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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • All Systems Operational

    United States Inbound Calling Services Operational
    Inbound Calling (SIP) - United States Operational
    Toll-Free calling - Inbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    United States Outbound Calling Services Operational
    Outbound Calling (SIP) - United States Operational
    Toll-Free calling - Outbound (SIP) - United States Operational
    REST APIs - HTTP Voice - United States Operational
    REST APIs - SIP Voice - United States Operational
    BXML - United States Operational
    Hosted Signing Service - US Operational
    United States V2 Application Add On Services Operational
    Call Recording Operational
    Transcriptions Operational
    Text-to-Speech Operational
    CNAM Lookup Operational
    United States Messaging Services Operational
    SMS Messaging (SMPP) Operational
    MMS Messaging (MM4) Operational
    Toll-Free SMS - Inbound Operational
    Toll-Free SMS - Outbound Operational
    International Messaging (HTTP) Operational
    REST APIs - HTTP SMS Messaging Operational
    REST APIs - HTTP MMS Messaging Operational
    Toll Free MMS - Inbound Operational
    Toll Free MMS - Outbound Operational
    International A2P Messaging Operational
    International A2P Platform (SMPP) Operational
    International A2P Platform (HTTP) Operational
    International A2P Messaging Regional Connectivity Operational
    Latin America Operational
    APAC Operational
    Europe Operational
    Middle East & Africa Operational
    Insights Operational
    Messaging Insights Dashboard Operational
    Message Log API Operational
    Number Management Services Operational
    New Number Ordering Operational
    Number Porting Operational
    Inbound Calling - Caller ID Lookup (CNAM) Operational
    Line Feature Management Operational
    Phone Number Lookup API Operational
    Call Assure Operational
    9-1-1 Services Operational
    9-1-1 Call Routing Service Operational
    9-1-1 Provisioning Service Operational
    DLR (Dynamic Location Routing) Operational
    Direct Network Connection Operational
    Network Expansion Service (NES) Operational
    Inbound Direct Link Services (DLS) Operational
    Outbound Direct Link Services (DLS) Operational
    Virtual (cloud) Connection Service Operational
    Support Operational
    Phone Support Operational
    Ticketing Support Operational
    Help Center Operational
    Portals Operational
    Bandwidth App Operational
    Application Platform Dashboard Operational
    9-1-1 Dashboard Operational
    Bandwidth International (fka Voxbone) Portal Operational
    Argentina Calling Services Operational
    Inbound Calling- Argentina Operational
    Outbound Calling- Argentina Operational
    Australia Calling Services Operational
    Inbound Calling- Australia Operational
    Outbound Calling- Australia Operational
    Emergency Calling- Australia Operational
    Austria Calling Services Operational
    Inbound Calling - Austria Operational
    Outbound Calling - Austria Operational
    Emergency Calling - Austria Operational
    Belgium Calling Services Operational
    Inbound Calling - Belgium Operational
    Outbound Calling - Belgium Operational
    Emergency Calling - Belgium Operational
    Brazil Calling Services Operational
    Inbound Calling- Brazil Operational
    Bulgaria Calling Services Operational
    Inbound Calling - Bulgaria Operational
    Outbound Calling - Bulgaria Operational
    Emergency Calling - Bulgaria Operational
    Canada Calling Services Operational
    Inbound Calling - Canada (SIP) Operational
    Chile Calling Services Operational
    Inbound Calling- Chile Operational
    China Calling Services Operational
    Inbound Calling- China Operational
    Colombia Calling Services Operational
    Inbound Calling- Colombia Operational
    Croatia Calling Services Operational
    Inbound Calling - Croatia Operational
    Outbound Calling - Croatia Operational
    Emergency Calling - Croatia Operational
    Cyprus Calling Services Operational
    Inbound Calling - Cyprus Operational
    Outbound Calling - Cyprus Operational
    Emergency Calling - Cyprus Operational
    Czech Republic Calling Services Operational
    Inbound Calling - Czech Republic Operational
    Outbound Calling - Czech Republic Operational
    Emergency Calling - Czech Republic Operational
    Denmark Calling Services Operational
    Inbound Calling - Denmark Operational
    Outbound Calling - Denmark Operational
    Emergency Calling - Denmark Operational
    Dominican Republic Calling Services Operational
    Inbound Calling - Dominican Republic (SIP) Operational
    Egypt Calling Services Operational
    Inbound Calling - Egypt Operational
    El Salvador Calling Services Operational
    Inbound Calling- El Salvador Operational
    Estonia Calling Services Operational
    Inbound Calling - Estonia Operational
    Outbound Calling - Estonia Operational
    Emergency Calling - Estonia Operational
    Finland Calling Services Operational
    Inbound Calling - Finland Operational
    Outbound Calling - Finland Operational
    Emergency Calling - Finland Operational
    France Calling Services Operational
    Inbound Calling - France Operational
    Outbound Calling - France Operational
    Emergency Calling - France Operational
    Hosted Signing Service - France Operational
    Georgia Calling Services Operational
    Inbound Calling - Georgia Operational
    Germany Calling Services Operational
    Inbound Calling - Germany Operational
    Outbound Calling - Germany Operational
    Emergency Calling - Germany Operational
