Page 3 | Best IVR Software in the USA of 2025

Ytel

Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.

Starting Price: $99 per user per month

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babelforce

Personalize experiences that draw on customer data from your CRM, Helpdesk or any SoR. Automate outbound dialing for proactive support or lead engagement at any scale. Create smooth customer journeys with zero hassle hand-offs between any contact channels. Help customers help themselves with automated voicebots, IVR and messaging. Create any customer experience with simple, intuitive tools. Automate key tasks by adding pre-built babelforce functions to your workflows.

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Sip2Dial

Cloud call center software to eradicate the issues in on-premise based systems. Our cloud call center software allows businesses to manage their call centers remotely and protect their data from external threats. Sip2Dial’s cloud call center software gives agents the tools and data they need. Our cloud call center software offers an instinctive interface that links customer settings from various channels and directs to various agents. The best part about our cloud call center software is that it can eliminate hold time by providing for your clients the alternative to revive an agent call back when their position touches base to the front of the line. Increase visibility and transparency and make things much easier. We at Sip2Dial understand client requirements precisely. We take time to understand tailored deployments to specific contact center needs, performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

Starting Price: $19.95 per user per month

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Xtreme IVR Telephone Locator

IQServices.com

Implementing a phone-based store locator is a must for any business with multiple physical locations. Customers calling in are often looking for instant access to location information, and a phone-based locator provides just that. By setting up a phone-based locator, customers can easily get directions to the nearest store in seconds. This not only saves them time but also ensures that they receive accurate information. Additionally, it helps to improve customer satisfaction and loyalty. With a phone-based locator, businesses can ensure that their customers are never left frustrated or lost, thereby improving their overall experience. Integrating Xtreme Locator with your telephone system is a seamless process. All you need to do is program a menu prompt that forwards calls requesting dealer locations to your Xtreme IVR phone number. Once the call is redirected, Xtreme Locator takes care of the rest.

Starting Price: $50.00/month

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CALLR

Lower the cost of ownership of your business comms infrastructure. Pay as you go. Global network. Direct routes. Volume and usage discounts. Our SIP & IAX solutions are world-class. We offer features such as elastic trunking, instant provisioning, direct interconnections and secured connections. Whether you are a call center with 25 or 200 agents, we can meet all of your SIP enterprise needs for call termination and origination. CALLR handles both the encoding and decoding of your signal. We support all major codecs, both in and out. Our solution is compatible with all major VoIP software: Asterisk, Freeswitch, Vicidial, FreePBX. Be it for outbound or inbound, we address all your calling needs. Thanks to our smart routing system, we are able to offer competitive prices that decrease your volume of calls. Our SIP & IAX network is global. We can provide you with reliable service with local interconnection through data centers wherever your network is located.

Starting Price: $1 per month

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Delacon

In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.

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SparkTG

SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider. Every organization needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you. At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business. Incase of any issue, we still ensure the calls remain online and there is always a backup. The audio is very high quality. We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business. Our customer support team is active 24/7. All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).

Starting Price: $5.00/month/user

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Infobip

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

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3CLogic

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Starting Price: Contact for a quote

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CallFire

Use Voice Broadcast to send important alerts, promotions, updates, and notifications to customers, employees, voters, and more. Our new streamlined process lets you quickly pick your sender, receiver, and send your message in minutes. Purchase local and toll free numbers from our database to use on advertisements and track the effectiveness of each campaign. Make smarter decisions based on results and get a better understanding of what works for you. Our call tracking service will help you market your business, affordably and effectively. With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. Our IVR technology is easy-to-use with a simple drag and drop menu or XML. IVR systems allow you to connect with your customers like never before.

Starting Price: $99 per month

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[24]7.ai

Exceed customer expectations with a leading provider of agent services plus AI-powered digital and voice automation. No matter what industry you’re in, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact we can make for your business. [24]7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.

