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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Receipt Delays from Twilio to Tigo Honduras

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 24, 2026 - 00:49 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 2026 - 23:44 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 2026 - 22:41 PDT

SMS Delivery Delays from Twilio to Mauritel Mauritania

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 23, 2026 - 23:38 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 2026 - 19:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 2026 - 17:26 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 2026 - 16:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 2026 - 16:12 PDT

Gather Speech-to-Text Failure

Update - We are continuing to investigate this issue related to Gather Speech-to-Text Failures. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 2026 - 23:28 PDT

Investigating - We are Investigating an issue related to Gather Speech-to-Text Failures. We will provide an update as soon as more information becomes available.
Jul 23, 2026 - 22:14 PDT

United States SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 2026 - 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 July 2026 at 23:00 PDT until 24 July 2026 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 23, 2026 23:00 - Jul 24, 2026 06:30 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 2026 - 20:30 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 23 July 2026 at 20:30 PDT until 24 July 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 23, 2026 20:30 - Jul 24, 2026 05:00 PDT

Voice Call Failures from Twilio Phone Numbers to Reliance Jio India

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 23, 2026 - 16:46 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 22, 2026 - 16:45 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 18, 2026 - 00:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 17, 2026 - 16:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 2026 - 12:33 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 2026 - 10:28 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 2026 - 09:26 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 2026 - 09:01 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 2026 - 08:54 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 2026 - 12:00 PDT

Scheduled - The Globe Telecom network in the Philippines is conducting a series of planned maintenances from 12 July 2026 at 12:00 PDT until 26 July 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Note, the maintenance will be carried out on each of the following dates and times:

12 July 2026 at 12:00 PDT until 12 July 2026 at 14:00 PDT

19 July 2026 at 12:00 PDT until 19 July 2026 at 14:00 PDT

26 July 2026 at 12:00 PDT until 26 July 2026 at 14:00 PDT
Jul 12, 2026 12:00 - Jul 26, 2026 14:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Degraded Performance

90 days ago

100.0 % uptime

Today

Intelligent Alerts Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Degraded Performance

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Degraded Performance

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

Mailsend: Comms API Operational

Logs Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Under Maintenance

SMS Short Code, North America Under Maintenance

MMS Short Code, North America Under Maintenance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Degraded Performance

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance for Flex Insights Historical Reporting Jul `25`, `2026` `01:00`-`04:00` PDT

The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, July 25th, 2026, at 1:00 AM Pacific Daylight Time. The maintenance window is expected to last up to 3 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
Posted on Jul 23, 2026 - 23:31 PDT

Multiple Destination SMS Carrier Partner Maintenance Jul `25`, `2026` `11:30`-`14:30` PDT

Our SMS carrier partner in India, Australia and the United Arab Emirates is conducting a planned maintenance from 25 July 2026 at 11:30 PDT until 25 July 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India, Australia and United Arab Emirates handsets.
Posted on Jul 21, 2026 - 23:09 PDT

Brazil SMS Carrier Maintenance - Vivo Jul `25`, `2026` `18:00` - Jul `26`, `2026` `05:00` PDT

The Vivo network in Brazil is conducting a planned maintenance from 25 July 2026 at 18:00 PDT until 26 July 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vivo Brazil handsets.
Posted on Jul 23, 2026 - 22:15 PDT

United States SMS Carrier Maintenance - AT&T Jul `26`, `2026` `00:00`-`04:00` PDT

The AT&T network in the United States is conducting a planned maintenance from 26 July 2026 at 00:00 PDT until 26 July 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 21, 2026 - 07:48 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Jul `26`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 26 July 2026 at 12:00 PDT until 26 July 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Jul 17, 2026 - 05:26 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul `26`, `2026` `22:00` - Jul `27`, `2026` `06:00` PDT

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 26 July 2026 at 22:00 PDT until 27 July 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via subset of United States and Canada long codes.
Posted on Jul 23, 2026 - 15:16 PDT

Canada SMS Carrier Maintenance - Bell Mobility Jul `27`, `2026` `00:00`-`03:00` PDT

