ITS Network & Systems Status

Triton Student Systems (TSS)

Update - We are continuing to work on a fix for this issue.
Jul 23, 2026 - 17:03 PDT

Update - FIND A STUDENT: We are still working on improving the TSS service speed and have temporarily disabled the "Find a Student" tool (in TSS) to free up additional resources for booking. Find A Student (for Staff) will return as soon as possible - check this post for the latest information. In the meantime, the "Find a Student" and "Degree Audit" is still available in My TritonLink.

We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu, or (858) 246-4357.
Jul 23, 2026 - 16:58 PDT

Identified - We understand that the Triton Student System (TSS) performance is not where it should be and apologize for the frustration and delays this has caused.

Our teams continue to implement performance improvements and address remaining issues, with several significant updates planned for later tonight, to minimize adversely impacting logged in students.

Our support teams have understandably experienced a high volume of calls and tickets. If you have already contacted us, please know your request will be addressed as quickly as possible.

This has been a significant effort across the university, and we sincerely appreciate your patience as we continue improving TSS performance and delivering the experience our students, faculty, and staff expect.
Jul 22, 2026 - 16:24 PDT

Monitoring - ITS has confirmed that the issues affecting access to TSS have been resolved.

We are still working on improving the TSS service speed and have temporarily disabled the "Find a Student" tool (in TSS) to free up additional resources for booking. Find A Student (for Staff) will return to normal operation tomorrow morning by 8:00AM. In the meantime, the "Find a Student" and "Degree Audit" is still available in My TritonLink.

We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu, or (858) 246-4357.
Jul 22, 2026 - 15:14 PDT

Identified - Many students are now able to get into the Triton Student System (TSS). We are aware that some students are still unable to Book and are actively working to resolve those particular accounts ASAP.

We are still working on improving the TSS service speed and have temporarily disabled the "Find a Student" tool (in TSS) to free up additional resources for booking. We will re-enable this tool as soon as we are able to, but until then the "Find a Student" and "Degree Audit" is still available in My TritonLink.

We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at... https://support.ucsd.edu, support@ucsd.edu, or (858) 246-4357.
Jul 22, 2026 - 12:54 PDT

Update - We know some students are currently unable to access TSS or register for classes. Our teams have made progress toward restoring service and are continuing to work with urgency to resolve the remaining issues. As service returns, TSS may respond slowly or be temporarily unavailable.
We understand how important timely access to registration is. Thank you for your patience while we work to fully restore system performance.
If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu, or (858) 246-4357.
Jul 22, 2026 - 11:11 PDT

Investigating - We are currently investigating a problem that is impacting TSS. We have all hands on deck working on getting this resolved ASAP - thanks for your patience.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 22, 2026 - 10:22 PDT

Microsoft 365 Services

Investigating - Microsoft is reporting an issue that may be affecting access to various Microsoft 365 services. Updates to this status can be seen here: https://x.com/MSFT365Status/status/2080313098351575176

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 23, 2026 - 11:49 PDT

TSS Login Issues

Investigating - ITS has been notified of an issue regarding access to TSS for some users. If you are experiencing an issue with the login page, please try using an incognito window and going directly to sis.ucsd.edu to log in. If this still does not work, please continue to check this status page for any updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 13, 2026 - 13:07 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Degraded Performance

Business Services Degraded Performance

Network Operational

Communication and Collaboration Degraded Performance

Email Degraded Performance

Phones and Voicemail Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance: reload network switch rsnt-erc-geneva-e-9300-stk on Tuesday, July 28, 2026 between 3 AM and 5:30 AM Jul `28`, `2026` `03:00`-`05:30` PDT

Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch rsnt-erc-geneva-e-9300-stk
When: Tuesday, July 28, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to resolve errors occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch rsnt-erc-geneva-e-9300-stk for approx 30 minutes.
The switch is located at Eleanor Roosevelt College Building Geneva-East.
Posted on Jul 24, 2026 - 09:20 PDT

Past Incidents

Jul 24, 2026

No incidents reported today.

