Sendbird vs. Stream: A head-to-head comparison

Numbers don’t lie

Choosing Sendbird means faster time to market, less maintenance, and more time to focus on your customer

4,000+

APPS

145K

DEVELOPERS

6Billion+

END USERS

7Billion+

MESSAGES

Why limit user communications to basic chat and feeds?

4,000+ apps choose Sendbird to reach, convert, and support customers globally,

because engagement for the full customer journey requires more than in-app chat.

Business Messaging

Empower Product, Operations, Support, and Engineering teams with software and API to message customers through your apps.

Reach users effectively

AI Chatbot

Build a custom GPT on your website and mobile apps to automate engagement, marketing, sales, and support with conversational AI.

Engage users intelligently

Advanced Moderation

Elevate community trust and safety with effective chat content moderation software that blends human discernment with automated precision.

Protect users efficiently

Builds a custom AI virtual assistant for inbound lead engagement

Customize advanced in-app chat, AI, and beyond

"Sendbird has proven to be very helpful in significantly increasing notification engagement. We have been able to achieve higher conversions along with greater savings on our SMS communications. The successful integration of notification solutions into the system has seen a surge in our brand-to-user communications."

Apurva Shetty,
Product Manager at Porter

Porter case study

Stream limitations

Check out this comparison chart to understand the gaps of Stream's offering.

Start building Stream migration guide

Chat

Data export

Delivery receipts

Supergroups

Soft caps on peak connections

Open-channel dynamic partitioning

Native advanced local caching for offline messaging

Advanced configuration panel

Advanced analytics

UIKit sample no-code configuration tool

Support Chat

Live chat support with support agent software

Salesforce Service Cloud integration

Advanced Moderation

Basic moderation

Live moderation dashboard

Customizable rules

Moderated users

Moderator messaging

Voice & video

Cloud recording

Call studio

AI Chatbot

Knowledge base training from diverse sources (URL, Files, Notion, Google Drive)

X Native and up-to-date LLM (GPT, Claude, Llama 2, Solar)

Multi-channel integration (Shopify, Wordpress, Zapier)

Task automation (custom workflows/welcome messages, suggested replies)

White labeling (fully customized widget via SDK / UI Kit)

Customer Insights (Bot analytics & Logs)

Al Agent (integration with Sendbird Desk, Salesforce)

Business Messaging

Omnichannel messaging (In-app Chat, SMS, Kakaotalk, Whatsapp)

Sequencing

User insight

Campaign reports

Channel analytics

Martech integration (Braze, Clevertap and MoEngage)

Enterprise level security

SAML/SSO

Enterprise only

Customer led pentest

Consent required

SOC2

All except Video API

Bug Bounty Program

Why Sendbird?

“We needed to find new digital ways for users to build meaningful connections and Sendbird's video API promises to do just that.”

Ben Celibicic

CTO at Hinge

“With Sendbird’s developer-friendly chat API and SDKs we were quickly able to build in-app chat.”

Hiren Bhavsar

Director of PM at Accolade

“Sendbird powers our core transaction flows via a fast and reliable messaging layer between our buyers and sellers.”

Victor Neo

Director of Engineering at Carousell

01/01

“We needed to find new digital ways for users to build meaningful connections and Sendbird's video API promises to do just that.”

Ben Celibicic

CTO at Hinge

01/03

Sendbird pricing vs Stream

More flexible to meet your needs

How many MAU?

1kk

10K

25K

50K

100K

Developer N/A

Starter $399/month

Pro $599/month

Enterprise Custom pricing

Special offer

Business messaging 30K free in-app messages
AI chatbot 1K free message credits

Build N/A

Start N/A

Elevate N/A

Enterprise Contact Sales

No Special offers

Start building Stream migration guide

What makes Sendbird the best communication platform?

Sendbird helps you to integrate secure chat, high quality voice and video, deliver business messaging and Al chatbot

#1 Communication Provider

Sendbird powers communications between millions of people everyday. Our platform enables businesses to customize messaging experiences at every step of the customer journey.

Global leadership & trust

Leaders around the world trust us with their communication strategy.

More than just chat

Amazing customer experience

“Our Enterprise Support team, led by Technical Support Engineers and Solutions Architects, offers top-tier pre- and post-sale assistance. Available 24/7/365, our global experts handle urgent issues, while our Customer Success team ensures consistent value every day.”

Competitive pricing

Designed to delivers maximum value, offering a comprehensive suite of features without the hefty price tag. Whether you're a startup or a large enterprise, our scalable solutions ensure you get the best bang for your buck.

Award-winning provider