The Bell Mobility network in Canada is conducting a planned maintenance from 27 July 2026 at 00:00 PDT until 27 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.
Posted on Jul 22, 2026 - 13:36 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `27`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 July 2026 at 13:00 PDT until 27 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:52 PDT

Singapore Voice Carrier Partner Maintenance Jul `27`, `2026` `13:00`-`14:00` PDT

Our Voice carrier partner in Singapore is conducting a planned maintenance from 27 July 2026 at 13:00 PDT until 27 July 2026 at 14:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore phone numbers.
Posted on Jul 22, 2026 - 01:05 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Jul `27`, `2026` `13:00`-`19:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 July 2026 at 13:00 PDT until 27 July 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Jul 10, 2026 - 23:59 PDT

United States SMS Carrier Maintenance - Verizon Jul `27`, `2026` `20:00` - Jul `29`, `2026` `03:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 27 July 2026 at 20:00 PDT until 29 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Jul 20, 2026 - 21:10 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul `27`, `2026` `22:00` - Jul `28`, `2026` `06:00` PDT

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 July 2026 at 22:00 PDT until 28 July 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Jul 23, 2026 - 15:40 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `28`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 28 July 2026 at 02:00 PDT until 28 July 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Jul 16, 2026 - 15:23 PDT

France SMS Carrier Partner Maintenance Jul `28`, `2026` `13:00`-`17:00` PDT

Our SMS carrier partner in France is conducting an emergency maintenance from 28 July 2026 at 13:00 PDT until 28 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via France long codes.
Posted on Jul 22, 2026 - 06:26 PDT

Czech Republic Voice Carrier Partner Maintenance Jul `28`, `2026` `14:00`-`20:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 28 July 2026 at 14:00 PDT until 28 July 2026 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Jul 03, 2026 - 08:17 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `28`, `2026` `20:00`-`22:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 28 July 2026 at 20:00 PDT until 28 July 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Jul 21, 2026 - 23:12 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `29`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 July 2026 at 13:00 PDT until 29 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:53 PDT

Czech Republic Voice Carrier Partner Maintenance Jul `29`, `2026` `14:00`-`20:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 29 July 2026 at 14:00 PDT until 29 July 2026 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Jul 03, 2026 - 08:19 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `29`, `2026` `20:00` - Jul `30`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 29 July 2026 at 20:00 PDT until 30 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jun 01, 2026 - 16:39 PDT

United States MMS Carrier Partner Maintenance Jul `29`, `2026` `21:00`-`23:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 29 July 2026 at 21:00 PDT until 29 July 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to AT&T United States handsets via subset of United States short codes.
Posted on Jul 14, 2026 - 15:40 PDT

New Zealand Voice Carrier Partner Maintenance Aug `5`, `2026` `03:00`-`05:00` PDT

Our Voice carrier partner in New Zealand is conducting a planned maintenance from 05 August 2026 at 03:00 PDT until 05 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Posted on Jul 23, 2026 - 01:11 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `5`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 05 August 2026 at 06:00 PDT until 05 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:01 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `5`, `2026` `20:00` - Aug `6`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 05 August 2026 at 20:00 PDT until 06 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:24 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `6`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 06 August 2026 at 06:00 PDT until 06 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:02 PDT

New Zealand Voice Carrier Partner Maintenance Aug `12`, `2026` `03:00`-`05:00` PDT

Our Voice carrier partner in New Zealand is conducting a planned maintenance from 12 August 2026 at 03:00 PDT until 12 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Posted on Jul 23, 2026 - 01:11 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `12`, `2026` `20:00` - Aug `13`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 12 August 2026 at 20:00 PDT until 13 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 20:19 PDT

Twilio Authentication Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:52 PDT

Twilio Messaging Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 04:38 PDT

Twilio Interconnect Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:46 PDT

Twilio Voice Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:28 PDT

Twilio Voice Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:33 PDT

Twilio Interconnect Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:48 PDT

Twilio Authentication Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:54 PDT

Twilio Messaging Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 04:42 PDT

France Account Security Carrier Partner Maintenance - Orange Aug `17`, `2026` `22:30` - Aug `18`, `2026` `02:30` PDT