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VCC Live

VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/

Starting Price: $45 per month

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Diabolocom

For 20+ years, Diabolocom has redefined customer engagement. Our cloud-based Contact Center as a Service (CCaaS), powered by our proprietary generative AI, provides the smart automation, reachability, and insights today’s customer service and sales teams need. From real-time transcription and satisfaction analysis to next-best-action recommendations, our AI Assistant seamlessly supports each customer interaction for faster resolutions. Diabolocom combines native AI for CX with telecom services to deliver a unique, hyper-customized telephony experience. By automating routine tasks, your teams focus on what truly matters—driving customer loyalty and growth. We integrate smoothly with CRMs like Salesforce, Oracle, and Microsoft, giving teams full visibility to fuel business growth. Industry leaders like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom for customer experiences that stand out.

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InterCloud9 Voice Messaging and IVR

InterCloud9

InterCloud9's Voice Messaging and IVR Software is a cloud based automated voice messaging and webphone solution with an integrated CRM. Our auto dialer will deliver your pre recorded message to one, hundreds or even thousands of contacts at once while also offering you the ability to make individual calls through an integrated webphone. Send your Text to Speech or Pre-Recorded message without human deviations or mistakes, guaranteeing you the perfect delivered message each and every time. Users have full control to deploy on demand or pre-scheduled calling campaigns individually or simultaneously it's all up to you. Because our automated voice messaging system is cloud based there is no software to download or phone lines required and is fully functional anywhere with an internet connection. You're in full control with a dedicated phone number and web phone to send or receive calls and texts on.

Starting Price: $45.00

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Ringover

ingover Group is a European SaaS software publisher and telephone operator since 2005. A true expert in business telecoms, since early 2018 it has been offering Ringover, a voice - video - chat - SMS and call centre communication solution, 100% cloud and trusted by 10,000 users. Integrable with business apps and offering real-time statistics, Ringover makes it possible to manage business communications in just a few clicks. Our keys: end-to-end technological expertise, a user-friendly interface and full support at every stage. With Ringover, your business communications are possible anywhere in the world via PCs or smartphones. A standard internet connection is all you need!

Starting Price: $44.00/month/user

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Webex Engage

Cisco

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

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CompletePBX 5 IP PBX

Xorcom

Virtual IP PBX (Private Branch Exchange) or Phone System Appliance – CompletePBX is the heart of Xorcom hardware and software phone systems. Built on top of the solid Linux and Asterisk platforms, it’s built for stability and performance. CompletePBX was designed from the ground up to combine ease of use, advanced features and security at every level. Download free, fully functional CompletePBX 5 VM – evaluation virtual machine now! Check out our FREE online certification training course that will take you step by step through all the basics of CompletePBX system. Save a lot of time and effort by trying to go at it alone. Let us help you get there faster.

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RedCloud

Tap into the Awesome Power of the Cloud with our Predictive Dialer Service. RedCloud Has Over 2,000 + users and counting making it one of the most trusted & complete predictive dialers on the market. Red Cloud is with you every step of the way to ensure your software solution is implemented and producing the results you expect. We will configure and fine tune your hosted solution to your exact specifications. Our specialists are here to help reduce the learning curve and allow you to gain a better understanding of how the dialer works for your inbound/outbound campaigns. RedCloud works with popular CRM Systems.

Starting Price: $125 per month

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CallCenterHosting

Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.

Starting Price: $7.49 per user per month

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HGS Agent X

Hinduja Global Solutions

Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.

Starting Price: $119 per user per month

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Neotel

Neotel 2000

With Neotel you can add the CRM module to your Neotel PBX. Telemarketing, customer service tools for contact center as the predictive dialer. Neotel’s virtual PBX has linked 100% of the power of its virtual PBX with the services offered by cell phones so that you can fully benefit from all the advantages offered by this linkage. Call internally at zero cost without limits forever, since they would be between extensions of both landlines and mobiles. In addition, they also benefit from the bonuses contracted from mobile extensions. Finally, with a single bill, you can easily control your fixed and mobile costs. The call center room coordinator will be able to visualize at a glance the status of all his teleoperators, knowing in which status they are, and being able to perform online actions, such as conference supervision, etc. The coordinator will load the database and the system automatically makes the call when it is connected it transfers it to the teleoperator.

Starting Price: €12 per month

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Thrio

Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.

