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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Twilio TrustHub / Regulatory Compliance - Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 2026 - 22:30 PST

Scheduled - We’re conducting an emergency maintenance in US1 between 10:30 pm 02/17/2026 and 3:30 am on 02/18/2026 Pacific Time. During the maintenance window, a brief database switchover period (approximately 10 minutes), customers may experience degraded performance when:
-Creating, viewing, or editing Twilio KYC bundles (TrustHub, Regulatory Compliance)
-Linking phone numbers to these bundles
-Accessing voice features including SHAKEN/STIR Attestation and Voice Insights

All services are expected to operate normally outside the switchover window.
Feb 17, 2026 22:30 - Feb 18, 2026 03:30 PST

SMS Delivery Delays to Thumb Cellular Limited Partnership in United States of America

Update - We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Feb 17, 2026 - 22:00 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 17, 2026 - 14:02 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 17, 2026 - 09:58 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 17, 2026 - 08:55 PST

Update - We are experiencing SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 2026 - 06:55 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 17, 2026 - 05:51 PST

Madagascar SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 2026 - 22:00 PST

Scheduled - Our SMS carrier partner in Madagascar is conducting a planned maintenance from 17 February 2026 at 22:00 PST until 18 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Telma Mobile Madagascar handsets.
Feb 17, 2026 22:00 - Feb 18, 2026 00:00 PST

Issue Causing Some Webhook HTTP Requests to Timeout

Update - Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
Feb 17, 2026 - 20:52 PST

Update - Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 17, 2026 - 20:24 PST

Monitoring - Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 17, 2026 - 19:51 PST

Update - We are continuing to investigate an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 8 hours or as soon as more information becomes available
Feb 17, 2026 - 19:40 PST

Update - We are continuing to investigate an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 4 hours or as soon as more information becomes available
Feb 17, 2026 - 15:44 PST

Update - We are continuing to investigate an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 2 hours or as soon as more information becomes available
Feb 17, 2026 - 13:24 PST

Update - We are investigating an issue causing some webhook HTTP requests to timeout. We expect to provide another update in 1 hour or as soon as more information becomes available
Feb 17, 2026 - 12:18 PST

Investigating - Our monitoring systems have detected a potential issue regarding webhook timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 17, 2026 - 11:59 PST

SMS Delivery Failures on Du and Etisalat Network in United Arab

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 17, 2026 - 00:10 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 15, 2026 - 09:17 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 14, 2026 - 17:17 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 14, 2026 - 09:15 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 14, 2026 - 05:14 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 2026 - 03:24 PST

Investigating - We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 14, 2026 - 02:31 PST

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2026 - 12:00 PST

Scheduled - Russia SMS Carrier Maintenance - Tele2

The Tele2 network in Russia is conducting a series of planned maintenances from 02 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 February 2026 at 12:00 PST until 02 February 2026 at 16:00 PST

04 February 2026 at 12:00 PST until 04 February 2026 at 16:00 PST

09 February 2026 at 12:00 PST until 09 February 2026 at 16:00 PST

11 February 2026 at 12:00 PST until 11 February 2026 at 16:00 PST

16 February 2026 at 12:00 PST until 16 February 2026 at 16:00 PST

18 February 2026 at 12:00 PST until 18 February 2026 at 16:00 PST

25 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 2026 12:00 - Feb 25, 2026 16:00 PST

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Under Maintenance

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Under Maintenance

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US2 Operational

90 days ago

100.0 % uptime

Today

PSTN US2 Operational

90 days ago

100.0 % uptime

Today

SIP Interface US2 Operational

90 days ago

100.0 % uptime

Today

Client Web US2 Operational

90 days ago

100.0 % uptime

Today

Client Mobile US2 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING US2 Operational

90 days ago

100.0 % uptime

Today

Origination US2 Operational

90 days ago

100.0 % uptime

Today

Termination US2 Operational

90 days ago

100.0 % uptime

Today

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Under Maintenance

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Under Maintenance

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Degraded Performance

MMS Long Code, North America Operational

SMS Short Code, North America Degraded Performance

MMS Short Code, North America Operational

SMS Toll-Free, North America Degraded Performance

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Under Maintenance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Degraded Performance

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Japan SMS Carrier Maintenance - KDDI Feb `18`, `2026` `11:00`-`12:00` PST

The KDDI network in Japan is conducting a planned maintenance from 18 February 2026 at 11:00 PST until 18 February 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to KDDI Japan handsets.
Posted on Jan 29, 2026 - 11:29 PST

Russia SMS Carrier Maintenance - MegaFon Feb `18`, `2026` `12:00`-`16:00` PST

The MegaFon network in Russia is conducting a planned maintenance from 18 February 2026 at 12:00 PST until 18 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Feb 16, 2026 - 07:07 PST

United States and Canada Twilio SMS and MMS Maintenance Feb `18`, `2026` `20:00` - Feb `19`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 18 February 2026 at 20:00 PST until 19 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

Spain SMS Carrier Partner Maintenance Feb `18`, `2026` `20:00`-`22:00` PST

Our SMS carrier partner in Spain is conducting a planned maintenance from 18 February 2026 at 20:00 PST until 18 February 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
Posted on Feb 10, 2026 - 07:31 PST

Russia SMS Carrier Maintenance - Gazprom Telekom Feb `19`, `2026` `12:00`-`12:59` PST

The Gazprom Telekom network in Russia is conducting a planned maintenance from 19 February 2026 at 12:00 PST until 19 February 2026 at 12:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Posted on Feb 17, 2026 - 06:21 PST

Twilio Flex insights OpenSearch version upgrade - Maintenance Feb `19`, `2026` `21:30` - Feb `20`, `2026` `00:00` PST

This communication is related to a previous maintenance post which was communicated at https://status.twilio.com/incidents/mgtlpkppdw57? on February 6, 2026, 06:23 PST. We’re creating a new post to correct the scheduled date for clarification. Please find the updated date hereunder:

We’re conducting a planned maintenance in US1 region between 9:30 PM and 12:00 AM Pacific Time on 02/19/2026. During the maintenance window, customers may experience the below issue:
-Increased rejections for incoming requests as the cluster load increases during blue/green deployments.
-Increased API latency on sync insights APIs.
-Possible loss of Taskrouter data on Sync Insights platform, that could lead to stale data on Teams View UI and API/SDK requests.
-Sync Insights APIs timeouts for API and Twilsock (SDK) requests.
Posted on Feb 11, 2026 - 14:28 PST