Our carrier partner Orange France is conducting a planned maintenance from 17 August 2026 at 22:30 PDT until 18 August 2026 at 02:30 PDT. During the maintenance window, there could be intermittent API request failures for Orange France customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Jul 20, 2026 - 17:02 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `19`, `2026` `20:00` - Aug `20`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 19 August 2026 at 20:00 PDT until 20 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:25 PDT

Twilio Authentication Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:12 PDT

Twilio Messaging Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:41 PDT

Twilio Voice Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:35 PDT

Twilio Interconnect Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:07 PDT

Twilio Messaging Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:43 PDT

Twilio Interconnect Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:09 PDT

Twilio Voice Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:38 PDT

Twilio Authentication Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:15 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `25`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 25 August 2026 at 06:00 PDT until 25 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:03 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `26`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 26 August 2026 at 06:00 PDT until 26 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:07 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `26`, `2026` `20:00` - Aug `27`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 26 August 2026 at 20:00 PDT until 27 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:26 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jul 24, 2026

Unresolved incident: SMS Delivery Receipt Delays from Twilio to Tigo Honduras.

Jul 23, 2026

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Dish Network in the United States

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Dish network subscribers in the United States are operating normally.
Jul 23, 22:51 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Short Codes to Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 20:55 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 16:44 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 14:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 13:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 13:17 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 12:16 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 11:59 PDT

Gather Speech-to-Text Failure

Resolved - We are no longer experiencing issues with Gather Speech. This incident has been resolved.
Jul 23, 18:34 PDT

Monitoring - We have started seeing recovery for Gather Speech-to-Text Failures. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 17:23 PDT

Update - We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 4 hours as soon as more information becomes available.
Jul 23, 13:29 PDT

Update - We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 2 hours as soon as more information becomes available.
Jul 23, 11:37 PDT

Update - We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes available.
Jul 23, 10:08 PDT

Update - We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes available.
Jul 23, 09:00 PDT

Investigating - Our engineers have discovered a incident regarding related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes avalible.
Jul 23, 08:44 PDT

Twilio Messaging Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:01 PDT

Scheduled - Twilio will conduct planned maintenance on the Ireland network from 23 Jul 2026 at 16:00 PDT until 23 Jul 2026 at 18:00 PDT. During this window, overall service impact is expected to be minimal. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack and shift traffic to it. During this specific transition, there may be a brief traffic interruption of up to 90 seconds. Although redundancy will be temporarily reduced during the move, we are taking all necessary steps to minimize the impact window.
Jun 22, 08:03 PDT

Twilio Voice Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:00 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 23 July 2026 at 13:00 PDT until 23 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 17, 07:34 PDT

US RCS Regulation Inquiries Failing to Load

Resolved - We are no longer experiencing US RCS Regulation Inquiries Failing to Load. This incident has been resolved.
Jul 23, 16:57 PDT

Monitoring - We are observing US RCS registration initializations back online now. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 16:14 PDT

Investigating - We are experiencing US RCS Regulation Inquiries Failing to Load. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 15:54 PDT

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Romania Short Codes

Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Romania Short Codes is operating normally.
Jul 23, 15:13 PDT

Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Romania Short Codes and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 23, 14:22 PDT

Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Romania Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 10:16 PDT

Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Romania Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 08:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 22, 16:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 22, 00:05 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 21, 16:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 21, 12:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 10:03 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 09:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 08:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 07:48 PDT

Message Status Generation Failure

Resolved - This incident has been resolved.
Jul 23, 07:56 PDT

Monitoring - A fix has been implmented and we are moniroting the results.
Jul 23, 06:20 PDT

Identified - Starting at 4:55 AM PST a number of outbound message status events could not be generated. Engineering has identified the issue and is working on a fix.
Jul 23, 06:18 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 July 2026 at 21:00 PDT until 23 July 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 22, 18:59 PDT

France SMS Carrier Maintenance - Bouygues Telecom

Completed - The scheduled maintenance has been completed.
Jul 23, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 01:00 PDT

Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 23 July 2026 at 01:00 PDT until 23 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Jul 10, 03:35 PDT

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 01:48 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 00:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 00:32 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 22 July 2026 at 20:00 PDT until 23 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Jun 1, 16:39 PDT

