Best Live Chat Software in Africa

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

All-in-One Communication Platform for Hotels Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels

Streamline the conversations with your customers to get more bookings and reviews. Send Google Maps meetings or pickup points to ensure a smooth operation, get more bookings through cross-selling or up-selling, get more positive reviews, and save time on customer service. Send guests the link to see where the bus is, welcome them after boarding, send suggestions on what to do during the day, ask for reviews, and try up-selling the experience. Send customers the exact location of your attraction, suggestions for that day, recommend up-sells or meals before arrival, get pictures of them enjoying, and more reviews. Directly to their phone, peace of mind for your customers and fewer questions for you. Prevent late & no-shows to Improve your operation and reduce complaints. Generate more bookings by suggesting customers book other products you offer. Engage with customers even before they arrive and get them excited with pictures and videos.

Communicate with your customers on the channels they prefer. Whether it’s a reservation, concierge, room service, etc. – no message is lost and at the same time assigned to the right team in our ticketing system. The server location and storage of your customer data meet the latest standards. So you can communicate with your customers with peace of mind. Your team is on the road a lot? No problem, our Android and iOS apps are available in the official stores for your team to answer any message on the go.

Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers. Next Generation Reputation Management. Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically. Comprehensive Review Responses. Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews. Guest Messaging Platform. Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue. Fully Automated Chatbot. AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA

Add all the information about your services and facilities in the Digital Guest Directory and configure the Booking Systems you need. Customize your Guest App with your look & feel to reinforce your brand. With just that your app will be ready to be used by your guests. Reply to your guests’ requests, send direct messages to inform them and analyze the data to make better decisions for your hotel. Provide them with an easy to use app with real time information which they can use to comfortably manage anything they need during their stay. All from their own smartphones and without downloads. Centralize all your guests’ requests and control the status of each task in real time, also from the staff’s own smartphone. Send direct messages to your clients to inform them about the status of the management.