Frequently Asked Questions
We completely understand the hesitation, but not to worry—you’re in good hands! We’ve been offering our designs online for over a decade, delivering furniture to happy customers in states all across the U.S. Our team has years of experience shipping large items like tables and sofas coast to coast with absolutely no problem. We work with a professional delivery company that we have hand picked and that ensures your order arrives safely and hassle-free.
Still need more confidence? Don’t just take our word for it—read what our happy customers have to say!
We ship to all contiguous U.S. states! If you’re outside the U.S., reach out to us—we’re happy to explore international shipping options for you.
In stock orders will ship within 1–2 weeks from the date of your order and most orders arrive within 1–3 weeks after shipping depending on your location. Once your order is on its way, we’ll email you all the details, including tracking info, so you know exactly when to expect it!
We offer complimentary standard delivery for decor, smaller furniture items, and rugs within the 48 contiguous U.S. states. These items ship via UPS or FedEx and do not include in-home delivery, setup, or packaging removal—so be sure to have help on hand if needed!
For larger furniture items, we offer White Glove Delivery:
• Orders under $2,500: Automatically charged a $195 White Glove Delivery fee.
• Orders over $2,500: White Glove Delivery is complimentary!
Our delivery team will contact you in advance to schedule a Monday–Friday delivery at a time that works for you!
White Glove Delivery is our premium service designed to make furniture delivery completely hassle-free. Here’s what it includes:
• Scheduled delivery—our team will contact you to arrange a convenient time to. deliver your order
• In-home delivery—items are placed in the room of your choice
• Full assembly—we take care of all setup and assembly of your furniture
• Packaging removal—no boxes, no mess!
We’re proud to offer complimentary White Glove Delivery on all orders over $2,500—no matter how many items you order. It’s an incredible deal, so take advantage of it!
Share details about your shipping policies, item returns, or customer service.
Yes! We offer a generous trade program for design professionals and would love to have you join. Apply here to learn more and get started!
Our showroom is in the charming Rockridge neighborhood of Oakland, CA—home to beautiful Craftsman architecture, great shopping, and amazing restaurants. Make a day of it!
Find our location and hours here. Not in the Bay Area? No worries! We ship nationwide and have many happy customers who shop online.
Absolutely! You can purchase a digital gift card here that will be emailed directly to your lucky recipient. Prefer something tangible? We also offer physical gift cards available for purchase at our Oakland showroom.
Yes! We’d love to hear about your custom project. We can also provide quotes for large-scale commercial and hospitality projects and offer volume discounts. Reach out to Alessandro directly at alessandro@sobusobu.com to discuss your ideas!
You can find all the legal details here, but the bottom line is simple: we never sell or share your information. Ever.