Best Live Chat Software in Africa - Page 14
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Compare the Top Live Chat Software in Africa as of November 2025 - Page 14
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1
Sparkcentral
Sparkcentral
Thought leaders in WhatsApp customer service. At Sparkcentral we enable leading innovative brands to improve their customer experience and increase their service operations efficiency. Our product roadmap is focused on being the leading provider of advanced customer service solutions on WhatsApp and other asynchronous messaging channels. Customer service SaaS platform for enterprises. Sparkcentral allows you to manage all your asynchronous messaging channels with human and virtual customer service agents. With a uniquely designed single workflow and performant user interface for your customer service team. The platform of choice for global brands who launch WhatsApp. Sparkcentral has become an industry thought-leader that is revolutionizing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we’re doing this by completely reimagining what enterprise customer service software should look like. -
2
STAY
Stay App
Add all the information about your services and facilities in the Digital Guest Directory and configure the Booking Systems you need. Customize your Guest App with your look & feel to reinforce your brand. With just that your app will be ready to be used by your guests. Reply to your guests’ requests, send direct messages to inform them and analyze the data to make better decisions for your hotel. Provide them with an easy to use app with real time information which they can use to comfortably manage anything they need during their stay. All from their own smartphones and without downloads. Centralize all your guests’ requests and control the status of each task in real time, also from the staff’s own smartphone. Send direct messages to your clients to inform them about the status of the management. -
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Ninchat
Ninchat
Offer help to your customers when and where they need it! Embed the customer care chat to your website, mobile site, applications and Facebook page. Communicate with you colleagues with same tool you handle customer service with. Create group chats for teams and topics, and chat privately one on one. Team chat with alerts makes agent reaction time faster, transfers silent knowledge and increases team efficiency. Ninchat customer care includes powerful admin tools & advanced statistics. You can keep track of customer ratings, activity, waiting times, see chat transcripts, and more. Your theme and styles, language, greeting messages and authentication method of your choice. Ninchat can be modified and localized to meet your needs. Improve customer experience and loyalty. Instead of making your customers wait for an email reply, offer them help right when they need it. Integrate live customer care directly into the sales process to ensure successful sales and reduce lost sales. -
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Formilla.com
Formilla.com
View your website traffic in real-time, and what country and region your visitors are located. See which webpages they’ve visited, how long they’ve been on your site, and what browser and operating system they’re using. Highly targeted automatic email and in-app messaging. Keep customers coming back with our super-simple email messaging. Dramatically reduce support time by setting up a Helper Chat Bot™ that automatically responds to common visitor questions using the power of AI. Automatically display custom messages to your website visitors in many powerful scenarios. Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions. Transfer a chat with just 2 clicks and include a private note for your teammate. -
5
Terminus
Terminus Software
We Power High-Performing Go-to-Market Teams™ Transform how your company generates revenue. Terminus is for sales and marketing teams who care more about generating revenue than generating leads. The foundation of Terminus is our Data Studio. There you can easily understand and prioritize the right targets through firmographic, intent, engagement, psychographic and relationship data. Terminus lets you deliver personalized messages to the right audiences no matter where they are. Orchestrate consistent experiences across display and social advertising, chat, email, and web personalization. Terminus keeps your go-to-market teams aligned from the first touch all the way through renewal and expansion by seamlessly pulling together all of your account data. Automatically alert sales to meaningful engagements, centralize account information, and deliver better pipeline prediction to accelerate opportunities. -
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LivePerson Automotive
LivePerson
No car was ever sold or serviced without a conversation — and today’s shoppers and owners prefer messaging over all other forms of communication. LivePerson Automotive gives dealers powerful messaging tools to win more customers, deliver higher quality experiences, and increase customer loyalty. Car shoppers prefer to research and buy online, but filling out forms and finding specific info can be difficult. 74% of online buyers report they would be more likely to complete forms if they had live chat support with vehicle specs or financial details. Give consumers quick fingertip access to your team to guide them through the buying process with Conversational Car Buying™, the best live chat and messaging solution in the automotive industry. -
