Best IT Documentation Software

Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.

Casebase supports use case ideas on their way to becoming valuable and innovative data analytics & AI solutions. With Casebase, you systematically build your portfolio of use cases, document the development process in a structured way, establish governance, and steer your data & AI roadmap along the whole lifecycle. Data & AI applications as well as the linked processes have grown very heterogeneous in organizations. In order to drive toward innovation and operational excellence in data & AI, portfolio management is a central factor. Take a goal-oriented and sustainable approach to your data & AI transformation. From idea to operationalization, we provide a comprehensive solution to streamline your use case portfolio along the entire lifecycle. Foster problem-oriented idea generation and implementation. Prioritize and coordinate your use case portfolio. Keep an eye on the entire portfolio and know which use cases have the greatest potential for investment.