Jul 23, 2026

Multiple student/Tritonlink systems down

Resolved - ITS has confirmed that the issues affecting multiple student/Tritonlink systems have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 23, 12:49 PDT

Update - Thanks so much for your patience as we continue to investigate the issues with the various student/Tritonlink systems - our teams are working around the clock to make sure everything is working well! Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 21, 21:12 PDT

Investigating - ITS is continuing to investigate the cause of issues with Multiple student/Tritonlink systems. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 21, 08:04 PDT

Network Maintenance: reload network switch bsb-dean-c9300-stk on Thursday, July 23, 2026 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Jul 23, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 PDT

Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch bsb-dean-c9300-stk
When: Thursday, July 23, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code.
Impact: loss of wired and wireless network connectivity to network switch bsb-dean-c9300-stk for approx 30 minutes.
The network switch is located at the BSB Deans Office TR
Jul 21, 11:47 PDT

Jul 22, 2026

Activity Hubs Not Refreshing

Resolved - ITS has confirmed that the issues affecting Activity Hubs have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 22, 14:50 PDT

Investigating - Activity hubs have not been refreshed this morning. The hubs are available but do not contain updates from yesterday.
Jul 22, 07:06 PDT

Reload ONLY network switch n-cnt-3-1-c9300-stk--IP address 172.31.251.36--CS3112994

Completed - The scheduled maintenance has been completed.
Jul 22, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:01 PDT

Scheduled - Reload ONLY network switch n-cnt-3-1-c9300-stk--IP address 172.31.251.36 to correct switch stack priority
Jul 20, 12:17 PDT

Reload ONLY rsnt-wrrn-reshalls-brown-c9300-stk network switch--IP address 172.31.245.21--CS3113034

Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 PDT

Scheduled - Reload ONLY rsnt-wrrn-reshalls-brown-c9300-stk network switch to correct switch stack priority
Jul 20, 12:47 PDT

Jul 21, 2026

Triton Student System (TSS)

Resolved - Thank you for your patience as our teams got the Triton Student System ready! Notifications have been sent and it is ready for you. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 21, 21:16 PDT

Monitoring - Please wait for the official communication via email from the Registrar's Office before you attempt to log into the new Triton Student System (TSS). If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 20, 10:44 PDT

TSE Transact system maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 PDT

Scheduled - On Tuesday, July 21 from 9:00 a.m. - 4:30 p.m. PT, IT Services will be conducting maintenance for the TSE Transact (now Illumia) system to convert Student PID numbers to the new Campus TSN numbers.

Service Impact:

During the maintenance window, the following services will be unavailable:
• ID Card Services (card printing and the Online Photo Submission Tool)
• Mobile Ordering
• eAccounts
• Just Walk Out locations

Please note: Summer Dining locations will be open standard hours for in-person transactions, including the Just Walk Out markets.

Additional Information:

Campus Stored Value Accounts (SVAs), including Dining Dollars, Triton Cash, Community, Perq, and other stored value accounts, will remain fully operational for in person point of sale transactions during the maintenance window. Online services associated with these accounts may be unavailable until maintenance is complete.

Thank you for your understanding and cooperation
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 16, 08:23 PDT

Single Sign-on issues/slowness

Resolved - ITS has confirmed that the issues affecting Single Sign-on, which may be causing erratic behavior for applications such as CMS, Blink, Ecotime, and others. have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 21, 12:21 PDT

Update - ITS is continuing to investigate the cause of issues with Single Sign-on, which may be causing erratic behavior for applications such as CMS, Blink, Ecotime, and others. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 20, 11:42 PDT

Investigating - ITS is continuing to investigate the cause of issues with CMS websites that are slow to load. Please try refreshing your browsers window and try again. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 20, 10:00 PDT

Kuali Conflict of Interest

Resolved - The vendor has confirmed that the issues affecting Kuali Conflict of Interest have been resolved. Thank you for your patience as we worked to restore service. If you notice any further issues or impacts, please contact the ITS Service desk at support@ucsd.edu or at (858) 246-4357.
Jul 21, 12:09 PDT

Investigating - Kuali Conflict of Interest is experiencing a service issue related to disclosures for inactive projects. The vendor is aware of the issue and is actively investigating. Please avoid creating new Kuali COI disclosures at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.
Jul 20, 09:48 PDT

Jul 20, 2026

TSS Schedule of Classes Functionality

Completed - The scheduled maintenance has been completed.
Jul 20, 21:30 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 14:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:30 PDT

Scheduled - STAFF & FACULTY: The initial TSS Schedule of Classes provides the core functionality needed to search for and review Fall 2026 course offerings. As part of the initial release, some information may display differently from the previous Schedule of Classes, and some features and formatting continue to be refined. The Registrar scheduling team is also continuing to process Fall 2026 change requests and validate course approvals in TSS. Read the full details in our update on the TSS Schedule of Classes functionality to learn more about known issues and what is being worked on. https://esr.ucsd.edu/news/posts/sis-tss-schedule-of-classes-functionality-jul-26.html