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InteliWISE
Matrix42
In the age of intelligent automation, we’re powering top brands with AI and Omni‐channel tools, for conversational service and commerce. We are a Conversational AI company, delivering smart chatbots, voicebots, omni-channel messaging and video collaboration software to over 150 brands. -
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Click4Assistance
Click4Assistance
Established in the UK at the inception of the live chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce live chat software for websites. For more than 15 years we have been successfully providing a complete live chat software solution for SME and corporate organisations. -
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CustomerICare
CustomerICare
Give your brand a voice and build meaningful relationships by talking to customers over live chat. Increase the chances of high value engagement and more sales by using proactive chat to automatically reach out to customers. Your customers aren't clones. Use advanced analytics and visitor targeting to create a unique experience for each visitor. -
10
TruVisibility
TruVisibility
Our suite of AI-driven, easy-to-use tools is designed for small and mid-sized businesses who want to create and deliver their marketing message just like a Fortune 500 company. Start using it to improve your online customer experience, lead generation, sales conversions and ongoing marketing communication. And, when you sign up for TruVISIBILITY today, you get full access to our entire digital marketing suite. Use our Sites app to create stunning landing pages that focus visitors on a single goal and turn them into revenue. With the Sites app you can easily create multiple-page websites that deliver your complete marketing messaging fast and without any prior website building experience. And if you're lacking design inspiration, or are too busy to start from scratch, choose one of our high-converting landing page and website templates to get you started.Starting Price: $5.99/month -
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Khoros
Khoros
Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected. We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success. We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. -
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CommuniGate Pro
CommuniGate Software
Our end to end Unified Communications technology begins with the platform CommuniGate Pro. The system enables large scale Unified Communications with open API’s for integration into business applications. CommuniGate Pro scales dynamically to 100’s of millions of accounts. Ideally suitable for “Nation” scale alert systems, multimodal communications within web applications, or compartmentalized high-security network topologies. However, big scale does not mean trade-offs on efficiency or reliability. The platform is extremely agile for resilient applications in military or embedded environments. CommuniGate Pro is approved for governmental agency use in Europe and in the USA. Military, transportation and research center use is legendary for mind bending stability with uptimes like VMS. CommuniGate Pro enables banks to deploy mail to millions of clients for online self care while respecting compliance regulations. The signaling features of the server can be deployed in a hybrid system. -
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DontGo
DontGo
Utilizing Artificial Intelligence and Exit Intent Technology, the DontGo chatbot learns how your customers search for information online and the bot appears when a visitor moves to exit your site, converting more browsers into buyers. 92% of web visitors leave a site without taking action, don’t let them go without a fight. A customer is on your site. Maybe they’ve been browsing your offerings, maybe even put something in their shopping cart. But they get cold feet… maybe they think they need to shop around for a cheaper option, or maybe they still have questions that your website hasn’t answered. So they leave. That’s why exit intent technology exists: when the visitor tries to close the browser tab, or navigate away from your site, a window pops up and makes sure they really want to do so. -
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Omnicus
Omnicus
The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests. -
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Fobi
Fobi.io
Expand your pipeline, improve customer experience and grow your business. Fobi helps you communicate with your customers better. Welcome new visitors, reduce response time and offer help. Fobi supports your marketing and sales by generating new leads, gathering information about your users, and improving your reach. Fobi is not only free, but it is also super easy to setup. It requires no pre registration, only 3 simple steps and you're done. Copy and paste your Google form link in the in the upper section. Then edit your form to suit the conversational character of a chatbot. Choose how you want to embed the chatbot in your website. There are two ways: A Chat PopUp and an IFrame. Design the bot to your taste. Adjust the colors, size and texts, and that's it! Your bot is ready to use! Design the bot to your taste. Adjust the colors, size and texts. You can even change the figure inside the chat interface. -
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CarChat24
