Mux Data Missing Some EU Views
Update - We are seeing roughly half of all collected views from the EU are missing, and have been missing for several months. Realtime metrics and alerting are unaffected. We are continuing to investigate.
Nov 12, 2026 - 21:19 UTC
Investigating - We are investigating a missing views issue affecting customers collection in the EU.
Nov 12, 2026 - 21:00 UTC

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System Status for Mux (https://mux.com).

Uptime over the past 90 days. View historical uptime.
Mux Dashboard Operational
Mux Docs Operational
Mux Video - VOD Operational
Mux Video - Live Operational
Mux Robots Operational
Mux Data - Data Collection Partial Outage
Mux Data - Engagement Counts API Operational
Mux Player - Embeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

Unresolved incident: Mux Data Missing Some EU Views.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

RTMP and SRT live stream disconnects
Resolved - This incident has been resolved.
Nov 5, 01:02 UTC
Update - This incident has been resolved.
Nov 5, 01:02 UTC
Monitoring - A fix was applied to production and we are monitoring the system.
Nov 5, 00:49 UTC
Update - We have tested a fix for this issue and are working on rolling it out to production.
Nov 4, 23:38 UTC
Update - We are continuing to work on a fix for this issue.
Nov 4, 23:25 UTC
Update - We are continuing to work on a fix for this issue.
Nov 4, 22:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 4, 22:24 UTC
Investigating - We are experiencing a small number of RTMP and SRT live streams disconnecting; most are reconnecting automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.
Nov 4, 22:23 UTC

Nov 4, 2026

RTMP and SRT live streams disconnection
Resolved - This incident has been resolved.
Nov 4, 19:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 19:09 UTC
Identified - We have experienced a small number of RTMP and SRT live streams disconnecting; most reconnected automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.
Nov 4, 18:10 UTC

Nov 3, 2026

Delays in some video processing tasks
Resolved - This incident has been resolved.
Nov 3, 03:31 UTC
Monitoring - A fix has been implemented and we are monitoring.
Nov 3, 02:55 UTC
Identified - We are experiencing delays in some background video processing tasks. Video playback, live streaming, and new uploads are not affected. We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.
Nov 3, 02:14 UTC

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Elevated Mux Video Errors
Resolved - This incident has been resolved.

Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing".

Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved.

If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
Oct 29, 02:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 00:47 UTC
Update - Data collection, streaming, and alerting was delayed during that window.
Oct 29, 00:18 UTC
Identified - The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.
Oct 29, 00:14 UTC
Update - Mux Data Collection is also delayed. Continuing to investigate.
Oct 28, 23:52 UTC
Investigating - We are seeing errors across Mux Video and are investigating
Oct 28, 23:42 UTC
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