Singapore SMS Carrier Maintenance - M1 Feb `24`, `2026` `10:00`-`13:00` PST

The M1 network in Singapore is conducting a planned maintenance from 24 February 2026 at 10:00 PST until 24 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
Posted on Feb 11, 2026 - 14:54 PST

Singapore Voice Carrier Partner Maintenance Feb `25`, `2026` `09:00`-`13:00` PST

Our Voice carrier partner in Singapore is conducting a planned maintenance from 25 February 2026 at 09:00 PST until 25 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Singapore phone numbers.
Posted on Jan 26, 2026 - 01:48 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Feb `25`, `2026` `14:00`-`15:00` PST

Our carrier partner Three United Kingdom is conducting an emergency maintenance from 25 February 2026 at 14:00 PST until 25 February 2026 at 15:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup Identity Match, Verify Silent Network Auth, Legacy Identity MatchAndAttributes, Lookup SIM Swap
Posted on Feb 11, 2026 - 01:42 PST

United States and Canada Twilio SMS and MMS Maintenance Feb `25`, `2026` `20:00` - Feb `26`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 25 February 2026 at 20:00 PST until 26 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

Twilio Studio - Maintenance Feb `26`, `2026` `20:00`-`23:00` PST

We’re conducting a planned maintenance in US1 between 8:00 pm and 11:00 pm Pacific Time on 02/26/2026. During the maintenance window, customers may find some errors noticed on the UI and/or on direct API requests while saving the Studio flows for 3 to 5 seconds. We do not envision any run time execution impact for our Customers. We do have retries in place as well along with error messages to prompt users to retry.
Posted on Feb 17, 2026 - 06:34 PST

Twilio Messaging Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:54 PST

Twilio Voice Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:19 PST

Twilio Interconnect Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:02 PST

Twilio Voice Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:25 PST

Twilio Messaging Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:57 PST

Twilio Interconnect Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:03 PST

Twilio Messaging Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:00 PST

Twilio Interconnect Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:05 PST

Twilio Voice Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:28 PST

United States and Canada Twilio SMS and MMS Maintenance Mar `4`, `2026` `20:00` - Mar `5`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 04 March 2026 at 20:00 PST until 05 March 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Feb 09, 2026 - 21:34 PST

Japan SMS Carrier Partner Maintenance Mar `10`, `2026` `06:00`-`13:00` PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 10 March 2026 at 06:00 PDT until 10 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Posted on Feb 17, 2026 - 22:30 PST

United States and Canada Twilio SMS and MMS Maintenance Mar `11`, `2026` `20:00` - Mar `12`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 11 March 2026 at 20:00 PDT until 12 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Feb 09, 2026 - 21:34 PST

Japan SMS Carrier Partner Maintenance Mar `16`, `2026` `06:00`-`13:00` PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 16 March 2026 at 06:00 PDT until 16 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Posted on Feb 17, 2026 - 22:26 PST

United States and Canada Twilio SMS and MMS Maintenance Mar `18`, `2026` `20:00` - Mar `19`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 19 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Feb 09, 2026 - 21:33 PST

United States and Canada Twilio SMS and MMS Maintenance Mar `25`, `2026` `20:00` - Mar `26`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Feb 09, 2026 - 21:33 PST

Past Incidents

Feb 17, 2026

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Feb 17, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 PST

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 17 February 2026 at 20:00 PST until 17 February 2026 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to AT&T United States handsets when sending via subset of long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 17, 06:49 PST

SMS Delivery Delays to Vodafone Network in Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. This incident has been resolved.
Feb 17, 21:29 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 17, 17:29 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 15:47 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 17, 13:36 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Vodafone Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 17, 13:21 PST

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Feb 17, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 14:00 PST

Scheduled - Our carrier partner EE United Kingdom is conducting an emergency maintenance from 17 February 2026 at 14:00 PST until 17 February 2026 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Feb 13, 03:34 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Feb 17, 19:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 14:30 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 February 2026 at 14:30 PST until 17 February 2026 at 19:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 17, 03:07 PST

No Customer Impact

Resolved - We have fully investigated the KYC V4 compliance registration issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 17, 15:22 PST

Investigating - Our monitoring systems have detected a potential issue with KYC V4 compliance registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 17, 14:58 PST

Minimal Customer Impact

Resolved - We have fully investigated the Twilio Console permissions issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Feb 17, 15:10 PST

Investigating - Our monitoring systems have detected a potential issue with users unable to access the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 17, 14:22 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Feb 17, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 11:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 17 February 2026 at 11:00 PST until 17 February 2026 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 17, 01:01 PST

SMS Delivery Delays To Guam

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Guam. This incident has been resolved.
Feb 17, 13:12 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 11:06 PST

Update - We are experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 17, 07:33 PST

Update - We continue experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 17, 03:31 PST

Update - We continue experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 01:42 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Guam. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 17, 00:54 PST

On Call Engineers are Investigating an issue

Resolved - We have fully investigated the Flex Insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 17, 11:53 PST

Investigating - Our monitoring systems have detected a potential issue related to Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 17, 11:29 PST

SMS Delivery Delays and Failures to and from Bouygues Telecom in France Via a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. This incident has been resolved.
Feb 17, 09:15 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to and from Bouygues Telecom in France vi a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 07:15 PST

Update - We continue experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 05:42 PST

Investigating - We are experiencing SMS delivery delays and failures in France when sending messages to Bouygues Telecom via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 17, 04:52 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Feb 17, 04:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:01 PST

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 16 February 2026 at 22:00 PST until 17 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 16, 14:54 PST

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:00 PST

Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 17 February 2026 at 03:00 PST until 17 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States long codes and short codes.
Feb 13, 14:50 PST

Feb 16, 2026

SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia

Resolved - We are no longer experiencing SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers. This incident has been resolved.
Feb 16, 23:01 PST

Update - We are no longer experiencing SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers. This incident has been resolved.
Feb 16, 23:00 PST

Update - We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia.

To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete.

We will provide another update in 24 hours or as soon as more information becomes available.
Feb 15, 23:01 PST

Monitoring - We are seeing recovery across our SMS and MMS delivery reports (DLR) metrics, including our SMS and MMS traffic from network subscribers to a subset of Twilio phone numbers in Australia.

