Field Force Tracker

Pros: What I like most is how Field Force Tracker centralizes our entire service operation. From the moment a work order comes in, it's assigned, scheduled, and tracked with full visibility for both office and field staff.

Cons: One minor issue is customization: while the platform is robust, there are areas (like invoice templates or specific reporting formats) where a bit more flexibility would go a long way.

Overall: Time-tracking and service contract management used to be our administrative bottlenecks. Field Force Tracker automated those processes. Now, payroll is accurate, recurring services are never missed, and clients are happier.

Pros: The best part about Field Force Tracker is how much real world context it gives our staffing decisions.

Cons: Field Force Tracker works great on its own, but what I’d love to see is better integration with external HR or recruiting tools.

Overall: With Field Force Tracker, there’s finally structure. The automated scheduling, real time crew visibility, and detailed technician profiles brought order to the chaos.

Pros: Before FFT, our scheduling process was exhausting. We were using a mix of whiteboards, phone calls, and Excel sheets. Technicians would often miss updates, or we’d double book crews without realizing. Now, with Field Force Tracker, I can assign jobs in just a few clicks, view real time crew availability, and instantly communicate updates to their mobile app.

Cons: The pain point area is the mobile app’s responsiveness in the field. Our technicians are often working in areas with low signal construction sites, basements, or remote buildings. The app occasionally freezes or struggles to upload photos or sync updates in real time.

Overall: With Field Force Tracker, we now have a centralized, visual dispatch board that lets us see everyone’s status and location in real time. I can reassign, reschedule, and communicate with the team in seconds. No more crossed wires or last-minute panic.

Pros: What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it.

Cons: While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster.

Overall: Field Force Tracker is solving the all-too-common challenge of keeping field teams connected and accountable while managing complex schedules across multiple locations. In industries like HVAC and plumbing, dispatching the right technician at the right time is crucial to maintaining customer satisfaction and operational efficiency.

Pros: From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity.

Cons: While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity.

Overall: Before adopting Field Force Tracker, we struggled with fragmented communication between field technicians and the back office, delayed job updates, and inconsistent invoicing workflows. We were leading a capable team, but without synchronized tools, we were managing symptoms not systems.

Pros: Field Force Tracker stands out amongst the competition with its comprehensive and scalable cloud based solution, which specializes in business operations across all key business areas. Field Force Tracker has allowed our business to eliminate disparate systems and reduce our overall tech stack by integrating financials, inventory management and procurement into one global solution.

Cons: Field Force Tracker has an obtrusive pricing model, making it difficult to understand and navigate exactly how to use and plan a budget for all aspects of the business initially. a Good account executive can help mitigate this, but there is no secret code to understand everything out of the box here. The user interface also feels somewhat outdated compared to other cloud based ERP's and can be quite cumbersome to the younger generation who are used to more modern layouts and flows. Customizations and implementations can be quite an undertaking and take a lot of time to properly configure properly.

Overall: Field Force Tracker solves many disjointed systems and gaping data silos for our business. Taking three separate ERP solutions into one global platform will improve data accuracy and accessibility for our teams. This change allows us enhanced decision-making capabilities, overall cost savings, better financial control and increased agility to respond quickly to market changes, like incoming tariffs.

Pros: The best thing I like about the Field Force Tracker is when ever want to check all the details for the customer, it is clearly shown and visible on the kapture dashboard.

Also, I can easily monitor the timestamp of each and every response.

It is very easy to handle customer queries.

Cons: As of now no dislike as I got the proper responses and I am able to give proper resolution to the field force tracker

Overall: Whenever a customer connect s with an issue, I do verify the issue and check if it is genuine or not then as per the issue and tagging we do refund the customer.

Pros: It does much more than creating forms. I like that the data collected using Field Force Tracker can be managed directly in their spreadsheet/database system, such as for tracking the status of leads, etc. It can also be exported to another spreadsheet, database, or CRM application.

Cons: I had some trouble with 3rd party integration, but once I got it set up, it worked fine.

Overall: I use Field Force Tracker to collect user information from multiple websites, including quotation requests, customer inquiries, etc. It's also useful for our purposes that users can including attachments when submitting a form. We can respond directly from the notification emails sent from Field Force Tracker to begin correspondence with the customers, but their information is also saved in Field Force Tracker spreadsheet/database system where it can be easily managed - update status, add information, etc. The data can also be exported to our database/CRM application. Field Force Tracker is a key tool for our business.

Pros: Unlike other systems I reviewed, Field Force Tracker provides an all in one field service management software, saving both cost and time. Another thing I like is they work with me if I need a new function added for my org.

Cons: Set up, customization took longer than I would have liked.

Overall: Field Force Tracker is worth my investment. It enabled me to communicate with my different franchises across the globe, in many levels.

Pros: We are using HVAC software last 2 years. Good point of this software is easy to maintain and easy to work all function in this HVAC software.

Cons: Last 2 year we are not getting any issues in this software this HVAC software work very easily.

Overall: Overall for the last 2 years we have not been getting any issues in this software and this HVAC software works very easily.

Pros: Our company use field force tracker software last 2 year. I am only say these software are very good in any field.

Cons: Last 2 year me and my team not facing any kind of issues in this software. so anyone should use these software in once.

Overall: Overall field force tracker software are very good. So anyone should use these software in once for business.

Pros: We are using field service software of Field Force Tracker for the last 2 years. We are not getting a single issue with the Field Force Tracker software.

Cons: In the last 2 years we are not getting any problems with Field Force Tracker.

Overall: Overall Field Force Tracker is the perfect software for my business. Anyone can use this software once.

Pros: We have been using this HVAC software last 2 years. Good point of this software is it's easy to maintain and easy to work all functions in this HVAC software.

Cons: N/A.

Overall: In the last 2 years we are not getting any issues in this software.

Pros: Our company has used this HVAC software for the last 1.5 years and we are not getting any kind of problems in this software.

Cons: I think our team members have not found any kind of issues in this software yet. So anyone can try this HVAC software.

Overall: See above.

Pros: It does everything that you would expect from a great field service program. It covers all parts of needed features that we did n't find any competitive programs. We needed good inventory management and service agreements. This excels in bot these areas. It has lots of features, is very reasonably priced and the company provides great support.

Cons: The design could be better. Too many features sometimes overwhelms a new users - the training material could be better.

Overall: Excellent software that is easy to recommend. Our team tried three software both it and we ended with this and are very happy so far.