Best Live Chat Software in Australia - Page 4
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Compare the Top Live Chat Software in Australia as of November 2025 - Page 4
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1
Nexi Bloom Chat
Nexi Bloom LLC
Nexi Bloom Chat is a cutting-edge live chat platform designed to provide real-time, personalized communication between businesses and their customers. It offers 24/7 chat support with secure, end-to-end encrypted conversations, ensuring privacy and seamless engagement. Features include instant messaging, smart chat routing, proactive chat invitations, and visitor tracking to help businesses connect effectively with website visitors. The platform supports integration across popular channels such as web, mobile, WhatsApp, and LINE, making customer engagement easier on multiple fronts. Nexi Bloom Chat is highly customizable with branding options and analytics tools that boost agent productivity and customer satisfaction. With a free trial available and no credit card required to start, it is accessible for businesses of all sizes.Starting Price: $0 -
2
Dixa
Dixa
Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. -
3
ChatBot
LiveChat Software
Automate customer service with ChatBot within 10 minutes. ChatBot platform works with your favorite tools. Connect the tools you already know and love with your chat bot using one-click integrations. Make your customers happier every day. Our AI & Machine Learning technology lets you continually improve your bot by collecting and analyzing historical chat data. Create your own bot with no coding skills required. ChatBot supports your sales team by generating new leads and turns your visitors into customers. Test out the ChatBot features for 14 days, no credit card required. No matter whether you’re a growing company or a market leader, ChatBot helps you communicate better with customers and push your business forward. Improve at every stage of your business growth. Deliver customer service round the clock, and shorten wait times. Handle the high volume of requests at speed, and improve team efficiency. -
4
Chatlio for Slack
Chatlio
The first official live chat app fully integrated with Slack. Unlike other solutions, multiple teammates can help an individual site visitor simultaneously. Available on all devices, using existing apps you already have installed. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software. Chatlio automatically displays your customer’s location, local time, browser and OS information, and the current page they are chatting from. You can choose to easily customize your chat widget’s attributes, like it’s shape, colors, and labels in the Chatlio control panel. Or you can also take full control of the entire widget design with CSS access for free on all plans. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software.Starting Price: $29 per month -
5
Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
6
Ambit
Ambit
Ambit is a Conversational AI platform that provides intelligent chatbots, or Digital Employees, to automate conversations with customers 24/7, on any channel, across voice, text and digital avatar. Ambit's Digital Employees automate responses to customer enquiries, increasing the speed of resolution times and reducing customer service costs by eliminating low-value, repetitive tasks. Our clients experience savings of up to 30% in serving their customer enquiries. The platform collects extensive data about your customer’s perceptions and concerns; which gives you the ability to better respond to their needs - now and in the future. We work with some of the world’s leading brands who trust us to build and on-board digital employees that reduce the time to value, create actionable insights and maximise valuable customer interactions. -
7
Paltalk
Peerstream
With Paltalk, you can connect with anyone, anywhere, anytime with video chat, video and voice calls, text, and more. One-on-one chats or group meetings - we've got you covered. -
8
CXInfinity
NovelVox
Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen. -
9
eBanqo
eBanqo
Deploy an AI-chatbot to respond to questions, reducing your support team’s workload and boosting your response time. Extend live chat services beyond your website. Chat with customers in real-time across several messaging apps, making support more convenient than ever. Allow customers to self-serve, purchase goods or services and resolve issues on their own without contacting you. Send one-off messages like announcements, updates and offers to several messaging apps. Leverage our powerful targeting features to send messages to customer groups that’re likely to convert. Set up your chatbot and connect your messaging channels in minutes. Our platform is easy and intuitive to use. Add an unlimited number of questions and answers to the Knowledge base, automating answers to simple and repetitive questions. Connect eBanqo messenger to your existing backend systems like CRM, help desks, email and other business tools you use and love. -
10
Dead Simple Chat
Next Path Software Consulting Inc
Dead Simple Chat is the easiest way and free way to embed chat on your website. You can have group chat, for churches and stockbrokers live events, schools etc. Easily add multiple chat rooms to your site. As the name suggests it is very easy to add to your site and is free for up to 5 online users. We have features like kick and ban users, one to one chat and chat rooms. Ban custom bad words, create password protected chat rooms Create moderators who can moderate chat rooms You can also share gifs and photos etc customize chat room to match your website create white label chat rooms( show your brand name instead of Dead Simple Chat) Most of the features are available in the free version itself. -
11
SalesInvite
SalesInvite