    Greece Calling Services Operational
    Inbound Calling - Greece Operational
    Outbound Calling - Greece Operational
    Emergency Calling - Greece Operational
    Hong Kong Calling Services Operational
    Inbound Calling- Hong Kong Operational
    Outbound Calling- Hong Kong Operational
    Emergency Calling- Hong Kong Operational
    Hungary Calling Services Operational
    Inbound Calling - Hungary Operational
    Outbound Calling - Hungary Operational
    Emergency Calling - Hungary Operational
    India Calling Services Operational
    Inbound Calling- India Operational
    Indonesia Calling Services Operational
    Inbound Calling- Indonesia Operational
    Ireland Calling Services Operational
    Inbound Calling - Ireland Operational
    Outbound Calling - Ireland Operational
    Emergency Calling - Ireland Operational
    Israel Calling Services Operational
    Inbound Calling - Israel Operational
    Outbound Calling - Israel Operational
    Emergency Calling - Israel Operational
    Italy Calling Services Operational
    Inbound Calling - Italy Operational
    Outbound Calling - Italy Operational
    Emergency Calling - Italy Operational
    Japan Calling Services Operational
    Inbound Calling- Japan Operational
    Outbound Calling- Japan Operational
    Emergency Calling- Japan Operational
    Jordan Calling Services Operational
    Inbound Calling- Jordan Operational
    Kenya Calling Services Operational
    Inbound Calling- Kenya Operational
    Latvia Calling Services Operational
    Inbound Calling - Latvia Operational
    Outbound Calling - Latvia Operational
    Emergency Calling - Latvia Operational
    Lithuania Calling Services Operational
    Inbound Calling - Lithuania Operational
    Outbound Calling - Lithuania Operational
    Emergency Calling - Lithuania Operational
    Luxembourg Calling Services Operational
    Inbound Calling - Luxembourg Operational
    Outbound Calling - Luxembourg Operational
    Emergency Calling - Luxembourg Operational
    Malaysia Calling Services Operational
    Inbound Calling- Malaysia Operational
    Malta Calling Services Operational
    Inbound Calling - Malta Operational
    Mexico Calling Services Operational
    Inbound Calling - Mexico Operational
    Netherlands Calling Services Operational
    Inbound Calling - Neatherlands Operational
    Outbound Calling - Netherlands Operational
    Emergency Calling - Netherlands Operational
    Norway Calling Services Operational
    Inbound Calling - Norway Operational
    Outbound Calling - Norway Operational
    Emergency Calling -Norway Operational
    Panama Calling Services Operational
    Inbound Calling- Panama Operational
    Peru Calling Services Operational
    Inbound Calling- Peru Operational
    Outbound Calling- Peru Operational
    Philippines Calling Service Operational
    Inbound Calling- Philippines Operational
    Poland Calling Services Operational
    Inbound Calling - Poland Operational
    Outbound Calling - Poland Operational
    Emergency Calling - Poland Operational
    Portugal Calling Services Operational
    Inbound Calling - Portugal Operational
    Outbound Calling - Portugal Operational
    Emergency Calling - Portugal Operational
    Puerto Rico Calling Services Operational
    Inbound Calling - Puerto Rico Operational
    Outbound Calling - Puerto Rico Operational
    Emergency Calling - Puerto Rico Operational
    Qatar Calling Services Operational
    Inbound Calling- Qatar Operational
    Romania Calling Services Operational
    Inbound Calling - Romania Operational
    Outbound Calling - Romania Operational
    Emergency Calling - Romania Operational
    Singapore Calling Services Operational
    Inbound Calling- Singapore Operational
    Outbound Calling- Singapore Operational
    Emergency Calling- Singapore Operational
    Slovakia Calling Services Operational
    Inbound Calling - Slovakia Operational
    Outbound Calling - Slovakia Operational
    Emergency Calling - Slovakia Operational
    Slovenia Calling Services Operational
    Inbound Calling - Slovenia Operational
    Outbound Calling- Slovenia Operational
    Emergency Calling- Slovenia Operational
    South Africa Calling Services Operational
    Inbound Calling- South Africa Operational
    South Korea Calling Services Operational
    Inbound Calling- South Korea Operational
    Outbound Calling- South Korea Operational
    Spain Calling Services Operational
    Inbound Calling - Spain Operational
    Outbound Calling - Spain Operational
    Emergency Calling - Spain Operational
    Sweden Calling Services Operational
    Inbound Calling - Sweden Operational
    Outbound Calling - Sweden Operational
    Emergency Calling - Sweden Operational
    Switzerland Calling Services Operational
    Inbound Calling - Switzerland Operational
    Outbound Calling - Switzerland Operational
    Emergency Calling - Switzerland Operational
    Thailand Calling Services Operational
    Inbound Calling- Thailand Operational
    United Arab Emirates Calling Services Operational
    Inbound Calling- United Arab Emirates Operational
    United Kingdom Calling Services Operational
    Inbound Calling - United Kingdom Operational
    Outbound Calling - United Kingdom Operational
    Emergency Calling - United Kingdom Operational
    Virgin Islands (U.S.) Calling Services Operational
    Inbound Calling - Virgin Islands (U.S.) Operational
    Emergency Calling - Virgin Islands (U.S.) Operational
    FCC Disaster Information Reporting System (DIRS) Operational
    FCC DIRS Activation Status Operational
    Integrations Operational
    Zoom Operational
    Cisco Webex Operational
    Five9 Operational
    Genesys Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance

    Scheduled Maintenance

    Bandwidth Scheduled Maintenance Jan 5, 2026 18:00-23:00 EST

    Bandwidth will be performing network maintenance in the France voice market which will cause a brief disruption in connectivity resulting in the immediate re-route of traffic.
    Customers may observe the disruption but given the re-routing protocol, customers should not encounter any disruption to voice calls during the maintenance.
    Posted on Dec 18, 2025 - 12:01 EST

    Messaging Maintenance - Toll Free SMS Jan 6, 2026 05:00-07:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free SMS messages may be encountered.
    Posted on Dec 22, 2025 - 12:59 EST

    Messaging Maintenance - Toll-Free MMS/SMS Jan 7, 2026 23:00 - Jan 8, 2026 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Dec 17, 2025 - 13:55 EST

    Messaging Maintenance - Toll-Free MMS/SMS Jan 14, 2026 23:00 - Jan 15, 2026 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Dec 17, 2025 - 13:56 EST

    Messaging Maintenance - Toll-Free MMS/SMS Jan 21, 2026 23:00 - Jan 22, 2026 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Dec 17, 2025 - 13:57 EST

    Messaging Maintenance - Toll-Free MMS/SMS Jan 28, 2026 23:00 - Jan 29, 2026 03:00 EST

    Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Posted on Dec 17, 2025 - 13:58 EST
    Dec 25, 2025

    No incidents reported today.

