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Data Consumption
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Alert Enrichment
Operational
Alert Filtering & Maintenance Plans
Operational
Incident Enrichment & Environments Population
Operational
Correlation
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Outbound Collaboration
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ETL Pipeline
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APIs
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Tier 1 APIs: Automation & Event Processing
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Biggy Services
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Biggy Services
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Biggy Slack
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Biggy MS Teams
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Biggy API
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Observability Agent Team
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updating Datadog Application Performance Monitoring Feb 22, 2026 09:00-13:00 UTC
Update -
Update:
What's the Impact?
Some lag may occur for some services after restart. Possible user impact may include intermittent lag of up to 15 minutes.
Restarts will be actioned in small service batches each time, and executed environment-by-environment. For sensitive services, restarts will be done one service at a time per environment.
Feb 17, 2026 - 15:41 UTC
What's the Impact?
Some lag may occur for some services after restart. Possible user impact may include intermittent lag of up to 15 minutes.
Restarts will be actioned in small service batches each time, and executed environment-by-environment. For sensitive services, restarts will be done one service at a time per environment.
Feb 17, 2026 - 15:41 UTC
Scheduled -
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.
Start Time: February 22, 2026 09:00 UTC
End Time: February 22, 2026 13:00 UTC
Duration: 4 hours
What's Happening?
During the upcoming maintenance window, BigPanda will perform routine maintenance on Datadog APM across it's services.
This effort includes auditing and updating APM configurations to ensure it is enabled only where required and properly configured where in use.
Although this is a minor configuration update, it requires restarting the affected services. For that reason, we are executing the work during the scheduled maintenance window to minimize any potential impact.
The changes have already been tested across all environments and are not expected to impact service performance or customers; however, anticipated user impact may include a possible intermittent lag of up to 15 minutes.
Rollout Plan:
Changes will be deployed in small service batches.
Execution will proceed one environment at a time.
For sensitive or critical services, updates will be performed one service at a time per environment to further reduce risk.
Should any unforeseen issues arise, rollback procedures are defined per resource type. If a change affects stability, the specific resource will be immediately reverted to its original configuration to restore health, followed by a deeper review before proceeding.
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Feb 16, 2026 - 15:43 UTC
Start Time: February 22, 2026 09:00 UTC
End Time: February 22, 2026 13:00 UTC
Duration: 4 hours
What's Happening?
During the upcoming maintenance window, BigPanda will perform routine maintenance on Datadog APM across it's services.
This effort includes auditing and updating APM configurations to ensure it is enabled only where required and properly configured where in use.
Although this is a minor configuration update, it requires restarting the affected services. For that reason, we are executing the work during the scheduled maintenance window to minimize any potential impact.
The changes have already been tested across all environments and are not expected to impact service performance or customers; however, anticipated user impact may include a possible intermittent lag of up to 15 minutes.
Rollout Plan:
Changes will be deployed in small service batches.
Execution will proceed one environment at a time.
For sensitive or critical services, updates will be performed one service at a time per environment to further reduce risk.
Should any unforeseen issues arise, rollback procedures are defined per resource type. If a change affects stability, the specific resource will be immediately reverted to its original configuration to restore health, followed by a deeper review before proceeding.
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Feb 16, 2026 - 15:43 UTC
Upgrading Notification and Outbound State services client Feb 22, 2026 21:00-23:00 UTC
In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance on the BigPanda platform.
Start Time: February 22, 2026 21:00 UTC
End Time: February 22, 2026 23:00 UTC
Duration: 2 hours
What's Happening?
During the upcoming maintenance window, we will upgrade the TypeScript client package used by our Notification and Outbound-State services.
This update moves us to a more robust, scalable, and actively maintained solution, strengthening long-term reliability and performance.
This is a backend improvement and no customer impact is expected. The rollout will be carefully managed with continuous system health monitoring throughout the process.
If any unforeseen issues arise, rollback procedures are in place and the change will be promptly reverted.
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Feb 16, 2026 - 16:03 UTC
Start Time: February 22, 2026 21:00 UTC
End Time: February 22, 2026 23:00 UTC
Duration: 2 hours
What's Happening?
During the upcoming maintenance window, we will upgrade the TypeScript client package used by our Notification and Outbound-State services.
This update moves us to a more robust, scalable, and actively maintained solution, strengthening long-term reliability and performance.
This is a backend improvement and no customer impact is expected. The rollout will be carefully managed with continuous system health monitoring throughout the process.
If any unforeseen issues arise, rollback procedures are in place and the change will be promptly reverted.
What's the Impact?
We do not anticipate any impact to end users; however, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or email us at support@bigpanda.io for assistance.
Is User Action Required?
No user action is required.
We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.
We apologize for any inconvenience that this may cause. If you have any questions, please reach out to BigPanda Support via our live in-app chat or via support@bigpanda.io.
Posted on Feb 16, 2026 - 16:03 UTC