Best IT Service Software in the UK - Page 5

Now, more than ever, it’s increasingly important to create and maintain a software development strategy that’s compatible with today’s fast-changing world. The core of any successful strategy is the people that are involved, but recruiting and hiring world-class talent is an expensive undertaking. And the cost of having an in-house development team can be astronomical—no longer are websites and software applications for the modern web just a one or two person job. It requires skills from a team of professionals, specializing in areas such as human-computer interaction, concept design, user-interface design, software engineering, systems testing, and social media marketing. In an economy that is trending towards cost-cutting and reducing risk, what other alternative is available apart from hiring an in-house team? Team 360 is that alternative.

Research shows that up to a staggering 80% of IT assets are underutilized, placing a massive strain on budget and productivity. Increasing regulation and heightened concerns around information security are forcing many organizations to re-evaluate their IT asset management system. You need a next-generation tool, powered by AI, to put new controls and processes to effectively manage hardware and software assets. Optimize asset utilization, save costs and enforce compliance with SummitAI Asset Management. With integrated asset management, SummitAI provides you with an accurate inventory of all the hardware and software assets, in your organization, across the asset lifecycle process. It optimizes your organization’s efficiency by helping you manage assets right from the planning stage to the disposal stage covering requisitioning, allocation, and retirement. SummitAI’s IT Asset Management enables enterprises to manage their assets cost-effectively.

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Automate your IT processes with our DiliGenie ITSM solution. It helps to simplify your business operations and enhance productivity. An ITSM solution that helps businesses automate incidents. service requests, and problem management processes.

IR:IS with AIOps is an AI-powered, comprehensive integrated system designed to streamline the operations of corporate IT organizations and optimize processes and resources. With IR:IS with AIOps, project planning, resource allocation, financial integration, and project control tasks are easily managed. Additional functionalities of IR:IS with AIOps include CRM, HRM, and recurring task management, invoicing, and detailed reporting tools. The built-in authorization system allows customization of different user roles, ensuring proper access and data security. IR:IS is browser-independent, making it easily usable on mobile and tablet devices, ensuring a seamless user experience on all platforms. Furthermore, IR:IS with AIOps supports financial optimization, incorporation of best practices, and performance tracking, helping companies increase efficiency and improve employee productivity.

Ivanti offers integrated IT management solutions designed to automate and secure technology across organizations. Their Unified Endpoint Management platform provides intuitive control from a single console to manage any device from any location. Ivanti’s Enterprise Service Management delivers actionable insights to streamline IT operations and improve employee experiences. The company also provides comprehensive network security and exposure management tools to protect assets and prioritize risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility.

Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.

Built for service professionals, by service professionals, mHelpDesk helps modern service pros grow their business. A top-rated field service software, mHelpDesk offers a comprehensive set of automation tools that allows businesses to manage their field technicians more efficiently, book jobs, manage work orders, invoice clients, manage billing, and get paid faster.

OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.