    Dec 24, 2025

    No incidents reported.

    Dec 23, 2025

    No incidents reported.

    Dec 22, 2025
    Belgium & Germany Calling Incident
    Resolved - This incident has been resolved.
    Dec 22, 10:35 EST
    Update - Teams are observing expected network behavior and will continue to monitor.
    Dec 22, 08:23 EST
    Monitoring - Teams are observing expected network behavior and will continue to monitor.
    Dec 22, 06:41 EST
    Identified - Teams have identified the source of this incident and are working to restore expected network behavior.
    Dec 22, 06:20 EST
    Update - We are continuing to investigate this issue.
    Dec 22, 05:03 EST
    Investigating - Teams are investigating an incident impacting call quality fir traffic for Belgium and Germany based voice traffic.
    Dec 22, 03:40 EST
    Dec 21, 2025

    No incidents reported.

    Dec 20, 2025

    No incidents reported.

    Dec 19, 2025

    No incidents reported.

    Dec 18, 2025
    Bandwidth App & Support Portal Incident
    Resolved - This incident has been resolved.
    Dec 18, 15:07 EST
    Identified - Teams have identified the source of the incident and are working to resolve expected services.
    Dec 18, 13:55 EST
    Investigating - Bandwidth Teams are investigating an incident impacting the Bandwidth App. Users of the App may experience unexpected portal latency or errors. This includes both UI and API. Orders may be delayed in processing.

    Support Portal users may not be able to authenticate via the Bandwidth App.
    Dec 18, 12:50 EST
    Messaging Maintenance - SMS
    Completed - The scheduled maintenance has been completed.
    Dec 18, 06:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 18, 02:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's SMS messaging platform. During the maintenance window, Bandwidth's customers may experience a delay in the delivery of inbound and outbound SMS messages.
    Dec 16, 16:04 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Dec 18, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 17, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 10, 14:22 EST
    Dec 17, 2025
    Bandwidth App Incident
    Postmortem - Read details
    Dec 18, 07:46 EST
    Resolved - This incident has been resolved.
    Dec 17, 20:09 EST
    Identified - Teams have identified the source of this incident and are working to restore expected portal and API access along with general functionality.
    Dec 17, 16:58 EST
    Update - Teams continue to investigate intermittent issues accessing the Bandwidth App via UI and API methods.
    Dec 17, 16:30 EST
    Update - Bandwidth team are investigating a general incident impacting the availability of the Bandwidth App. Users may not be able to access the Bandwidth App or experience unexpected errors or time outs within the App.
    Dec 17, 15:25 EST
    Investigating - Bandwidth teams are investigating an incident where orders may encounter a delay when processed by the App.
    Dec 17, 14:58 EST
    Bandwidth Support Center Incident
    Resolved - This incident has been resolved.
    Dec 17, 20:08 EST
    Identified - Teams have identified the source of this incident and are working to restore the expected authentication experience.
    Dec 17, 17:12 EST
    Investigating - Due to the ongoing incident with the Bandwidth App users may experience intermittent accessibility issues while attempting to authenticate to the Bandwidth support center and associated ticketing system.
    Dec 17, 16:32 EST
    Dec 16, 2025
    Puerto Rico Inbound Calling Incident
    Postmortem - Read details
    Dec 17, 07:52 EST
    Resolved - This incident has been resolved.
    Dec 16, 17:13 EST
    Monitoring - Teams are observing expected calling behavior. We are monitored for prolonged stability.
    Dec 16, 15:56 EST
    Update - Teams have identified the source of the incident and continue to escalate with the impacted vendor. This incident remains extremely intermittent and affecting a very small number of calls.
    Dec 15, 12:08 EST
    Update - Teams have identified the source of the incident and continue to escalate with the impacted vendor.
    Dec 13, 09:08 EST
    Update - Teams have identified the source of the incident and continue to escalate with the impacted vendor.
    Dec 12, 16:32 EST
    Identified - Teams have identified the source of the incident and continue to escalate with the impacted vendor.
    Dec 12, 10:27 EST
    Update - As we continue to investigate, the subset of calls impacted is very limited.
    Dec 11, 15:05 EST
    Update - Teams continue to investigate this incident.
    Dec 11, 14:52 EST
    Investigating - Bandwidth teams are investigating an Inbound call failure incident impacting Puerto Rico destinations.
    Dec 11, 12:50 EST
    Dec 15, 2025
    Bandwidth App Order Delays
    Postmortem - Read details
    Dec 17, 07:56 EST
    Resolved - This incident has been resolved.
    Dec 15, 15:03 EST
    Monitoring - Teams are observing expected order processing time lines. We will monitor for prolonged stability.
    Dec 15, 13:08 EST
    Investigating - Bandwidth teams are investigating an incident impacting Bandwidth App order delays.
    Dec 15, 12:30 EST
    Dec 14, 2025