To confirm the issue is fully resolved, Twilio will continue to have extended monitoring and run verification tests through this week into early next week. We’ll provide a final confirmation once those checks are complete.

We will provide another update in 24 hours or as soon as more information becomes available.
Feb 11, 23:02 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

The issue with the MMS delivery from and to Twilio specifically to Telstra 505-01 network has been resolved now. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 11, 00:01 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue.

We are currently encountering problems with actual MMS delivery from and to Twilio specifically to Telstra 515-01 network only. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 8, 18:32 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 26, 01:34 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 25, 01:31 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 24, 01:38 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 23, 00:29 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 21, 23:50 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 21, 23:41 PST

Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 21, 16:11 PST

Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 20, 12:48 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 17, 21:09 PST

Update - We continue to observe latency in MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However the actual MMS are being delivered on time.

For the MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 14, 20:17 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 9, 10:25 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 9, 02:22 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 8, 22:34 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 20:34 PST

Investigating - We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 19:21 PST

SMS Delivery Failures to Vodafone Network in Ghana

Resolved - We are no longer experiencing SMS delivery failures on Vodafone Network in Ghana. This incident has been resolved.
Feb 16, 23:00 PST

Monitoring - We are observing successful SMS delivery on Vodafone Network in Ghana. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 21:00 PST

Update - We continue to experience SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 16, 20:37 PST

Update - We continue to experience SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 16, 16:39 PST

Update - We are experiencing SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 14:38 PST

Update - We are experiencing SMS delivery failures on Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 13:36 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures when sending messages to Vodafone Network in Ghana. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 13:07 PST

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 13:30 PST

Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 16 February 2026 at 13:30 PST until 16 February 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 16, 00:01 PST

SMS Delivery Delays to Altice Network for a Subset of Short Codes, Long Codes and Toll-Free Numbers in United States of America.

Resolved - We are no longer experiencing SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. This incident has been resolved.
Feb 16, 20:23 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 18:23 PST

Update - We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
Feb 16, 16:53 PST

Update - We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
Feb 16, 14:52 PST

Update - We are experiencing SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Feb 16, 13:52 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altice network for a subset of Short Codes and Long codes in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 13:39 PST

SMS Delivery Delays and Failures to China Mobile Network in China

Resolved - We are no longer experiencing SMS delivery delays when sending messages to China Mobile Network in China. This incident has been resolved.
Feb 16, 19:45 PST

Investigating - We are experiencing SMS delivery delays and failures when sending messages to China Mobile Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 19:25 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Feb 16, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 13:01 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 16 February 2026 at 13:00 PST until 16 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Feb 13, 06:06 PST

MMS Delivery Failures on AT&T Network in the US via a subset of Long Codes

Resolved - We are no longer experiencing MMS delivery failures to US on AT&T Network via a subset of Long Codes. This incident has been resolved.
Feb 16, 13:32 PST

Monitoring - We are observing successful MMS delivery failures on AT&T Network in the US via a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 11:33 PST

Investigating - We are experiencing MMS delivery failures on AT&T Network in the US via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 10:03 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 11:00 PST

Scheduled - Our SMS carrier partner in Israel and Morocco is conducting a planned maintenance from 16 February 2026 at 11:00 PST until 16 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Israel and Morocco handsets.
Feb 13, 06:22 PST

Feb 15, 2026

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Feb 15, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 13:00 PST

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 February 2026 at 13:00 PST until 15 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Feb 13, 03:54 PST

SMS Delivery Delays and Failures to TeleTalk in Bangladesh

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to TeleTalk in Bangladesh. This incident has been resolved.
Feb 15, 14:23 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to TeleTalk in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 15, 12:31 PST

Update - We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 15, 04:31 PST

Update - We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 15, 01:00 PST

Update - We continue to experience SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 23:00 PST

Update - We are experiencing SMS delivery delays and failures to TeleTalk in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 14, 22:00 PST

Investigating - We are currently investigating this issue.
Feb 14, 21:58 PST

SMS Delivery Failures To 9Mobile Network In Nigeria

Resolved - We are no longer experiencing SMS delivery to 9Mobile Network In Nigeria. This incident has been resolved.
Feb 15, 12:26 PST

Investigating - We are no longer experiencing SMS delivery to 9Mobile Network In Nigeria. This incident has been resolved.
Feb 13, 13:23 PST

Monitoring - We are observing successful SMS delivery to 9Mobile Network In Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 11:28 PST

Update - We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 12, 19:17 PST

Update - We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 Hours or as soon as more information becomes available.
Feb 12, 10:57 PST

Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 12, 07:06 PST

Update - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 05:06 PST

Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 04:06 PST

Update - We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 Hours or as soon as more information becomes available.
Feb 11, 13:05 PST

Update - We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 Hours or as soon as more information becomes available.
Feb 11, 05:04 PST

Update - We are still experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 Hours or as soon as more information becomes available.
Feb 11, 01:04 PST

Update - We are experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 Hours or as soon as more information becomes available.
Feb 10, 23:04 PST

Investigating - We are experiencing SMS Delivery Failures To 9Mobile Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
Feb 10, 22:08 PST

United States Account Security Carrier Partner Maintenance - T-Mobile US

Completed - The scheduled maintenance has been completed.
Feb 15, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 PST

Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 14 February 2026 at 23:00 PST until 15 February 2026 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.

Impacted Product: Lookup SIM Swap
Feb 13, 15:14 PST

SMS Delivery Failures to Multiple Networks in Mexico

Resolved - We are no longer experiencing SMS delivery failures to Multiple Networks in Mexico. This incident has been resolved.
Feb 15, 03:31 PST

Monitoring - We are observing successful SMS delivery to Multiple Networks in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 15, 02:11 PST

Update - We are experiencing SMS delivery failures to Multiple Networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 15, 01:10 PST

Investigating - We are experiencing SMS delivery failures to Multiple Networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 15, 00:10 PST

Feb 14, 2026

SMS Delivery Delays to COOP Network in Italy via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery failures to COOP Network in Italy via Subset of Shortcodes. This incident has been resolved.
Feb 14, 08:46 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to COOP Network in Italy via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 06:46 PST

Update - We are continue to experience SMS delivery delays when sending to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 14, 03:25 PST

Update - We are continuing to experience SMS delivery delays when sending to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 13, 23:32 PST

Update - We are continuing to experience SMS delivery delays when sending to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 21:35 PST

Investigating - We are experiencing SMS Delivery Delays when sending messages to COOP Network in Italy via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 20:36 PST