CarChat24
We help you sell more vehicles by staffing your chat with real humans 24/7. We uphold your Dealership Brand by Engaging in Purely Live Conversations. Here's a glimpse. It's an automated message and can be customized as per your recommendation. The visitor shares his requirement at this stage or it's captured during the chat later. Agent gets visitor's name. Agent confirms the availability time of the prospect for a visit to the dealership. Certainly, the most important part of the chat, converting it to a contactable one. We ask them if there's any vehicle they would like to trade in. The message was sent in order to take the chat toward the closing phase. Again, the verbiage can be custom or standard. With over 80% of Live Chats related to inventory, we send lease specials, OEM incentives, specs, pictures, and videos in the chat window to help move the shopper down the road to the sale. BDC Style Scripts refined over 13 million chats. -
17
Cention Contact Center
Cention Group
Make agents and managers lives easier when you equip your support team with a contact center and an all-in-one communications solution. Whether in the office or working remotely, we have the solution for you. Advanced capabilities, but simple to use. Solving high volumes of incoming customer queries has never been simpler with our Collaboration tool. It enables agents to stay connected and reach out to other agents or external experts for additional advice when solving more complex queries, all on one platform. Access, customize and build your FAQs the way you want it. By creating a centralized information center for your support team, they can dramatically reduce time finding answers. Predefined and customizable analytics dashboard for managers to work with all data reports gathered and turn them into information to better support your business decisions. -
18
CCIChat
Cyber Cast International
Convert any visitor into a loyal customer. CCIChat is a Free Live Chat for Websites. Close the gap between your website visitors and your customer service team. Convert mores visitors into customers by empowering your sales team with this awesome tool. CCIChat Agent Dashboard provides full insight of the visitors in your website while trigger automation proactively contact your visitor generating new leads on every interaction. Provide live support to your website visitors and generate new leads and sales with our messaging system. Build for productivity, CCIChat delivers fast chat communication and intuitive visitor tracking tools that allow you to be efficient. CCIChat enables multiple communication channels for your visitor convenience including chat messaging, audio calls, video calls and screen sharing. -
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RambleChat
Ramble Chat
Welcome to RambleChat. Making it easier, more immediate and less intrusive for your prospects to connect with your sales team - that’s the mission of RambleChat. Now you can chat-enable every online touchpoint with our Chat from Anywhere™ services. Increase outbound email response rate by 265% with Chat from Anywhere™. Embed RambleChat in emails, cadences and proposals, and drive a 4x-6x greater response rate than email alone! Generate more sales conversations, qualify prospects faster, and personalize the experience for prospects. Sales is hard enough, let Ramble help. Now your target accounts can initiate conversations from anywhere online and be connected to the right sales rep every time. Ramble ABM leverages the data in your CRM and tech stack for highly accurate account and contact matching and personalization. -
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ZoomInfo Chat
ZoomInfo
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else. -
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Viafoura
Viafoura
Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. Our suite of engagement and personalization solutions — including real-time conversations, custom polls, community chat, ratings & reviews, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors directly on brands' owned and operated properties. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. -
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Ngage Live Chat
Ngage Live Chat
Featured on more than 8,000 business websites across numerous industries, Ngage is a live chat platform with highly trained operators providing a customized experience that turns visitors into clients. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost. We politely greet each visitor to your website before they have a chance to navigate away. Our highly-trained operators interact with visitors and collect information about their situation. We summarize the conversation and connect the web visitor with your team. Ngage connects immediately with prospective clients and increases your conversion rate. -
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ChatKlink
Klink
Talk to your website visitors and don't lose more sales with our Live Chat. Features that make your day easier: Unified Communications. Answer multiple channels like WebSite, Facebook, Twitter in exclusive unified inboxes. Quick Reply. Answer all your channels on a single panel, don't keep your customer waiting. Simplified Reporting. See reports in a simplified way, such as average resolution time, open chats, among others. Close deals directly in the solution. With real-time conversation, don't miss out on opportunities, generate more business. And if you are offline, the solution collects the data for you to contact later. Productive Dashboard. Our dashboard was designed to give productivity to your agents. Create as many agents as you want, during the pandemic there are no limitations. Integrations. Integrate with what you need! In addition to the available integrations, ChatKlink offers Webhooks and API for you to connect with whatever you need. -