    No incidents reported.

    Dec 13, 2025
    Dec 12, 2025
    Bandwidth App Incident - Number Order Latency
    Postmortem - Read details
    Dec 17, 07:55 EST
    Resolved - This incident has been resolved.
    Dec 12, 13:45 EST
    Investigating - Bandwidth teams are investigating an incident where App Orders for number ordering or provisioning requests are experiencing unexpected latency. Teams are working to restore expected number ordering behavior.
    Dec 12, 12:26 EST
    Bandwidth App Maintenance
    Completed - The scheduled maintenance has been completed.
    Dec 12, 08:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 12, 01:00 EST
    Update - This optimization is being postponed to the following window:

    December 12 01:00 - 08:00 ET
    Dec 10, 16:12 EST
    Scheduled - Bandwidth will be performing maintenance to optimize the Bandwidth App. While this work is underway, users may notice brief periods of latency or short delays when accessing the app. These performance impacts should be momentary and normal operation will resume once the optimization is complete.
    Dec 8, 07:43 EST
    Dec 11, 2025
    MMS Incident
    Postmortem - Read details
    Dec 17, 07:50 EST
    Resolved - This incident has been resolved.
    Dec 11, 19:19 EST
    Monitoring - Teams are observing expected behavior and will monitor for prolong stability.
    Dec 11, 14:57 EST
    Update - Teams continue to work to restore expected messaging behaviors.
    Dec 11, 14:55 EST
    Identified - Teams have identified the source of this incident and are working to restore expected message deliverability.
    Dec 11, 12:03 EST
    Investigating - Bandwidth teams are investigating an incident where MMS messages are expiring for AT&T destinations.
    Dec 11, 12:00 EST
    Bandwidth App API Incident
    Resolved - This incident has been resolved.
    Dec 11, 19:19 EST
    Monitoring - Teams are observing expected API behavior and will continue to monitor.
    Dec 11, 17:39 EST
    Investigating - Bandwidth teams are investigating an incident impacting API calls into the App which intermittently receive a 500 error.
    Dec 11, 17:23 EST
    Messaging Maintenance - Toll-Free MMS/SMS
    Completed - The scheduled maintenance has been completed.
    Dec 11, 03:00 EST
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Dec 10, 23:00 EST
    Scheduled - Bandwidth's downstream vendor will be performing maintenance that will potentially affect Bandwidth's Toll Free MMS/SMS messaging platform. During this maintenance window, brief periods of latency affecting inbound and outbound Toll Free MMS/SMS may be encountered.
    Nov 10, 14:21 EST
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