SMS Delivery Delays and Failures to Vodafone Omnitel in Italy

Resolved - We are no longer experiencing SMS delivery failures to Vodafone Omnitel in Italy.. This incident has been resolved.
Feb 14, 08:45 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Omnitel in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 06:41 PST

Update - We continue to experience SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 14, 04:24 PST

Update - We continue to experience SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 03:22 PST

Update - We continue to experience SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 02:34 PST

Investigating - We are experiencing SMS Delivery Delays and Failures when sending messages to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 14, 01:38 PST

SMS Delivery Delays and Failures to Vodafone Omnitel in Italy

Resolved - We are no longer experiencing SMS delivery delays and failures to Vodafone Omnitel in Italy. This incident has been resolved.
Feb 14, 01:09 PST

Update - We are observing recovery in SMS delivery delays and failures when sending to Vodafone Omnitel in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 23:08 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending to Vodafone Omnitel in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 21:10 PST

Update - We are continuing to experience SMS delivery delays and failures when sending to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 19:14 PST

Investigating - We are experiencing SMS delivery delays and failures to Vodafone Omnitel in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 18:14 PST

SMS Delivery Delay to Claro Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
Feb 14, 00:29 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 22:20 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 21:23 PST

Feb 13, 2026

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Feb 13, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 15:00 PST

Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 13 February 2026 at 15:00 PST until 13 February 2026 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Feb 4, 23:55 PST

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

Resolved - We are no longer experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. This incident has been resolved.
Feb 13, 20:39 PST

Update - We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 18:50 PST

Update - We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
Feb 13, 16:50 PST

Monitoring - We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
Feb 13, 14:52 PST

Investigating - We are still experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 13:53 PST

Monitoring - We are observing successful SMS delivery to Smartfren Telecom in Indonesia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 11:55 PST

Investigating - We are experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 11:03 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 13, 19:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 19:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 February 2026 at 19:00 PST until 13 February 2026 at 19:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 13, 15:01 PST

SMS Delivery Failures From a Subset of Twilio Long Codes to AT&T in US and Canada

Resolved - We are no longer experiencing SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. This incident has been resolved.
Feb 13, 16:09 PST

Update - We are observing successful SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. The issue is still identified for small subset of numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 12, 18:02 PST

Identified - We are observing successful SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. The issue is still identified for small subset of numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 12, 16:22 PST

Monitoring - We are observing successful SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 14:11 PST

Update - We continue experiencing SMS Delivery Failures from a subset of Twilio Long Codes to AT&T in US and Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 11, 16:03 PST

Investigating - We are experiencing SMS Delivery Failures from a subset of Twilio Long Codes to AT&T in US and Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
Feb 11, 14:41 PST

SMS Delivery Delays to Telenor Network in Pakistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.
Feb 13, 12:27 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 11:10 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 10:16 PST

AccSec Canada API Errors

Resolved - The issue affecting AccSec - Canada API has been resolved, and the service is functioning normally at this time.
Feb 13, 10:39 PST

Update - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 10:01 PST

Update - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 09:10 PST

Monitoring - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Feb 13, 08:45 PST

Update - We are investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 07:46 PST

Investigating - Our monitoring systems have detected a potential issue with Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 13, 07:21 PST

Call Failures From a Subset of Twilio's Phone Numbers to Dishwireless in US

Resolved - The issue affecting call failures from a subset of Twilio's phone numbers to Dishwireless in US has been resolved, and the service is functioning normally at this time.
Feb 13, 10:20 PST

Monitoring - We have started seeing recovery in call failures from a subset of Twilio's phone numbers to Dishwireless in US. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 08:30 PST

Identified - The issue causing call failures from a subset of Twilio's phone numbers to Dishwireless in US has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 07:41 PST

Update - We continue to experience call failures from a subset of Twilio's phone numbers to Dishwireless in US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 13, 01:16 PST

Update - We continue to experience call failures from a subset of Twilio's phone numbers to Dishwireless in US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 12, 21:26 PST

Update - We continue to experience call failures from a subset of Twilio's phone numbers to Dishwireless in US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 19:16 PST

Investigating - We are experiencing call failures from a subset of Twilio's phone numbers to Dishwireless in US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 18:16 PST

Automated Alert: No Customer Impact

Resolved - We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 13, 09:23 PST

Investigating - We are observing call failures from Twilio phone numbers to Emergency Numbers in US. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 13, 09:16 PST

SMS Delivery Delays to Telcel Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays to Telcel Network in Mexico. This incident has been resolved.
Feb 13, 03:53 PST

Monitoring - We are observing recovery in SMS delivery delays to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 01:59 PST

Update - We are still experiencing SMS delivery delays to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 13, 00:09 PST

Investigating - We are experiencing SMS delivery delays to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 23:16 PST

United States Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 13, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 PST

Scheduled - Our service partner is conducting a planned maintenance from 12 February 2026 at 19:00 PST until 13 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Verizon Wireless United States, T-Mobile United States, AT&T Mobility United States, Sprint United States.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Feb 6, 13:48 PST

Feb 12, 2026

Intermittently Flex Agents are Unable to Accept Inbound Voice Calls in Flex

Resolved - Flex agents are able to operate normally, and there are no indications of service disruption or degradation.
Feb 12, 21:08 PST

Update - We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 12, 19:37 PST

Update - We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 8 hour or as soon as more information becomes available.
Feb 12, 11:36 PST

Update - We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
Feb 12, 07:42 PST

Update - We are continuing to investigate this issue.
Feb 12, 05:47 PST

Update - We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Feb 12, 05:42 PST

Investigating - We are investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 04:42 PST

Canada Account Security Service Partner Maintenance

Completed - Scheduled maintenance has been canceled.
Feb 12, 14:57 PST

Scheduled - Our service partner is conducting a planned maintenance from 12 February 2026 at 21:00 PST until 13 February 2026 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Lookup Line Type Intelligence [Twilio API]
Feb 9, 21:32 PST

OTA API Conversations Not Working

Resolved - The issue affecting degraded performance on Twilio Help Center has been resolved, and the service is functioning normally at this time.
Feb 12, 13:31 PST

Monitoring - We have seeing recovery for the degraded performance on Twilio Help Center. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Feb 12, 13:15 PST

Identified - The issue affecting degraded performance on our account portal where the Twilio Help Center is non-responsive preventing AI chat conversations and submitting support tickets has been identified and our engineering team is implementing a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Feb 12, 13:06 PST

