Best Live Chat Software

As easy to use as your personal communication apps, Citadel Team is compatible on all your terminals and offers all the standard features of instant communication. Operated by Thales and hosted in France, Citadel Team offers a high level of security and guarantees a model without data resell. Activated when necessary, with the end-to-end encryption option, only your devices can read your conversations. Deploy, control and manage your corporate fleet from the Citadel Team administration console, while guaranteeing the identity of your users via their professional e-mail. Increased team reactivity, centralized conversations and file sharing in private or public personalized spaces for your projects. Boost communication by inviting thousands of members in dedicated chat rooms! Citadel Team also allows you to discuss privately with each of your internal collaborators and invite external partners.

Unifonic is an AI-driven platform that enables personalized omnichannel customer engagement. It offers a range of communication channels, including SMS, WhatsApp, Messenger, push notifications, and voice, allowing businesses to connect with customers through their preferred mediums. The platform supports over 100 native integrations with tools like Salesforce, HubSpot, and Shopify, facilitating seamless workflow automation. Unifonic's Flow Studio provides pre-built templates for common use cases such as abandoned cart reminders, OTPs, and chatbot automation, simplifying the implementation of automated workflows. The platform is designed to enhance marketing efforts, streamline IT and operations with low-code development tools, and improve customer support by offering 24/7 AI-powered assistance. Unifonic has a global reach, with 95% coverage, over 25 billion messages sent, and more than 5,000 customers.