Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECT
Update - A feature release of ESET PROTECT Hub is scheduled for November 12, 2026, between 09:30 and 12:30 CET. During this maintenance window, customers may experience intermittent service unavailability totaling up to approximately 60 minutes.
Nov 12, 2026 - 10:21 CET
Identified - The root cause of the intermittent Microsoft Entra ID Single Sign-On authentication issues affecting ESET PROTECT has been identified and a fix has been prepared. The fix is currently pending release; however, the deployment schedule has not yet been confirmed. We will provide further updates as soon as release timing is available.
Nov 06, 2026 - 13:19 CET
Update - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.

Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.

The issue has been reported since November 2, 2026, and may affect users globally.

Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:47 CET
Investigating - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.

Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.

The issue has been reported since November 2, 2026, and may affect users globally.

Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:45 CET
ESET PROTECT Under Maintenance
Europe, Africa, Asia Pacific Under Maintenance
Americas, Oceania Under Maintenance
Japan Operational
Canada Under Maintenance
Germany Under Maintenance
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
ESET Home Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 12, 2026

[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:30 CET
Scheduled - Please be aware that on Thursday, November 12 2026, between 08:30 -  11:30 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations.

The aggregated downtime time should add up to around 60 minutes within the maintenance window.

Thank you for your patience and understanding.
Nov 9, 18:02 CET
ESET Protect | Error Accessing EDR Rules and EDR exclusions
Resolved - This incident has been resolved.
Nov 12, 10:33 CET
Monitoring - The issue has been mitigated.
Nov 11, 15:24 CET
Identified - We are investigating reports of issues accessing EDR Rules and Exclusions in ESET PROTECT for customers in Japan. Customers may see a "Failed to load data" message when opening these pages after navigating from ESET Inspect. This issue does not affect the protection status of managed devices, and we are actively working to identify the cause.
Nov 10, 14:16 CET

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

[ESET Identity Server] planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:01 CET
Scheduled - Please be aware that on Thursday October 29 2026, between 8:00 -9:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 3 minutes within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Oct 27, 09:11 CET
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