Update - We are currently seeing improved performance on our account portal as Twilio Help Center is responsive allowing AI chat conversations and submitting support tickets. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Feb 12, 13:00 PST

Update - We are currently seeing degraded performance on our account portal where the Twilio Help Center is non-responsive preventing AI chat conversations and submitting support tickets. Our engineering team is looking into the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Feb 12, 12:54 PST

Investigating - Our monitoring systems have detected a potential issue with Help Center which prevents AI help support chat or submitting support tickets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 12, 12:39 PST

SMS Delivery Delays to Safaricom Network in Kenya

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Safaricom Network In Kenya. This incident has been resolved.
Feb 12, 13:23 PST

Monitoring - We are observing recovery in SMS Delivery Failures To Safaricom Network In Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 11:11 PST

Investigating - We are experiencing SMS Delivery Failures To Safaricom Network In Kenya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
Feb 12, 10:11 PST

SMS Delivery Failures to Nuevatel Network in Bolivia

Resolved - We are no longer experiencing SMS delivery failures to Nuevatel Network in Bolivia. This incident has been resolved.
Feb 12, 11:26 PST

Monitoring - We are observing recovery in SMS delivery when sending messages to Nuevatel Network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 09:26 PST

Update - We continue experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Feb 12, 07:26 PST

Investigating - We continue experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 06:25 PST

Update - We continue experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 03:42 PST

Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 02:41 PST

Update - We are observing recovery in SMS delivery when sending messages to Nuevatel Network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 00:40 PST

Update - We continue experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 11, 16:42 PST

Update - We continue experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 14:56 PST

Investigating - We are experiencing SMS Delivery Failures to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
Feb 11, 13:56 PST

Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved - Our engineers have monitored the fix and confirmed the issue with Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia has been resolved. All services are now operating normally at this time.
Feb 12, 11:15 PST

Monitoring - Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 09:15 PST

Update - We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hour or as soon as more information becomes available.
Feb 12, 07:20 PST

Investigating - We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 12, 06:20 PST

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Feb 12, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 PST

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 12 February 2026 at 07:00 PST until 12 February 2026 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
Jan 30, 05:33 PST

AccSec SNA API High Latency for US Verizon

Resolved - The issue affecting intermittent SNA API high latency for US Verizon has been resolved, and the service is functioning normally at this time.
Feb 12, 02:37 PST

Monitoring - We have started seeing recovery for intermittent SNA API high latency for US Verizon. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 12, 00:37 PST

Update - Our engineering team is continuing to investigate an issue causing intermittent SNA API high latency for US Verizon. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 22:37 PST

Update - We are continuing to investigate this issue.
Feb 11, 21:43 PST

Investigating - Our engineering team is investigating an issue causing intermittent SNA API high latency for US Verizon. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 11, 21:42 PST

Madagascar SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 12, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:01 PST

Scheduled - Our SMS carrier partner in Madagascar is conducting an emergency maintenance from 12 February 2026 at 00:00 PST until 12 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Telma Mobile Madagascar handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 11, 01:09 PST

SMS Delivery Delays to Tune Talk Network in Malaysia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Tune Talk Network in Malaysia. This incident has been resolved.
Feb 12, 01:56 PST

Monitoring - We are observing recovery in SMS delivery when sending messages to the Tune Talk Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 23:58 PST

Update - We are continuing to experience SMS delivery delays when sending messages to the Tune Talk Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 11, 23:54 PST

Update - We are continuing to experience SMS delivery delays when sending messages to the Tune Talk Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 21:56 PST

Investigating - We are experiencing SMS delivery delays when sending messages to the Tune Talk Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 11, 21:03 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST

Scheduled - Twilio is conducting a planned maintenance from 11 February 2026 at 20:00 PST until 12 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Jan 9, 11:28 PST

Feb 11, 2026

AccSec SNA Failure Increase for US AT&T

Resolved - The issue affecting intermittent SNA failure for US AT&T has been resolved, and the service is functioning normally at this time.
Feb 11, 23:09 PST

Monitoring - We have started seeing recovery for intermittent SNA failure for US AT&T. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 21:55 PST

Investigating - Our engineering team is continuing to investigate an issue causing an intermittent SNA failure increase for US AT&T. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 21:08 PST

Identified - Our engineering team is investigating an issue causing an intermittent SNA failure increase for US AT&T. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 11, 20:09 PST

Investigating - Our monitoring systems have detected a potential issue with an intermittent SNA failure increase for US AT&T - Identities has been identified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 11, 19:59 PST

Voice Calls Audio Quality Degradation From Networks Subscribers to Subset of Twilio Colombia Landline Phone Numbers

Resolved - Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. This issue is now resolved.
Feb 11, 16:09 PST

Update - We are continuing investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 12:21 PST

Identified - We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 11, 07:10 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Feb 11, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 13:01 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 11 February 2026 at 13:00 PST until 11 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Feb 10, 06:10 PST

SMS Delivery Delays to DigiTel C.A. Network in Venezuela (Bolivarian Republic)

Resolved - We are no longer seeing SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela (Bolivarian Republic). This incident is now resolved.
Feb 11, 14:56 PST

Monitoring - We are seeing improvements in SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers monitoring this issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Feb 11, 13:08 PST

Update - We are continuing experiencing SMS delivery delays when sending messages to to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 11:05 PST

Investigating - We are experiencing SMS delivery delays when sending messages to to DigiTel C.A. Network in Venezuela (Bolivarian Republic). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 11, 08:00 PST

Sync Core Data Orchestratration Latency Spike

Resolved - We are no longer seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. This issue is now resolved.
Feb 11, 14:38 PST

Update - We are seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. Our engineers are currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 13:00 PST

Investigating - We are seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. Our engineers are currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 12:57 PST

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 11, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:43 PST

Scheduled - Our service partner is conducting an emergency maintenance from 11 February 2026 at 10:00 PST until 11 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 11, 12:40 PST

SMS Delivery Delays and Failures to Multiple Networks in Chile via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Chile via Subset of Longcodes. This incident has been resolved.
Feb 11, 11:21 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Chile via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 08:41 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Multiple Networks in Chile via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 07:40 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Chile via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 11, 06:54 PST