STUDENTS: Note that student access to TSS is expected to open soon. Please see the July 1st campus notice and the email from the Registrar's Office that was sent on July 9. Questions can be directed to tss@ucsd.edu. https://adminrecords.ucsd.edu/Notices/2026/2026-7-1-2.html
Jul 15, 13:23 PDT

Multiple student/Tritonlink systems down

Resolved - ITS has confirmed that the issues affecting Multiple student/Tritonlink systems have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 20, 17:27 PDT

Monitoring - ITS has implemented a fix for the issues with Multiple student/Tritonlink systems. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 20, 14:25 PDT

Investigating - ITS is continuing to investigate the cause of issues with Tritonlink services, including but not limited to:

-Find a Student
-uAchieve
-UCSD Staff Portal
-VAC

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 20, 11:57 PDT

STLNK_DB | Student Apps MyTritonlink, uAchieve, Schedule of Classes

Resolved - This incident has been resolved.
Jul 20, 11:53 PDT

Monitoring - All applications have returned to nominal state.
Jul 18, 16:49 PDT

Investigating - ITS is continuing to investigate the cause of issues with STLNK_DB. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 18, 15:55 PDT

Maintenance: Nightly Data Loads in TSS Production

Completed - The scheduled maintenance has been completed.
Jul 20, 08:15 PDT

Update - Update: The incoming student account claim (USAS) will also be unavailable during the maintenance period.
Jul 14, 16:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:15 PDT

Scheduled - ITS has scheduled the following maintenance:

When: 7/14-7/19

The Data Migration team will be loading "shell" student data into the TSS production system in the evenings from Tuesday, 7/14, through Sunday, 7/19, overnight between the hours of 5pm and 7am Pacific time.
The system will remain available during this time, but you may experience occasional slowness. We appreciate your patience and understanding as we complete this data load!

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 14, 08:06 PDT

Nightly Data Loads in TSS Production: 5pm-7am Pacific, 7/14-7/19

Completed - The scheduled maintenance has been completed.
Jul 20, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 17:00 PDT

Scheduled - Please Note: The Data Migration team will be loading "shell" student data into the TSS production system in the evenings from Tuesday, 7/14, through Sunday, 7/19, overnight between the hours of 5pm and 7am Pacific time.
The system will remain available during this time, but you may experience occasional slowness. We appreciate your patience and understanding as we complete this data load.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 14, 07:10 PDT

Jul 19, 2026

No incidents reported.

Jul 18, 2026

EVC System Downtime for TSS Updates

Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 PDT

Scheduled - On Saturday, July 18 from 7:00 a.m. - 12:00 p.m. PT, EVC Systems will be updated to allow for integration with TSS. EVC systems including the Instructional Assistant Data Management System, EASy, Evaluations System, Equity Module and Academic Personnel Data Management System will be unavailable during that time.

Please contact ats@ucsd.edu if you have any questions or concerns, or experience any errors after the update window.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 16, 08:41 PDT

Maintenance: Out of band scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: 7/16/26 1700
STOP: 7/17/26 0600

IMPACT: Message Out of band scheduled maintenance is occurring and some services may be slow or unresponsive.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 16, 11:13 PDT

Jul 17, 2026

Wireless Certificates Error

Resolved - This incident has been resolved.
Jul 17, 16:31 PDT

Update - ITS has identified a solution for the wireless connectivity issues affecting Apple devices. In the meantime, impacted users should connect to eduroam or UCSD-Guest.

ITS has provided your IT administrators with instructions to resolve the issue. Once the solution has been deployed, your computer will automatically reconnect to UCSD-Protected.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 14, 14:23 PDT

Investigating - ITS is currently investigating issues with users receiving a certificate error on their devices.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 14, 09:14 PDT

MyTritonlink Applications

Resolved - This incident has been resolved.
Jul 17, 16:30 PDT

Monitoring - ITS has implemented a fix for the issues with MyTritonlink applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 15, 18:04 PDT

Update - uAchieve is also impacted with partial services
Jul 15, 17:31 PDT

Investigating - ITS is investigating the cause of issues with various MyTritonlink applications, such as Financial Aid and Degree Audit. Attempting to access these applications may result in an error.
Thank you for your patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 15, 16:08 PDT

n-cnt-3-1-c9300-stk--switch 2-IP address 172.31.251.36-replace switch 2

Completed - The scheduled maintenance has been completed.
Jul 17, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 PDT

