-posting Returned Orders
Raven Forge is not responsible for the cost of re-shipping an order which has been returned to us by no fault of our own i.e. orders not collected from postal depots, orders where the incorrect address was provided etc. We are happy to reship the items, however the cost of postage is the buyer's responsibility to cover again.
Wrong Address Supplied
You as a buyer are responsible for providing us with your correct address. Should you provide us with the wrong address and contact us after the item has been shipped, you will not be entitled to a refund or re-shipping unless the item is returned to us. Upon the item being returned you will be responsible for paying shipping fees to have the item re-shipped.
Cancellations
Cancellations of orders can only be made before shipping for in stock items. Cancellations of made to order items can only be made before the item is being made or on its way to us. Get in touch as soon as possible for cancelling made to order items.
To contact us with any questions regarding any of the information on this page please email sales@ravenforge.com