SalesInvite is the #1 Sales and Marketing Automation Platform for Entrepreneurs. Including an All-In-Dashboard to manage every essential marketing tool your business needs. Providing the most in-demand features, with a user-friendly platform allowing business owners to scale quicker and smoother. Answer customer inquiries on any device, create your own V.I.P. Text Club, automate your review requests, send weekly, or one-time-only promotions and stand out to your customer. There’s not much in automation we missed. Automatically call a new lead, automate booking reminders, automate monthly billing, automate text messages, and much more. Set yourself up with a new monthly recurring revenue stream by turning your knowledge into a course. With all the leading course features, you can deliver a life-changing experience to an unlimited number of members. Tracking all your analytics from visitors to paying customers, and your marketing statistics all in one place. -
12
Botsify
Botsify
Build an AI chatbot and get 5x ROI while automating customer support by 80% in 2 months. Build intelligent virtual assistants for your websites, facebook pages, and messaging apps. Attract your customers by automating your chat and providing real time assistant. Chatbot helps you to engage your customers with your brands, Build relationships with customers through interactive and tailored content. Help your customers to generate qualified leads by asking contextual questions. You can reach faster to your prospects with messanger chatbot 10x more effectively. At Botsify on one time you can create multiple type of chatbots and use them in different tasks, which is totally great for handling multiple tasks at once. Sell products, nurture leads, capture contact info, and build relationships Botsify chatbot can handle all type of customer support dedicatedly. By automating your conversation with multiple features, makes virtual interaction to your customers more natural.Starting Price: $49 per month -
13
LINE
Naver
Free Messaging Whenever, Wherever. Send free one-on-one and group texts to your friends anytime, anywhere! LINE is available for a variety of smartphone devices (iPhone, Android, Windows Phone, BlackBerry, and Nokia) and even your PC. Free Voice & Video Calls. Call friends and family as often as you want, for as long as you want. Free international voice and video calls make it easy to stay connected. Currently available for iPhone, iPad, Android, Windows Phone, PC (Windows and Mac), and LINE Lite on Android. Share exactly how you’re feeling by choosing from over 10,000 stickers and emoticons! Visit the Sticker Shop to discover original stickers of your favorite characters and celebrities. LINE NEWS is the most popular news content curation service in Asia and aims to deliver valuable content that enrich your everyday life. Receive medical consultations at home when you don't have time to visit a hospital or want to avoid the crowd. -
14
Activechat
Activechat, Inc.
Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!Starting Price: $49.00/month -
15
Chaport
Chaport
Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.Starting Price: $19/month -
16
HoduCC
Hodusoft
HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. HoduCC Contact Center Software offers a comprehensive range of powerful add-on modules designed to enhance your contact center operations. Add On Features: WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module.Starting Price: As per Seat -
17
Provide Support
Provide Support
Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat transcripts storage with viewer app Chat agent apps included into price Unlimited live product assistance 24/7Starting Price: $13/month/user -
18
Bria Teams
CounterPath
Bria Teams helps you regain productivity by streamlining all team communications into one application. Bria Teams Pro offers a secure, dedicated meeting room for HD video and audio conferencing, and screen sharing, on top of standard Bria Teams features. Bria Teams gives each user up to three downloads to use on the device of their choice. With apps available for Windows and Mac desktop, and iOS and Android smartphones and tablets, Bria Teams allows you to work on any device. It synchronizes communications across all your devices for ultimate reachability and productivity. With easy-to-use administrator tools, Bria Teams gets your team working together faster than ever. Invite teammates with just their email address, add more seats as your team grows, view team activity at a glance, and even add additional voice services - all from the convenient, web-based Bria Teams Portal. Developed by CounterPath - developer of X-Lite and Bria softphones, used by thousands everyday.Starting Price: $3.95 per user per month -
19
respond.io
respond.io
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging. We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace. Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities. • Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.Starting Price: $99 per month -
20
SympoQ
SympoQ
Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub. SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues. It can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.Starting Price: $10.00/month -
21
Ideta
Ideta
Ideta enables companies to develop their own chatbot/voicebot without coding. You also have complete hands-on how you want to style your chatbot. Change every visual aspect of your chatbot to make it match your website design flawlessly. You can deploy your bot on several communication channels such as your landing page, Facebook Messenger, a phone number (Twilio...), Slack, Microsoft Teams etc. You can connect to any software via API with no coding. You can use the best Natural Language Processing tools with no coding (Dialogflow, Luis, Watson...) and switch easily from one to another.Starting Price: 19€ -
22
Consolto
Consolto Videochat