Scheduled - Urgent Maintenance-n-cnt-3-1-c9300-stk--switch 2-IP address 172.31.251.36-replace switch 2
Jul 16, 11:21 PDT

Maintenance:Mandatory TSE (Transact) Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:01 PDT

Scheduled - ITS has scheduled the following maintenance:

START: Thursday, July 16th 9:00 PM
STOP: Thursday, July 16th 2:00 AM

IMPACT: During this maintenance window, the following services will be unavailable:

Triton Cash transactions at vendor locations
ID Carding services (card printing and the online photo tool)
Mobile Ordering
eAccounts
User access to Transact TSE and Transact Reporting
Laundry readers

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 16, 12:51 PDT

Maintenance: scheduled server maintenance for the TSE Transact system

Completed - The scheduled maintenance has been completed.
Jul 17, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: Thursday, July 16th 9:00 PM
STOP:Thursday, July 16th 2:00 AM

IMPACT: During this maintenance window, the following services will be unavailable:

Triton Cash transactions at vendor locations
ID Carding services (card printing and the online photo tool)
Mobile Ordering
eAccounts
User access to Transact TSE and Transact Reporting
Laundry readers

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 15, 14:03 PDT

Jul 16, 2026

Jul 15, 2026

Cognos non-HTML format issue

Resolved - ITS has confirmed that the issues affecting Cognos non-HTML format issue have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 15, 13:28 PDT

Identified - IBM has identified that this issue is related to Chrome version 150+. Please use a different browser if you would like your report in a non-HTML format.
Jul 6, 12:52 PDT

Investigating - Investigating: ITS is investigating an issue impacting all Cognos environments (DEV, QA and PROD) that is creating an error when reports are run in a non-HTML format. A ticket has been opened with the Cognos vendor, IBM. Cognos environments are available with HTML. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 6, 11:18 PDT

Maintenance: Migrate Network Services from existing singlemode fiber cable to newly terminated singlemode fiber cable

Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 07:00 PDT

Scheduled - ITS has scheduled the following maintenance:

When: Wednesday, July 15, 2026 from 7:00 - 8:00 a.m. PT

Message: On Wednesday, July 15, 2026 from 7:00 - 8:00 a.m. PT, ITS will be performing a fiber cutover at the Computer Science Engineering Bldg. to move network connections to new fiber strands. During this time there may be a brief network outage.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 8, 10:24 PDT

Maintenance: Monthly scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: 7/14/2026 start 5:00pm
STOP: 7:15:2026 stop 6:00am

IMPACT: Monthly scheduled maintenance is occurring and some services may be slow or unresponsive.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 14, 19:04 PDT

Jul 14, 2026

Campus Phone Services experiencing intermittent audio issues

Resolved - ITS has confirmed that the issues affecting campus phone services have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 14, 10:20 PDT

Investigating - ITS is continuing to investigate the cause of issues with campus phone services. Some additional issues reported have been the phone ringing when there is nothing on the other line. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 9, 16:35 PDT

Update - ITS is aware of intermittent issues affecting some outbound calls to external phone numbers. We are actively investigating the issue with our telecommunications provider.

At this time, ITS has not been able to reproduce the issue using available test numbers across multiple carriers.

If you experience this issue, please contact the ITS Service Desk and provide:

- Your extension
- The area code and phone number you attempted to call
- Date and time of the call
- Brief description of what occurred

These call examples are needed to continue troubleshooting and carrier escalation.
Updates will be posted as they become available.
Jul 8, 17:08 PDT

Monitoring - Telecom services were restarted overnight to address the intermittent voice issues that were previously reported. The system is operating normally, and ITS Voice is continuing to monitor and validate service.
If you continue to experience issues such as static, echo, dropped audio, or phantom ringing, please report the problem and include the following information to assist our investigation:

-Your extension number
-The phone number you called or
received the call from
-The date and time of the call
-A brief description of the issue

Providing these details will help us isolate and resolve any remaining intermittent issues as quickly as possible.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 8, 08:50 PDT

Update - Voice services at MARFAC have been restored.

