Best IVR Software in the USA - Page 5

Run Your Business From Anywhere with a Virtual Cloud Phone System. Turn your business phone number into a virtual phone system starting at only $12/month. Business number on personal phones, auto-attendant, extensions, greetings, call routing, voicemail-to-email and more! No hardware required.

Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling.

The hard work of developing services and solutions that translate your business into advanced technology is what Interactive Telesis does for a living. With over a decade of experience and an impressive customer list, we have established ourselves as a leader in Computer Telephony market place. Every single day. We know that your business challenges comes down to solving complex problems and implementing solid solutions. That's what we are here for. To deliver products and services solid enough, flexible enough to meet today's challenging business environment. InvestorREACH allows investors and potential investors to have instant access to your latest corporate and shareholder information just by picking up a touch-tone phone. Investors get what they want in minutes, not days or weeks. Our automated system allows your Investor Relations personnel to spend more time working with analysts and brokers, and less time answering questions from individual investors..

Replace your IVR system with our AI-powered routing system, so customers contacting your call center can simply describe what they want to talk about. It's not only about a better customer experience, but also brings you data you can use to optimize your customer care processes. Let your customers handle the most popular tasks with an automated system. By freeing your customer care staff from the most repeatable work you are allowing them to develop their skills and specialize. It's a win for everyone - customers, employees and your business. Lekta is the perfect technology to take care of your outbound campaigns, like debt monitoring or customer satisfaction surveys. Each conversation generates a lot of business data, which you can use in your business intelligence systems. Your conversational agent should not only deliver the best customer experience, but also bring you valuable business insights.

With enterprise environments becoming more boundless, diverse, and dispersed there is a great need for integrated communications solutions that can anchor dynamism in technology integration. CommSouth offers robust unified communication and collaboration products and solutions that unify both real-time as well as non-real-time communication. Following are some of the segments serviced by CommSouth for optimizing business efficiency and improving productivity. CommSouth offers the best solutions for your contact center to be flexible and adaptable to different scenarios to deliver a great customer experience. To make the collaboration and customer care seamless and productive, different types of communication needs are integrated so that when an agent communicates in one medium, another is able to receive it and respond from another medium and/or device. Comm Contact Centre facilitates this and also helps you to track and reduce expenditure and sharpen agent training and performance.

Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.

Automate customer interactions with our comprehensive Conversational AI Platform that includes both voice and text solutions tailored to your business needs. byVoice is a dynamic and innovative software development company specializing in advanced B2B solutions. With expertise in cloud-based technologies, AI tools, and Unified Communication systems, we drive business efficiency and growth. Our experienced team is committed to our clients' success, valuing reliability and delivering tailored solutions for unique needs and goals.

YOCC can add multiple extensions to your Cloud telephony solution India for all your locations, departments and employees and your mobile office is ready for business. You can choose an easy to remember Toll free or Non-Toll free virtual number or even choose to continue your existing number. Greet and serve customers in the language of their choice with top of the line multi lingual cloud contact centre. Think Global But Act Local! YOCC multi-level IVR Solution helps smartly streamline all strategic business units on single hosted number. YOCC enables live as well as recorded Call monitoring to listen to any or every call between agents and customers and ensure high customer service standards. View comprehensive call analytics, agent specific call reports and more using the YOCC web interface and mobile app to get insightful inputs on inbound calls.

Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. Outside of CenterMaster’s standard or canned reports, AcuCall’s Reporting Services provide you the data you need to drive results. We understand the importance of timely and accurate data to measure performance and adjust business processes. Route inbound calls to skilled agents across the globe through the CenterMaster cloud. Whether you have one location, multiple locations, or virtual agents CenterMaster will connect customers to the right department and agent creating positive customer experiences. AcuCall’s Professional Services team can facilitate integrations with third-party applications and tools so agents can seamlessly navigate workflows to effectively and efficiently serve customers.

Touch Tone (DTMF) based IVRs are now an aging technology and are being fast replaced by IVR’s with speech recognition capability. Manam Infotech presents SpeechVox, the next generation of speech recognition IVR with behavior recognition and artificial intelligence that improves the performance of the IVR automatically overtime. SpeechVox can work in your existing infrastructure supporting a wide array of telecom protocols such as E1, T1, SIP, Analog, and SS7. People are tired of speaking to automated machines and often get frustrated when dealing with a traditional IVR, Behavioral IVRs are not just machines but machines with artificial intelligence which behave according to the callers speech, pitch, past preferences, historical data etc. All this giving the caller a feel that they are speaking to a human.

IVR Reporter is a tool for monitoring and analyzing the performance of your contact center. Center using Avaya IR's, Operation analyst and Conversant systems. IVRReporter can show you where improvements are needed and can help you take fast, effective action. With IVRReporter, your contact center managers can view live, real-time information-and see the immediate results of their adjustments. IVRReporter is designed for contact centers with multiple locations that receive a large volume of telephone calls and have complex contact center operations. IVRReporter provides an administrative interface to the automatic call distribution (ACD), Avaya IR's, Operation analyst and other Conversant systems, enabling your contact center managers to generate reports, administer ACD parameters and monitor call activities to help determine the most efficient service possible for your customers.

The PEC Insight Interactive Voice Response (IVR) software is a technology that automates interaction with telephone callers. Whether you need to dialout out and remind a customer about an outstanding payment, upcoming appointment, or warn them of an emergency, or if you are needed to provide an caller dialing into you automated information about your service, info about their account, route their call to the proper department or agent or anything that can be automated, Insight IVR is your solution. Our powerful software allows companies to turn their vision of an interactive call flow into reality. You can deploy Insight IVR in a single location where PEC can develop the application for you, or if you're a 3rd Party Developer or Integrator needed an integrated IVR, Insight IVR is your solution.