Conversations API failures in us1

Resolved - During the timeframe from 23:15 UTC to 23:38 UTC on 2/11, 1% of Conversations API requests were unable to be processed. This included, but was not limited to, the creation of new Conversations, sending Messages, and adding Participants to Conversations.
Feb 11, 09:30 PST

AccSec SNA Missing Redirects for Netherlands Vodafone

Resolved - We are no longer experiencing AccSec SNA Missing Redirects for Netherlands Vodafone. This incident has been resolved.
Feb 11, 06:33 PST

Monitoring - We are observing successful AccSec SNA Missing Redirects for Netherlands Vodafone. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 11, 05:21 PST

Update - We are still experiencing issues with AccSec SNA Missing Redirects for Netherlands Vodafone. Our engineering team has been alerted and is actively investigating. We expect to provide an update in 4 hours or as soon as more information becomes available.
Feb 11, 01:22 PST

Update - Our monitoring systems have detected a potential issue with AccSec SNA Missing Redirects for Netherlands Vodafone. Our engineering team has been alerted and is actively investigating. We expect to provide an update in 2 hours or as soon as more information becomes available.
Feb 10, 23:21 PST

Investigating - Our monitoring systems have detected a potential issue with AccSec SNA Missing Redirects for Netherlands Vodafone. Our engineering team has been alerted and is actively investigating. We expect to provide an update in 1 hour or as soon as more information becomes available.
Feb 10, 22:23 PST

Update - We are still experiencing issues with AccSec SNA Missing Redirects for Netherlands Vodafone. Our engineering team has been alerted and is actively investigating. We expect to provide an update in 8 hours or as soon as more information becomes available.
Feb 10, 14:14 PST

Update - We are still experiencing issues with AccSec SNA Missing Redirects for Netherlands Vodafone. Our engineering team has been alerted and is actively investigating. We expect to provide an update in 2 hours or as soon as more information becomes available.
Feb 10, 08:13 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 11, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 23:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 10 February 2026 at 23:00 PST until 11 February 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 10, 17:20 PST

SMS Delivery Delays From and to a Subset of Twilio Long Codes & Short Codes to Multiple Networks in US and Canada

Resolved - We are no longer experiencing SMS delivery delays when sending messages to a Subset of Twilio Long Codes & Short Codes to Multiple Networks in US and Canada. This incident has been resolved.
Feb 11, 01:56 PST

Update - We are observing recovery in SMS Delivery Delays From and to a Subset of Twilio Long Codes & Short Codes to Multiple Networks in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 23:56 PST

Monitoring - We are observing recovery in SMS Delivery Delays From and to a Subset of Twilio Long Codes & Short Codes to Multiple Networks in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 18:01 PST

Investigating - We are experiencing SMS Delivery Delays From and to a Subset of Twilio Long Codes & Short Codes to Multiple Networks in US and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 10, 17:52 PST

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Feb 11, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 PST

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 21:00 PST until 11 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
Feb 8, 19:30 PST

Feb 10, 2026

Flex Request Forwarder Observed 500s from WDS Post Flight

Resolved - During the 2-minute (1:18 UTC - 1:20 UTC) window, customers were not able to Query Flex Insights Reporting data for their reporting purposes.
Feb 10, 23:30 PST

SMS Delivery Delays and Failures to Orange Network in Cameroon

Resolved - We are no longer experiencing SMS Delivery Delays to Orange Network in Cameroon. This incident has been resolved.
Feb 10, 18:30 PST

Monitoring - We are observing successful SMS Delivery to Orange Network in Cameroon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 16:46 PST

Update - We are still experiencing SMS Delivery Delays and Failures to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 10, 14:41 PST

Update - We are still experiencing SMS Delivery Delays and Failures to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 12:55 PST

Investigating - We are experiencing SMS Delivery Delays to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 10, 12:04 PST

Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved - Our engineers have monitored the fix and confirmed the issue with degraded audio quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia has been resolved. All services are now operating normally at this time.
Feb 10, 17:24 PST

Monitoring - We have started seeing recovery in degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 15:40 PST

Update - We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 10, 12:00 PST

Update - We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hour or as soon as more information becomes available.
Feb 10, 10:01 PST

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Feb 10, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 13:00 PST

Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 10 February 2026 at 13:00 PST until 10 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 10, 06:09 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Feb 10, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 12:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 10 February 2026 at 12:00 PST until 10 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 9, 14:38 PST

Qatar SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Feb 10, 15:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 15:30 PST

Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 10 February 2026 at 15:30 PST until 10 February 2026 at 15:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Jan 15, 06:26 PST

Audit Events From Twiml-Application-Service Lost in au1/ie1

Resolved - Small number of audit events lost in au1/ie1. The issue has now been resolved.
Feb 10, 13:16 PST

Philippines Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 11:00 PST

Scheduled - Our Voice carrier partner in the Philippines is conducting an emergency maintenance from 10 February 2026 at 11:00 PST until 10 February 2026 at 12:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from subset of Twilio Philippines toll free, mobile and landline phone numbers.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 9, 21:30 PST

Accsec Indonesia API issue

Resolved - The issue affecting our API in Indonesia has been resolved, and the service is functioning normally at this time.
Feb 10, 11:12 PST

Update - We are observing recovery in our API in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 10, 10:41 PST

Monitoring - We are observing recovery in our API in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 08:41 PST

Investigating - We are still investigating intermittent errors with API in Indonesia. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 10, 06:22 PST

Update - We are still investigating intermittent errors with API in Indonesia. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 10, 04:17 PST

Update - We are still investigating intermittent errors with API in Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 10, 02:17 PST

Update - We are investigating intermittent errors with API in Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 10, 01:19 PST

Identified - We are investigating intermittent errors with API in Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 10, 01:17 PST

US MMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Feb 10, 04:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:01 PST

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 02:00 PST until 10 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to small US carriers handsets.
Feb 6, 06:07 PST

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Feb 10, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 02:00 PST

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 02:00 PST until 10 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes, long codes, short codes and toll free numbers.
Jan 29, 14:43 PST

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 10, 02:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 20:45 PST

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 09 February 2026 at 20:45 PST until 10 February 2026 at 02:45 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Feb 5, 23:07 PST

Feb 9, 2026

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Feb 9, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 14:59 PST

Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 09 February 2026 at 14:59 PST until 09 February 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Feb 2, 07:58 PST

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Feb 9, 22:40 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 06:00 PST

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 February 2026 at 06:00 PST until 09 February 2026 at 22:40 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth
Feb 3, 02:56 PST

