Resolved -
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jul 23, 07:30 PDT
Identified -
Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.
Jul 23, 07:26 PDT
Investigating -
We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.
Jul 23, 07:14 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jul 23, 04:42 PDT
Identified -
The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.
Jul 23, 04:05 PDT
Investigating -
We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.
Users of this service may face delays in metadata updates while attempting to upload files using File Request.
Jul 23, 02:45 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality.
Jul 16, 14:48 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit.
Jul 16, 14:47 PDT
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps.
Jul 16, 14:45 PDT
Update -
We are continuing to investigate this issue.
Jul 16, 14:30 PDT
Investigating -
Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.
Jul 16, 14:30 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jul 14, 23:43 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 14, 23:32 PDT
Update -
We are continuing to work on a fix for this issue.
Jul 14, 23:00 PDT
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Jul 14, 21:50 PDT
Investigating -
We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.
Jul 14, 21:14 PDT