Jul 22, 2026

SMS Delivery Delays from Twilio to Zain Jordan

Resolved - The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.
Jul 22, 23:41 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 22, 22:55 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 20:55 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 22, 18:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 16:34 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 15:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 13:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 12:38 PDT

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.
Jul 22, 23:37 PDT

Investigating - Our monitoring systems have detected a potential issue with Validity Period setting within Messaging Services not being applied. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jul 22, 19:29 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 July 2026 at 21:00 PDT until 22 July 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from Verizon United States handsets via subset of United States short codes.
Jul 20, 17:01 PDT

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:00 PDT

Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 22 July 2026 at 18:00 PDT until 22 July 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
Jul 9, 06:59 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:01 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 22 July 2026 at 20:00 PDT until 22 July 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 22, 13:30 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 July 2026 at 13:00 PDT until 22 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Jun 30, 11:52 PDT

Users unable to register their Authy Android app

Resolved - The issue where some users are unable to register their Authy Android app has been resolved and it is operating normally at this time.
Jul 22, 13:48 PDT

Investigating - We are investigating an issue where some users are unable to register their Authy Android app. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 12:42 PDT

Update - We are continuing to work on a fix for this issue.
Jul 22, 11:25 PDT

Identified - We are investigating an issue where some users are unable to register their Authy Android app
Jul 22, 11:16 PDT

Voice Connection Errors

Resolved - Voice connection errors has been resolved and it is operating normally at this time.
Jul 22, 13:39 PDT

Update - Our engineers have implemented a fix and are contiuning to monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 11:45 PDT

Update - We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 09:54 PDT

Monitoring - A fix has been implmented and we are monitoring the results.
Jul 22, 07:35 PDT

Identified - Our engineers have identified the issue and are working to deploy a fix.
Jul 22, 07:20 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Jul 22, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 22 July 2026 at 10:00 PDT until 22 July 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
Jul 21, 00:17 PDT

Client Connectivity Europe Region

Resolved - This incident has now been resolved.
Jul 22, 08:55 PDT

Monitoring - A fix has been implmented and we are monitoring the fix.
Jul 22, 07:25 PDT

Investigating - We are aware of intermittent failures affecting mobile client calls in our Europe region. Customers may experience difficulty establishing or maintaining calls through mobile clients. Our team is actively investigating the root cause and monitoring service recovery. We will provide another update as soon as more information becomes available.
Jul 22, 07:08 PDT

Sending RCS Message with Automatic SMS/MMS Fallback

Resolved - This incident has been resolved
Jul 22, 08:51 PDT

Monitoring - A fix has been implmented and we our now monitoring.
Jul 22, 07:30 PDT

Identified - The Twilio Programmable Messaging API is partially degraded starting from 04:56 PT. Customers sending an RCS message with automatic fallback to SMS/MMS may experience elevated levels of failures in message delivery. The root cause has been identified and oncall engineers are working on resolving the issue.
Jul 22, 07:17 PDT

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Jul 22, 07:16 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 07:11 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 07:10 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 05:25 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 05:00 PDT

SMS Delivery Delays and Failures from Twilio to MPT Myanmar

Resolved - We have observed a recovery in SMS delivery from Twilio to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 06:59 PDT

Monitoring - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 06:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 22, 01:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 21, 21:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 19:00 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 17:59 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 22, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 21 July 2026 at 19:00 PDT until 22 July 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 20, 14:05 PDT

Intermittent 5xx Errors on Programmable Messaging API

Resolved - The Twilio Programmable Messaging API was partially degraded for 1 minutes on Jul 22, 2026 between 06:34 PST and 06:35 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jul 22, 03:30 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jul 22, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 21 July 2026 at 22:00 PDT until 22 July 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Jul 16, 15:23 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 July 2026 at 08:00 PDT until 22 July 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Jul 14, 08:04 PDT

Jul 21, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 21, 23:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 July 2026 at 14:15 PDT until 21 July 2026 at 23:05 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Jul 20, 07:44 PDT

SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries in Europe is operating normally.
Jul 21, 22:01 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 20:21 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 19:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 19:16 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jul 21, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 21 July 2026 at 20:00 PDT until 21 July 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Jul 15, 17:18 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 21, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:02 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 July 2026 at 16:00 PDT until 21 July 2026 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 21, 08:08 PDT

Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026

Resolved - TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.
Jul 21, 18:22 PDT

Monitoring - TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 21, 18:00 PDT

Identified - Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 16:44 PDT

Investigating - Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jul 21, 16:14 PDT

Twilio Messaging Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:00 PDT

Scheduled - Twilio will conduct planned maintenance on the Ireland network from 21 Jul 2026 at 16:00 PDT until 21 Jul 2026 at 18:00 PDT. During this first window, no service impact is expected. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack. During this specific transition, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Jun 22, 07:52 PDT

Twilio Voice Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:01 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jul 21, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:02 PDT

Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 21 July 2026 at 13:00 PDT until 21 July 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 21, 06:10 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 21, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 July 2026 at 13:00 PDT until 21 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 17, 07:34 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:01 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 21 July 2026 at 13:00 PDT until 21 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jul 20, 02:26 PDT

SMS Delivery Failures from Twilio to Rakuten Japan

Resolved - The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
Jul 21, 16:43 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 14:37 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 21, 13:01 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 10:56 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 09:55 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 09:51 PDT

SMS Delivery Failures from Twilio to Access Malawi

Resolved - The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.
Jul 21, 16:11 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 21, 12:35 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 21, 08:34 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 06:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 21, 04:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 20, 20:27 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 20, 16:18 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 14:14 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 13:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 12:32 PDT

SMS Delivery Failures from a Subset of Twilio Short Codes to Altan Redes Mexico

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico is operating normally.
Jul 21, 14:06 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 20, 22:02 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 20, 13:58 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 20, 09:57 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 07:54 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 20, 04:37 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 20, 00:37 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 22:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 21:35 PDT

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Jul 21, 12:29 PDT

User Authentication Identity Gateway API High Latency for Verizon in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency for Verizon in the United States is operating normally.
Jul 21, 12:28 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 10:27 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 10:22 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 09:57 PDT

Vietnam SMS Carrier Maintenance - Vinaphone

Completed - The scheduled maintenance has been completed.
Jul 21, 11:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 PDT

Scheduled - The Vinaphone network in Vietnam is conducting an emergency maintenance from 21 July 2026 at 11:00 PDT until 21 July 2026 at 11:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone Vietnam handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 21, 05:59 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 21 July 2026 at 09:00 PDT until 21 July 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Jul 10, 13:37 PDT

Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

Resolved - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 07:47 PDT

Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 06:51 PDT

Monitoring - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 05:39 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 21, 04:18 PDT

Investigating - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 21, 03:12 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 July 2026 at 19:00 PDT until 21 July 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 17, 14:37 PDT

Canada SMS Carrier Maintenance - Bell Mobility

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 01:00 PDT

Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 21 July 2026 at 01:00 PDT until 21 July 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.
Jul 15, 17:05 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:01 PDT

Scheduled - Our service partner is conducting a planned maintenance from 20 July 2026 at 21:01 PDT until 21 July 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country:.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Jul 17, 14:30 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 PDT

Scheduled - Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Panama, Costa Rica, El Salvador, Nicaragua, the United States and the Dominican Republic is conducting an emergency maintenance from 20 July 2026 at 23:00 PDT until 21 July 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Honduras, Guatemala, Panama, Costa Rica, El Salvador, Nicaragua, United States and Dominican Republic handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 20, 22:33 PDT

SMS Delivery Delays from Twilio to Multiple Networks in Mexico

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Mexico is operating normally.
Jul 21, 00:33 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 23:59 PDT

Jul 20, 2026

Italy SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 22:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:00 PDT

Scheduled - Our SMS carrier partner in Italy is conducting a planned maintenance from 20 July 2026 at 22:00 PDT until 20 July 2026 at 22:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Italy handsets.
Jul 1, 06:06 PDT

Pakistan SMS Carrier Maintenance - Ufone

Completed - The scheduled maintenance has been completed.
Jul 20, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 12:00 PDT