SMS Delivery Report Delays When Sending to Telstra Network in Australia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to sending messages to Telstra Network in Australia. This incident has been resolved.
Feb 9, 22:02 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telstra Network in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 9, 20:02 PST

Update - We are experiencing delays in receiving message delivery reports when sending to Telstra Network in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 9, 18:29 PST

Update - We are experiencing delays in receiving message delivery reports when sending to Telstra Network in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Feb 9, 18:28 PST

Update - We are experiencing delays in receiving message delivery reports when sending to Telstra Network in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 9, 17:28 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays from Twilio to Telstra Network in Australia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 9, 17:23 PST

Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved - Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally is operating normally at this time. This incident is resolved.
Feb 9, 17:22 PST

Update - We are continuing to investigate an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 9, 13:22 PST

Update - We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 9, 12:23 PST

Investigating - Our monitoring systems have detected a potential issue with degraded audio quality for Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 9, 12:15 PST

Call Failures to a Subset of Twilio's Singapore Numbers

Resolved - The issue affecting call failures to a subset of Twilio's Singapore numbers has been resolved, and the service is functioning normally at this time.
Feb 9, 02:38 PST

Monitoring - We have started seeing recovery on call failures to a subset of Twilio's Singapore numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 9, 00:47 PST

Investigating - We are observing a subset of call failures to a Twilio's Singapore Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 8, 23:52 PST

Call Failures to Subset of Twilio Numbers in Denmark

Resolved - The issue affecting call failures from a subset of Twilio numbers in Denmark has been resolved, and the service is functioning normally at this time.
Feb 9, 02:33 PST

Monitoring - We have started seeing recovery on calls to a subset of Twilio numbers in Denmark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 9, 00:44 PST

Update - We are continuing to observe call failures to a subset of Twilio numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.
Feb 8, 18:50 PST

Update - We are continuing to observe call failures from a subset of Twilio numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.
Feb 8, 14:50 PST

Update - We continue observing a subset of call failures from a subset of Twilio numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Feb 8, 12:58 PST

Investigating - We are observing a subset of call failures from a subset of Twilio numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 8, 11:55 PST

Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL

Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 PST

Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 09 February 2026 at 00:00 PST until 09 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Feb 5, 06:38 PST

Feb 8, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Feb 8, 20:55 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 13:50 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 February 2026 at 13:50 PST until 08 February 2026 at 20:55 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Feb 7, 07:29 PST

SMS Delivery Delays & Failures to Multiple networks in Yemen (421-01, 421-02, 421-04).

Resolved - We are no longer experiencing SMS Delivery Delays & Failures to Multiple networks in Yemen (421-01, 421-02, 421-04). This incident has been resolved.
Feb 8, 20:26 PST

Update - We are observing recovery in SMS Delivery Delays & Failures to Multiple networks in Yemen (421-01, 421-02, 421-04). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Feb 8, 18:33 PST

Monitoring - We are observing recovery in SMS Delivery Delays & Failures to Multiple networks in Yemen (421-01, 421-02, 421-04). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Feb 8, 16:33 PST

Update - We continue experiencing SMS Delivery Delays & Failures to Multiple networks in Yemen (421-01, 421-02, 421-04). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
Feb 8, 14:50 PST

Investigating - We are experiencing SMS Delivery Delays & Failures to Multiple networks in Yemen (421-01, 421-02, 421-04). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours, or as soon as more information becomes available.
Feb 8, 13:49 PST

SMS Delivery Delays to Zantel in Tanzania, United Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zantel in Tanzania, United Republic. This incident has been resolved.
Feb 8, 19:52 PST

Update - We continue observing recovery in SMS delivery delays when sending messages to Zantel in Tanzania, United Republic We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Feb 8, 13:55 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zantel in Tanzania, United Republic We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour, or as soon as more information becomes available.
Feb 8, 12:55 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Zantel in Tanzania, United Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 8, 12:04 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Zantel in Tanzania, United Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 8, 09:10 PST

Update - We are experiencing SMS delivery delays when sending messages to Zantel in Tanzania, United Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 8, 08:12 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays in Tanzania. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 8, 08:09 PST

SMS Delivery Delays from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt

Resolved - We are no longer experiencing SMS Delivery Delays from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. This incident has been resolved.
Feb 8, 17:41 PST

Monitoring - We are observing recovery in SMS Delivery Delays from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 8, 15:53 PST

Update - We continue to experience SMS delivery delays when sending messages from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 7, 19:52 PST

Update - We continue to experience SMS delivery delays when sending messages from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Feb 7, 03:53 PST

Update - We continue to experience SMS delivery delays when sending messages from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 6, 20:01 PST

Update - We continue to experience SMS delivery delays when sending messages from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 6, 16:02 PST

Update - We continue to experience SMS delivery delays when sending messages from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 6, 14:14 PST

Investigating - We are experiencing SMS delivery delays when sending messages from Pre-Registered Twilio Alphanumeric To Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 6, 13:28 PST

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Feb 8, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 13:00 PST

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 08 February 2026 at 13:00 PST until 08 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Feb 5, 06:29 PST

Inbound Call Failures to a Subset of Twilio Numbers in Spain

Resolved - The issue affecting inbound call failures to a subset of Twilio numbers in Spain. has been resolved, and the service is functioning normally at this time.
Feb 8, 13:56 PST

Monitoring - We have started seeing recovery for Inbound Call Failures to a Subset of Twilio Numbers in Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour, or as soon as more information becomes available.
Feb 8, 12:56 PST

Investigating - We are observing call failures to a subset of Twilio numbers in Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 8, 11:56 PST

Retroactive Notice: Status Page Unavailable

Resolved - Twilio Status Page was degraded for 2 hours and 40 minutes between 09:10 and 11:50 Pacific Time on 02/08/2026. During this time, we were unable to publish new incident communications or provide updates to active incidents. The issue has now been resolved.
Feb 8, 11:57 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Feb 8, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 PST

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 07 February 2026 at 22:00 PST until 08 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Feb 6, 20:26 PST

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Feb 8, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 13:30 PST

Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 07 February 2026 at 13:30 PST until 08 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match
Feb 6, 07:54 PST

Feb 7, 2026

SMS Delivery Delays to United Wireless in United States of America via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to United Wireless in United States of America via subset of longcodes. This incident has been resolved.
Feb 7, 20:03 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to United Wireless in United States of America via subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 7, 18:10 PST