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Radiance Labs
Radiance Labs
Drive exceptional results with 95% open rates and 40% reply rates. Enable rich interactions, purchases and more, all inside messaging. Send personalized, 2-way interactions with every message for better results. Address the full customer lifecycle: Marketing and commerce, and customer support. Radiance platform is built for e-commerce from the ground up. Our integration with your e-commerce platform enables you to configure personalized marketing notifications like order & delivery status, reorder, upsell, and abandoned cart. Our revolutionary conversational checkout functionality allows your customers to place orders using SMS and FB Messenger. With the powerful Radiance Conversation builder, weave together rich interactive conversations that engage your customer, guide their interactions, and help build a relationship. Use and extend one of our many existing conversation templates or create your own. -
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Ocelot
Ocelot
With crunched budgets and overextended staff students are at risk of not getting the advising and support they need. AI-driven technology empowers staff to engage every student so schools can set themselves apart from the competition and improve student outcomes. The current outlook forces administrators to get creative to stay competitive. With scalable AI technology you can unburden your staff and let them do what they do best. Deploy personalized text campaigns to increase yield across the admissions funnel. Actionable insights and best practices for advocates and leaders of student success. From a bot to a real live person in a single click. Empowering staff to be ever-present even during these unprecedented times. Advisors can leverage the AI to deliver immediate, impactful guidance. -
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Craft Talk
Craft Talk
Chat bot will switch to a human agent when needed, suggest an answer and learn from humans to reply correctly. -
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Busatools
Busatools
Discover the power of heatmaps with Busatools. Our software offers four essential heatmap tools for comprehensive web analytics: Scroll Maps, Click Maps, Geo Maps, and Device-specific Heatmaps. Understand user behavior, optimize UX, and enhance website performance effortlessly. Scroll Maps reveal user engagement levels across your site, while Click Maps highlight areas of interest and interaction. Geo Maps provide invaluable insights into audience demographics and spatial patterns. Device-specific Heatmaps track user behavior on various platforms for responsive design optimization. Generate heatmaps quickly and efficiently to drive conversions and improve digital strategies. Choose Busatools for intuitive heatmap analytics and elevate your website optimization efforts today.Starting Price: $0 -
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SSC.AI
SSC.AI
Accelerate your business with our Integrated Conversational Platform, designed to capture high-intent leads using advanced AI and 24/7 live chat. Engage visitors from the moment they arrive, ensuring quick, friendly responses through our conversational AI platform. Enhance your website experience and streamline communication, driving meaningful connections with your audience.Starting Price: $20 -
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VMukti Video Call Solution
VMukti Solutions
Leverage Seamless Communication with VMukti’s Video-Chat Solution Because Engagement Means More than Acquisition Delivering a personalized communication experience to your customers is important and it demands far more than just a normal connection. End-to-end workflow is the key to delivering a seamless video experience and maintaining high-value customer relationships. Allow your customers to connect easily with your support teams over video and bridge the gap between online communication and interpersonal interactions. Let your customers connect with your brand in the most intuitive way. VMukti’s customer support video call solution allows you to make and receive buffer-free video calls on low bandwidth of 100 Kbps. Best in industry Video Call Solution that integrates smoothly with CRM and ERP to drive AI-led analytics. -
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INSIDE
Powerfront
See your remote office as if it’s a physical one. Team members or departments each can have an “office” or meeting room they can work in. Need to find a co-worker in a pinch? No need to wander the building searching. Simply check your team dashboard to find out where they are. Ensure your remote employees are engaged, alert, and intent on moving your business forward. Encourage collaboration and communication. Lack of visibility can lead to feelings of isolation, which are prohibitive to a cohesive and connected workforce. Encourage face-to-face meetings with daily catch-ups among direct reports or company-wide staff meetings. Plan office-wide team-building activities and foster your company culture, all through Zoom.