Starting Price: $89 per month

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Sigma Voice

Sigma Voice offers a robust voice broadcasting platform designed for businesses seeking efficient communication solutions. Our service enables the sending of personalized, pre-recorded messages to a large audience with ease, perfect for customer marketing campaigns, urgent emergency alerts, and important event notifications. Key features include: Easy-to-use interface for campaign setup and management. Detailed reporting to track calls, responses, and engagement. Integration with existing CRM systems for seamless operation. Scalability to handle calls from small lists to thousands. Compliance with calling regulations for hassle-free campaigns. With Sigma Voice, enjoy clear, high-quality audio messaging, reliable delivery, and responsive customer support. Enhance engagement with interactive options like surveys and polls. Ideal for various sectors, including healthcare, education, and political campaigns, Sigma Voice empowers your outreach, ensuring your message is heard.

Starting Price: $1

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DENmaar Guardian

DENmaar

The DENmaar Guardian will allow you to check on the status and explore many features. The DENmaar Guardian offers a suite of services designed to improve and provide measurable financial results. From insurance credentialing and billing to our advanced automated RCM, our behavioral and mental health providers can be assured of optimal economic outcomes. Patient scheduling is critical for operational efficiency, reducing missed visits, and ensuring that patients are seen promptly. The DENmaar scheduler offers several key features that you should look for when analyzing the quality of a patient scheduling system. Stay HIPAA compliant while collecting payment using DENpay. Practitioners must keep their patient's medical, financial, and personal information safely secured.  Patients continue to carry an increased burden of deductibles, premiums, and other medical expenses. Advanced yet user-friendly medical EHR software specifically designed for behavioral healthcare.

Starting Price: Free

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Voizee

Increase your revenue by connecting with your customers using a multi-channel conversational relationship platform. Connect with site visitors via: voice, live chat, two-way texting, video, and social messaging from one tool. Works at any website and helps to increase the conversion rate up to 75% Add a business line and virtual phone system to your personal phone using our web portal or mobile application. Setup IVR, build your call flow and enable call forwarding to make sure no customers calls are ever missed. Connect with your customers using SMS text messages. It’s easy and convenient – client can initiate text message from your website using Voizee widget and you can pick up from there. Centralize all of your customer conversations into one singular dashboard, no matter the channel.

Starting Price: $16 per month

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RingCentral RingCX

RingCentral

RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features.

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Knowlarity

Knowlarity Communications Pvt. Ltd.

AI-enabled Cloud Telephony Solutions & Deep Insights. Automate communication, bring operations online and handle the large volume of call inflow. Use Automated Outbound Solutions to reach out to students and parents. Conduct surveys and collect important data with just a missed call. Use Automated Outbound Solutions to reach out to your customers. Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. Offer assistance to your patients 24x7 with our hosted call center solutions. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. Collect customer data for your marketing campaigns with missed call solutions and handle large call volume with Smart IVR. Reach out to your customers with important updates with our automated outbound solutions.

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Voiptime Contact Center

Voiptime Cloud

Increase talking time up to 300% with a versatile cloud-based call center solution. It has everything you'll ever need: automated call distribution, IVR system, call campaigns with 3 dialing modes (Preview, Power, Predictive), auto dialing, mini CRM, call scripting, quality assurance, and comprehensive reporting. Enjoy the capabilities of Voiptime Cloud Contact Center software trusted by 1000+ users!

Starting Price: $70 per user per month

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Kunnect

Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.

Starting Price: $125 per month

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IVR Technology Group

Offer your customers secure automated payments by phone and text. We easily integrate with your gateway and customer data. Keep your customers informed with proactive automated outbound campaigns with voice, text, and email messaging. Get real-time customer feedback and satisfaction scores with inbound and outbound automated surveys by phone. Delight your customers with the self-service automation they crave. We do the heavy lifting, you enjoy happy customers. The Compass Automation Platform is our Managed Communications Platform as a Service (CPaaS). It’s a highly secure environment for voice and text applications and includes the four applications listed below, which we refine to suit your needs. As a managed platform, we handle all the application management, carrier management, and security so that your IT team can remain focused on your business.

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Best IVR Software in the USA - Page 3

Compare the Top IVR Software in the USA as of November 2025 - Page 3