With Consolto, it’s easy to simplify, organize and enhance your remote interactions. Our advanced video chat platform makes your remote meetings feel closer than ever by delivering powerful customization and personalization capabilities. Consolto makes video chat with clients seamless! No downloads, no installations, from within your website, right at the spot! Add text chat and appointment scheduling and you got a fully-featured virtual office from wherever you are. Additional features such as screen sharing, site analytics and social messaging make Consolto a complete communication solution for any consultants, sales and support teams. Consolto’s comprehensive video chat solution gives you everything you need to deliver highly-personalized, super effective remote meetings with your clients. From advanced scheduling, payments to a mini-CRM and 3D-demo capabilities, we’ve got you covered!Starting Price: 10$/month/agent -
23
Juvo Leads
Juvo Leads
Collect up to 45% More Leads From Your Website. Join 5,000+ happy businesses worldwide using Juvo Leads to grow their business using their existing website and traffic. Our capabilities solve lead generation problems. Human chat agents convert your website visitors into qualified leads based on customized qualification rules. Track and (optionally record) all phone calls. Know where your website visitors came from before they called. Let visitors text your business, our chat agents will answer every sms and convert their text questions into qualified leads. Track and enhance your existing forms so your forms call you with FastDial. Easily add to your agencies existing offering with high upsell potential. Provide a easy-to-use lead dashboard so everyone can view every lead in one place.Starting Price: $30.00/month -
24
IntelliTicks
IntelliTicks Technologies
IntelliTicks uses the combined intelligence of AI + Human to create proactive & personalized conversational experiences to convert visitors into more qualified leads. With proactive triggers based on the current page, time of day, user location, the source, the referrer, the device etc IntelliTicks engages the user with personalized sales pitch. With interactive engagement, IntelliTicks captures lead information incrementally during a conversation and uses it to personalize the dialogue - a non-boring engaging way to capture data. With its advanced NLP Algorithms, it can understand the intent of a user's query and can reply accordingly - helping you to automate replies to those repeated queries your prospects ask. Based on the user's journey, it identifies HOT leads and gets your best Sales Reps connected with them in real time - making sure your HOT leads get immediate attention while they are on your website making decisions about your offerings.Starting Price: $25.00/month -
25
Xeno
Xeno
Xeno is a messaging app designed to help you attract, convert, and keep customers through the power of live response. Reconnect your team members and your customers through Xeno. Whatever the language. Whatever the channel. It all comes down to attracting new leads, turning your leads into customers, keeping your customers satisfied, and holding your feedback loop tight—and to be able to achieve all this without any fuss or troubleshooting.Starting Price: $77 per month -
26
LINK Mobility
LINK Mobility
LINK Mobility is a leading global Communications Platform as a Service (CPaaS) provider, empowering businesses to build meaningful customer connections through secure, scalable, and data-driven communications. With over two decades of expertise and a strong local presence across Europe and America, LINK delivers omnichannel solutions that span SMS, WhatsApp, RCS, email, voice, and social messaging. Our platform combines robust APIs, advanced chatbots, AI-driven automation, and customer data intelligence to help organizations orchestrate personalized, real-time conversations that drive engagement, loyalty, and growth.Starting Price: 299 -
27
HelpCenter
HelpCenter
HelpCenter is an intuitive, easy to set up and use customer service software for e-commerce to make your interactions with customers more effective. Save tons of valuable support team time with our user-friendly FAQ builder that allows you to create an informative, easy to navigate FAQ page in no time. Effortlessly manage all incoming inquiries from a single location with HelpDesk, no matter the channel – let your customers decide! Finally, use our customer service app to allow your visitors to address their concerns instantly with our Live Chat right in your store, or let them fill in a contact form outside office hours. Enjoy a smooth, unified communication experience and turn it into excellent customer support service with HelpCenter.Starting Price: $7.99 per month -
28
Tiledesk
Tiledesk
Tiledesk is an open source instant messaging platform for orchestrating and delivering conversational services and applications. Based on the MQTT protocol, Tiledesk orchestrates instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels; • Ticketing Management system; • Monitoring dashboard.Starting Price: €25/month -
29
FreeChat
Popupsmart
FreeChat App is one of the most straightforward chat widgets. It helps you make your team reachable and your customers happy. After choosing the messaging apps, you can start customizing your chat popup to your taste. Also, adding the images to your chat popup with drag-and-drop technique is user-friendly. FreeChat App both saves time and your money because it’s completely free. Don’t waste your time anymore and follow the steps on the website to add a chat popup to your website.Starting Price: Free -
30
Chative
WISEBIT PTE. LTD.
Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels and Shopify with the assistance of AI and automation. Enjoy unlimited messaging at startup-friendly prices, and even get the mobile app at no additional cost. Plus, we've got a free plan with in-app support for small businesses!Starting Price: Free