Audience

Businesses and call centers searching for a solution to increase customer loyalty and improve communication

About Fonolo

Reap the rewards of our patented contact center technology. Create a better experience and increase customer loyalty by eliminating hold time. Improve contact center productivity and reduce the need to hire additional resources. Drive incremental revenue, encourage repeat customers, and spend less on overheads. Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%. Decrease expensive toll and trunk charges and other unnecessary telephony costs. Meet and exceed your goals for NPS, SLAs, AHT, ASA, CSat, and other metrics important to you. Call-backs are a customer experience no-brainer, improve metrics, increase ROI, and smooth out call spikes with the click. Stop suffering from weekly call spike stress. Deliver an exceptional customer experience by offering call-backs on any channel, at any time. Discover all the features that can empower your call center.

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Integrations

API:
Yes, Fonolo offers API access
No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Fonolo
Canada
fonolo.com

Videos and Screen Captures

Fonolo Screenshot 1
Fonolo Screenshot 1 Fonolo Screenshot 2 Fonolo Screenshot 3 Fonolo Screenshot 4 Fonolo Screenshot 5 Fonolo Screenshot 6
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Fonolo Frequently Asked Questions

Q: What kinds of users and organization types does Fonolo work with?
Q: What languages does Fonolo support in their product?
Q: What kind of support options does Fonolo offer?
Q: Does Fonolo have an API?
Q: What type of training does Fonolo provide?

Fonolo Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging