Audience
Remote contact center supervisors in need of a tool to enhance agent engagement, productivity, and compliance
About CollaborationRoom.ai
CollaborationRoom.ai is a patented virtual contact center floor platform designed to help leadership engage, manage, and train remote and blended agents as if they were sitting beside each other on the floor. It offers continuous video, audio, and screen sharing for engaged agents and supervisors, with productivity, security, and coaching features. Supervisors gain real-time visibility into every agent's work, receive smart alerts for potential issues like agent distress or security concerns, and can initiate chat or private calls within the platform for rapid issue resolution. Agents benefit from rapid access to help and coaching, meaningful team connections, and streamlined training sessions. AI-enabled secure workspaces detect security threats such as mobile phone usage, shoulder surfing, and unauthorized subcontracting, ensuring compliance without recording team members.
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Integrations
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Company Information
CollaborationRoom.ai
Founded: 2020
United States
collaborationroom.ai/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online