Scheduled - The Ufone network in Pakistan is conducting an emergency maintenance from 20 July 2026 at 12:00 PDT until 20 July 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ufone Pakistan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 20, 07:54 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 16:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 July 2026 at 16:00 PDT until 20 July 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Jul 17, 13:11 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jul 20, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 20 July 2026 at 13:00 PDT until 20 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Jun 30, 11:52 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:01 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 20 July 2026 at 13:00 PDT until 20 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jul 16, 03:27 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Jul 20, 13:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 11:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 20 July 2026 at 11:00 PDT until 20 July 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 20, 02:26 PDT

SMS Delivery Delays and Failures from Twilio to Pelephone Israel

Resolved - The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.
Jul 20, 11:28 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 20, 01:20 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 19, 17:20 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 13:20 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 11:19 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 19, 07:16 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 18, 23:14 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 18, 19:13 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 17:05 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 16:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 18, 15:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 18, 11:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 09:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 08:05 PDT

Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Deutsche Telekom Germany

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Deutsche Telekom network subscribers in Germany are operating normally.
Jul 20, 10:27 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 08:21 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 20, 07:05 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 04:59 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 03:54 PDT

Investigating - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 03:50 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 03:47 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 03:37 PDT

Singapore Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 PDT

Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 20 July 2026 at 09:00 PDT until 20 July 2026 at 10:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Singapore phone numbers.
Jul 8, 09:07 PDT

Programmable Messaging API Returned 5xx

Resolved - The Twilio Programmable Messaging API was partially degraded for 1 minute on Jul 20th, 2026 between 08:39 PST and 08:40 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jul 20, 09:04 PDT

Monitoring - The Twilio Programmable Messaging API was partially degraded for 1 minute on Jul 20th, 2026 between 08:39 PST and 08:40 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jul 20, 09:03 PDT

Flex Ai Create Notes Are Failing Due to High Private Ai Latencies

Resolved - Flex Ai create notes has been resolved and is operating normally at this time.
Jul 20, 08:50 PDT

Monitoring - Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 20, 08:29 PDT

Investigating - Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 20, 08:22 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 20, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 July 2026 at 19:00 PDT until 20 July 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 17, 13:09 PDT

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Resolved - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 20, 02:02 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 23:59 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 19, 18:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 19, 17:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 13:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 11:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 10:35 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 19, 10:15 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 06:11 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 04:06 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 03:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 02:56 PDT

Jul 19, 2026

SMS Delivery Failures from Twilio to Vodafone Australia

Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Australia is operating normally.
Jul 19, 23:40 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 19, 14:29 PDT

Update - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 17, 14:27 PDT

Update - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 13, 22:24 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 13, 14:09 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 13, 10:08 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 13, 08:04 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 13, 02:55 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 12, 22:53 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 12, 22:35 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 12, 20:47 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 12, 20:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 12, 19:47 PDT

Italy SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 PDT

Scheduled - Our SMS carrier partner in Italy is conducting a planned maintenance from 19 July 2026 at 21:00 PDT until 19 July 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy handsets.
Jul 16, 11:37 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Chunghwa Taiwan

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan are operating normally.
Jul 19, 17:26 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 17:24 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 19, 14:29 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 17, 22:18 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 17, 14:17 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 10:12 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 08:10 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 07:10 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Jul 19, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 12:00 PDT

Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 19 July 2026 at 12:00 PDT until 19 July 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Jul 17, 05:25 PDT

User Authentication Identity Gateway API Failure Increase in Canada

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.
Jul 19, 11:25 PDT

Update - We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 09:44 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 07:43 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 19, 04:39 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 00:34 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 22:34 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 21:33 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jul 19, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 18 July 2026 at 14:00 PDT until 19 July 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jul 15, 07:13 PDT

Jul 18, 2026

SMS Delivery Failures from Twilio to MTS Russia

Resolved - The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
Jul 18, 21:42 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 18, 17:40 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 15:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 18, 05:33 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 17, 13:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 17, 13:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 17, 05:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 01:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 23:24 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 22:15 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 21:13 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Jul 18, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 PDT

Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 18 July 2026 at 09:00 PDT until 18 July 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Jul 10, 23:41 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 10:30 PDT

Scheduled - Our SMS carrier partner in India, Australia and the United Arab Emirates is conducting a planned maintenance from 18 July 2026 at 10:30 PDT until 18 July 2026 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India, Australia and United Arab Emirates handsets.
Jul 14, 07:59 PDT

SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe)

Resolved - The incident has been resolved and SMS delivery from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe) is operating normally.
Jul 18, 05:34 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 04:01 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 03:37 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 02:42 PDT

Voice Call Failures from Network Subscribers in South Africa to a Subset of Twilio Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Phone Numbers are operating normally.
Jul 18, 05:29 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 03:18 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jul 18, 02:02 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 00:50 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 00:44 PDT

Jul 17, 2026

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.
Jul 17, 15:50 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 14:01 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 13:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 13:33 PDT

SMS Delivery Delays from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Jul 17, 11:54 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 16, 21:38 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 16, 05:38 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 15, 21:38 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 15, 17:30 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 15:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 14:28 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 14:27 PDT

Outbound Call Failures to India Phone Numbers

Resolved - We are resolving this post due to it being a duplicate of an existing status.
Jul 17, 08:17 PDT

Investigating - We are observing call failures to India phone numbers to Reliance Jio network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 08:00 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT Myanmar

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar is operating normally.
Jul 17, 05:22 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 05:20 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 16, 22:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 16, 18:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 16:39 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 15:33 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 15:32 PDT

SMS Delivery Receipt Delays from Twilio to TIM Brazil

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to TIM network subscribers in Brazil are operating normally.
Jul 17, 05:21 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 05:20 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:19 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:19 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 02:18 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 01:25 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 23:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 22:24 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 PDT

Scheduled - Our service partner is conducting a planned maintenance from 16 July 2026 at 21:00 PDT until 17 July 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Jul 9, 23:48 PDT

Jul 16, 2026

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in the United States are operating normally.
Jul 16, 17:22 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 15:15 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 14:45 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 13:40 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 13:37 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 13:36 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 16, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 16 July 2026 at 13:00 PDT until 16 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jul 14, 08:01 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 10:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 July 2026 at 10:00 PDT until 16 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 15, 14:21 PDT

SMS Delivery Delays and Failures and MMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States

Resolved - The incident has been resolved and SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.
Jul 16, 15:30 PDT

Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 13:28 PDT

Update - Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 12:23 PDT

Identified - Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 11:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 11:14 PDT

SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Jul 16, 14:29 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 15, 14:27 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 14, 22:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 14, 14:25 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 14, 10:25 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 08:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 14, 04:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 13, 20:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 13, 16:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 13, 14:47 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 13, 13:46 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 13, 13:24 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 16 July 2026 at 05:00 PDT until 16 July 2026 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Jul 8, 23:13 PDT

SMS Delivery Delays from Twilio to Vodafone Egypt

Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Egypt is operating normally.
Jul 16, 10:03 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 08:01 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 07:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 07:01 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 July 2026 at 20:00 PDT until 16 July 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 14, 14:39 PDT

SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.
Jul 16, 02:38 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 01:11 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 00:27 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 15 July 2026 at 21:00 PDT until 16 July 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
Jul 13, 16:13 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 15 July 2026 at 20:00 PDT until 16 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Jun 1, 16:38 PDT

Jul 15, 2026

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.
Jul 15, 22:24 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 15, 18:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 15, 14:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 12:08 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 11:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 10:49 PDT

Jul 14, 2026

Jul 13, 2026

Jul 12, 2026

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Related

Scheduled Maintenance

Planned Maintenance for Flex Insights Historical Reporting Jul 25, 2026 01:00-04:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Jul 25, 2026 11:30-14:30 PDT

Brazil SMS Carrier Maintenance - Vivo Jul 25, 2026 18:00 - Jul 26, 2026 05:00 PDT

United States SMS Carrier Maintenance - AT&T Jul 26, 2026 00:00-04:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Jul 26, 2026 12:00-14:00 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul 26, 2026 22:00 - Jul 27, 2026 06:00 PDT

Canada SMS Carrier Maintenance - Bell Mobility Jul 27, 2026 00:00-03:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 27, 2026 13:00-17:00 PDT

Singapore Voice Carrier Partner Maintenance Jul 27, 2026 13:00-14:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Jul 27, 2026 13:00-19:00 PDT