Update - We continue experiencing SMS delivery delays when sending messages to United Wireless in United States of America via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 7, 14:07 PST

Update - We continue experiencing SMS delivery delays when sending messages to United Wireless in United States of America via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 7, 12:07 PST

Investigating - We are experiencing SMS delivery delays when sending messages to United Wireless in United States of America via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 7, 11:07 PST

SMS Delivery Delays to United States Cellular Corp In United States of America via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to United States Cellular Corp in United States of America via Subset of Shortcodes. This incident has been resolved.
Feb 7, 08:42 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to United States Cellular Corp in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 7, 06:43 PST

Update - We continue to experience SMS delivery delays to United States Cellular Corp in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 7, 05:21 PST

Update - We are continue to experience SMS delivery delays to United States Cellular Corp in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 7, 01:16 PST

Update - We are continuing to experience SMS delivery delays to United States Cellular Corp in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 6, 23:21 PST

Investigating - We are experiencing SMS delivery delays to United States Cellular Corp in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 6, 22:31 PST

SMS Delivery Delays & Failure to T-Mobile Network in United States of America via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays & failures when sending messages to T-Mobile Network in United States of America via Subset of Shortcodes. This incident has been resolved.
Feb 7, 08:40 PST

Monitoring - We are observing recovery in SMS delivery delays & failures when sending messages to T-Mobile Network in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 7, 06:39 PST

Update - We are continuing to experience SMS delivery delays & failure to T-Mobile Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 7, 03:32 PST

Update - We are continuing to experience SMS delivery delays & failure to T-Mobile Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 6, 23:38 PST

Update - We are continuing to experience SMS delivery delays & failure to T-Mobile Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 6, 21:45 PST

Investigating - We are experiencing SMS Delivery Delays & Failure to T-Mobile Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 6, 20:45 PST

Planned Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Feb 7, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 01:00 PST

Scheduled - The Flex Insights Historical Reporting Team is conducting planned maintenance on Saturday, February 7th, 2026, at 01:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Flex Insights Historical Dashboards will be unavailable.
Feb 3, 00:34 PST

SMS Delivery Delays to Jazz Network in Pakistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jazz network in Pakistan. This incident has been resolved.
Feb 7, 02:43 PST

Update - We continue to observe recovery in SMS delivery delays to Jazz network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 7, 00:49 PST

Monitoring - We are observing recovery in SMS delivery delays to Jazz network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 6, 22:57 PST

Update - We are continuing to experience SMS delivery delays to Jazz network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 6, 22:27 PST

Investigating - We are experiencing SMS delivery delays to Jazz network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 6, 21:31 PST

Feb 6, 2026

Feb 5, 2026

Feb 4, 2026

Feb 3, 2026

Related

Scheduled Maintenance

Japan SMS Carrier Maintenance - KDDI Feb 18, 2026 11:00-12:00 PST

Russia SMS Carrier Maintenance - MegaFon Feb 18, 2026 12:00-16:00 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 18, 2026 20:00 - Feb 19, 2026 00:00 PST

Spain SMS Carrier Partner Maintenance Feb 18, 2026 20:00-22:00 PST

Russia SMS Carrier Maintenance - Gazprom Telekom Feb 19, 2026 12:00-12:59 PST

Twilio Flex insights OpenSearch version upgrade - Maintenance Feb 19, 2026 21:30 - Feb 20, 2026 00:00 PST

Singapore SMS Carrier Maintenance - M1 Feb 24, 2026 10:00-13:00 PST

Singapore Voice Carrier Partner Maintenance Feb 25, 2026 09:00-13:00 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Feb 25, 2026 14:00-15:00 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

Twilio Studio - Maintenance Feb 26, 2026 20:00-23:00 PST

Twilio Messaging Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio Voice Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio Interconnect Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio Voice Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio Messaging Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio Interconnect Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio Messaging Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio Interconnect Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio Voice Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

United States and Canada Twilio SMS and MMS Maintenance Mar 4, 2026 20:00 - Mar 5, 2026 00:00 PST

Japan SMS Carrier Partner Maintenance Mar 10, 2026 06:00-13:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Mar 11, 2026 20:00 - Mar 12, 2026 00:00 PDT

Japan SMS Carrier Partner Maintenance Mar 16, 2026 06:00-13:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Mar 18, 2026 20:00 - Mar 19, 2026 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

Past Incidents

Japan SMS Carrier Maintenance - KDDI Feb `18`, `2026` `11:00`-`12:00` PST

Russia SMS Carrier Maintenance - MegaFon Feb `18`, `2026` `12:00`-`16:00` PST

United States and Canada Twilio SMS and MMS Maintenance Feb `18`, `2026` `20:00` - Feb `19`, `2026` `00:00` PST

Spain SMS Carrier Partner Maintenance Feb `18`, `2026` `20:00`-`22:00` PST

Russia SMS Carrier Maintenance - Gazprom Telekom Feb `19`, `2026` `12:00`-`12:59` PST

Twilio Flex insights OpenSearch version upgrade - Maintenance Feb `19`, `2026` `21:30` - Feb `20`, `2026` `00:00` PST

Singapore SMS Carrier Maintenance - M1 Feb `24`, `2026` `10:00`-`13:00` PST

Singapore Voice Carrier Partner Maintenance Feb `25`, `2026` `09:00`-`13:00` PST

United Kingdom Account Security Carrier Partner Maintenance - Three Feb `25`, `2026` `14:00`-`15:00` PST

United States and Canada Twilio SMS and MMS Maintenance Feb `25`, `2026` `20:00` - Feb `26`, `2026` `00:00` PST

Twilio Studio - Maintenance Feb `26`, `2026` `20:00`-`23:00` PST

Twilio Messaging Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio Voice Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio Interconnect Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio Voice Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio Messaging Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio Interconnect Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio Messaging Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio Interconnect Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio Voice Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

United States and Canada Twilio SMS and MMS Maintenance Mar `4`, `2026` `20:00` - Mar `5`, `2026` `00:00` PST

Japan SMS Carrier Partner Maintenance Mar `10`, `2026` `06:00`-`13:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Mar `11`, `2026` `20:00` - Mar `12`, `2026` `00:00` PDT

Japan SMS Carrier Partner Maintenance Mar `16`, `2026` `06:00`-`13:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Mar `18`, `2026` `20:00` - Mar `19`, `2026` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Mar `25`, `2026` `20:00` - Mar `26`, `2026` `00:00` PDT