Best Customer Engagement Software

Compare the Top Customer Engagement Software as of November 2025

What is Customer Engagement Software?

Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences. Compare and read user reviews of the best Customer Engagement software currently available using the table below. This list is updated regularly.

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    Pipedrive

    Pipedrive

    Pipedrive

    Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.
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    Starting Price: $24/month
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  • 2
    SmartHead

    SmartHead

    SmartHead

    We are SmartHead, the sustainability and ESG SaaS tool for savvy, forward-thinking companies that care about the future of our planet and their business. Because sustainability saves money, boosts brand reputation, and secures the loyalty of customers, employees, partners and investors. By measuring your progress toward being a sustainable business, we show you exactly where your initiatives are working and where they need a little boost. That way, you’ll know where you're headed and how to get there even faster. We'll also help you communicate your success to stakeholders and customers, because sustainability is one thing you're definitely allowed to show off about. SmartHead helps companies to communicate their sustainability. SmartHead is a B2B platform dedicated to empowering all companies to transition durably. We make sustainability the new norm, by empowering all companies to transition durably.
    Starting Price: €45 per month
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    Ambassify

    Ambassify

    Ambassify

    Ambassify is a leading employee advocacy platform, empowering your colleagues with the key tools they'll need to drive employee advocacy initiatives, from social sharing and employer branding through to community building. Scale your marketing efforts by leveraging the authentic voice of your employees on social media while you reach a whole new audience and claim large-scale visibility. Go beyond social sharing and focus on engagement and collaboration to enhance advocacy and build trust. Track the performance of your program and measure the real impact of your teams on social media and beyond. Ambassify empowers you to move beyond social sharing with the widest range of ideation features, focus on engagement, collaboration, and employee- generated content as a way to enhance advocacy and build trust internally and externally. Stimulate friendly competition with gamification and leaderboards. Reward employee ambassadors for their efforts with a wide range of custom reward
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    Tessitura

    Tessitura

    Tessitura Network

    Tessitura is a nonprofit tech company dedicated to helping arts and cultural organizations thrive. CRM lies at the heart of our mission and our technology platform. Ticketing works hand-in-hand with fundraising, membership, marketing, education and front of house. Intuitive tools help uncover business insights and turn data into action. And features like timed admission, integrated streaming and contactless scanning help build a sustainable future. The Tessitura community includes over 750 arts organizations and cultural attractions in 10 countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
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    Capitol Canary

    Capitol Canary

    Capitol Canary

    Capitol Canary is a comprehensive digital engagement and communications platform for grassroots advocacy, public affairs, and government relations. Our innovative, user-friendly tools make government participation accessible in the digital age. The world’s leading nonprofits, associations, and companies have used our software to build their advocacy programs and support their public policy goals since 2013. To date, our clients have created more than 22,000 grassroots advocacy campaigns that have driven more than 45 million connections with lawmakers. Our platform includes solutions for grassroots advocacy, strategic communications, and stakeholder management.
  • 6
    Mention Me

    Mention Me

    Mention Me

    Mention Me's software powers referral marketing and customer retention for 400+ brands worldwide, including Farfetch, PrettyLittleThing and Zipcar. Mention Me Refer incentivises word-of-mouth to turn customers into brand advocates. Mention Me Retain ensures your loyal customers keep coming back. Our fully customisable customer journey offers 20 languages, 15 reward types and 16 sharing methods including unique name share feature that delivers 35% more referrals. Optimise performance with advanced AB testing and segmentation. Best suited to businesses with 4000+ monthly orders.
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