United States SMS Carrier Maintenance - Verizon Jul 27, 2026 20:00 - Jul 29, 2026 03:00 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul 27, 2026 22:00 - Jul 28, 2026 06:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 28, 2026 02:00-04:00 PDT

France SMS Carrier Partner Maintenance Jul 28, 2026 13:00-17:00 PDT

Czech Republic Voice Carrier Partner Maintenance Jul 28, 2026 14:00-20:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 28, 2026 20:00-22:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 29, 2026 13:00-17:00 PDT

Czech Republic Voice Carrier Partner Maintenance Jul 29, 2026 14:00-20:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul 29, 2026 20:00 - Jul 30, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Jul 29, 2026 21:00-23:00 PDT

New Zealand Voice Carrier Partner Maintenance Aug 5, 2026 03:00-05:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 5, 2026 06:00-13:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 5, 2026 20:00 - Aug 6, 2026 00:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 6, 2026 06:00-13:00 PDT

New Zealand Voice Carrier Partner Maintenance Aug 12, 2026 03:00-05:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 12, 2026 20:00 - Aug 13, 2026 00:00 PDT

Twilio Authentication Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 15, 2026 14:00-21:00 PDT

France Account Security Carrier Partner Maintenance - Orange Aug 17, 2026 22:30 - Aug 18, 2026 02:30 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 19, 2026 20:00 - Aug 20, 2026 00:00 PDT

Twilio Authentication Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 22, 2026 14:00-21:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 25, 2026 06:00-13:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 26, 2026 06:00-13:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 26, 2026 20:00 - Aug 27, 2026 00:00 PDT

Past Incidents

Planned Maintenance for Flex Insights Historical Reporting Jul `25`, `2026` `01:00`-`04:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Jul `25`, `2026` `11:30`-`14:30` PDT

Brazil SMS Carrier Maintenance - Vivo Jul `25`, `2026` `18:00` - Jul `26`, `2026` `05:00` PDT

United States SMS Carrier Maintenance - AT&T Jul `26`, `2026` `00:00`-`04:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Jul `26`, `2026` `12:00`-`14:00` PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul `26`, `2026` `22:00` - Jul `27`, `2026` `06:00` PDT

Canada SMS Carrier Maintenance - Bell Mobility Jul `27`, `2026` `00:00`-`03:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `27`, `2026` `13:00`-`17:00` PDT

Singapore Voice Carrier Partner Maintenance Jul `27`, `2026` `13:00`-`14:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Jul `27`, `2026` `13:00`-`19:00` PDT

United States SMS Carrier Maintenance - Verizon Jul `27`, `2026` `20:00` - Jul `29`, `2026` `03:00` PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul `27`, `2026` `22:00` - Jul `28`, `2026` `06:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `28`, `2026` `02:00`-`04:00` PDT

France SMS Carrier Partner Maintenance Jul `28`, `2026` `13:00`-`17:00` PDT

Czech Republic Voice Carrier Partner Maintenance Jul `28`, `2026` `14:00`-`20:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `28`, `2026` `20:00`-`22:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `29`, `2026` `13:00`-`17:00` PDT

Czech Republic Voice Carrier Partner Maintenance Jul `29`, `2026` `14:00`-`20:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `29`, `2026` `20:00` - Jul `30`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Jul `29`, `2026` `21:00`-`23:00` PDT

New Zealand Voice Carrier Partner Maintenance Aug `5`, `2026` `03:00`-`05:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `5`, `2026` `06:00`-`13:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `5`, `2026` `20:00` - Aug `6`, `2026` `00:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `6`, `2026` `06:00`-`13:00` PDT

New Zealand Voice Carrier Partner Maintenance Aug `12`, `2026` `03:00`-`05:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `12`, `2026` `20:00` - Aug `13`, `2026` `00:00` PDT

Twilio Authentication Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

France Account Security Carrier Partner Maintenance - Orange Aug `17`, `2026` `22:30` - Aug `18`, `2026` `02:30` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `19`, `2026` `20:00` - Aug `20`, `2026` `00:00` PDT

Twilio Authentication Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `25`, `2026` `06:00`-`13:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `26`, `2026` `06:00`-`13:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `26`, `2026` `20:00` - Aug `27`, `2026` `00:00` PDT