The MX-ONE voice system is fully operational with no active alarms.
ITS Voice will continue testing during business hours while call activity is high to confirm voice quality, including static, echo, and phantom ringing. Additional updates will be provided if any issues are reported.
Jul 7, 22:31 PDT

Update - Update - MARFAC Point Loma Voice Service Outage

Most campus phone services have been restored. Voice services at MARFAC Point Loma remain unavailable while ITS continues recovery work.
Until service is restored, MARFAC Point Loma staff should use a cellphone to call 911 in an emergency. For non-emergency assistance, contact UC San Diego Police Department at (858) 534-4357.
Additional updates will be provided as they become available
Jul 7, 20:20 PDT

Update - All phone services are up to date except for the point loma Marine facility which is still being worked on.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 7, 19:50 PDT

Update - Campus phone services experiencing intermittent audio issues

UC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.
Jul 2, 12:11 PDT

Investigating - Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 30, 16:00 PDT

Maintenance: Replace Expiring Certificate Used by UCSD Protected wireless system

Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 PDT

Scheduled - ITS has scheduled the following maintenance:

What: Replace Expiring Certificate Used by UCSD Protected wireless system
When: Tuesday, July 14 at 6:00 a.m. PT

Message: On Tuesday, July 14 at 6:00 a.m. PT, ITS will be replacing the existing certificate being used by the UCSD wireless system for authentication due to the current certificate nearing its expiration date. After the certificate is changed you may get a message on your devices telling you it has been changed. This is normal and the new certificate from "Auth.ucsd.edu" should be accepted.

If, for some reason, your device is still unable to join UCSD Protected after the certificate change, try having your device forget the network and then try to re-connect to UCSD-Protected. If you still are having problems then please contact the Service Desk at (858) 246-4357 or email servicedesk@ucsd.edu.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 8, 10:26 PDT

Jul 13, 2026

Undergrad housing portal

Resolved - ITS has confirmed that the issues affecting the housing undergrad portal have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 13, 22:24 PDT

Update - We are continuing to investigate this issue.
Jul 13, 14:22 PDT

Update - It appears that the undergraduate housing portal is currently experiencing access issues.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 13, 14:21 PDT

Investigating - It looks like the housing undergrad portal is having trouble being accessed

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 13, 14:19 PDT

It looks like the e-transact application where students add money to their triton cash accounts is not working properly,

Resolved - This incident has been resolved.
Jul 13, 13:01 PDT

Monitoring - ITS has implemented a fix for the issues with Triton Cash loading funds. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 11, 15:20 PDT

Update - We are continuing to investigate this issue.
Jul 11, 14:34 PDT

Investigating - ITS is investigating issues with the e-transact application where students add funds to Triton Cash accounts is not working properly.
Jul 11, 14:33 PDT

Jul 12, 2026

No incidents reported.

Jul 11, 2026

UC Learning Center

Completed - The scheduled maintenance has been completed.
Jul 11, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:00 PDT

Scheduled - The UC Learning Center will be offline from 8 PM on Friday, July 10 until approximately 12 AM on Saturday, July 11 for a platform upgrade. Employees can visit https://blink.ucsd.edu/HR/training/uclc/upgrade.html for more information.
Jul 9, 16:36 PDT

Jul 10, 2026

Campus-wide Network Outage

Resolved - This incident has been resolved.
Jul 10, 16:45 PDT

Monitoring - ITS has implemented a fix for the issues with network connectivity across campus. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 10, 13:26 PDT

Identified - ITS has identified the cause of the issue affecting network connectivity across campus, and is working to resolve the issue. Some locations affected are CSRF, HSBRF, Rita, Skaggs.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 10, 12:27 PDT

Investigating - ITS is investigating possible issues with the network (both wifi and ethernet) at Central Research Services Facility. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 10, 12:17 PDT

DUO issues "page access not allowed"

Resolved - This incident has been resolved.
Jul 10, 08:18 PDT

Investigating - ITS is investigating possible issues with DUO and an error stating "page access not allowed". If you are getting this error when trying to log in, please try using a private/incognito window or different browser to log into your UCSD applications with the DUO push.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 25, 09:42 PDT

Incoming student account setup issues

Resolved - This incident has been resolved.
Jul 10, 08:17 PDT

Update - We are continuing to work on a fix for this issue.
Apr 13, 18:21 PDT

Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 18:20 PDT

Incoming students unable to access accounts (Duo)

Resolved - This incident has been resolved.
Jul 10, 08:16 PDT

Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 19:35 PDT

Maintenance: Mandatory TSE (Transact) Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: Thursday, July 9th 9:00 PM
STOP: Thursday, July 9th 2:00 AM

IMPACT: During this maintenance window, the following services will be unavailable:

Triton Cash transactions at vendor locations
ID Carding services (card printing and the online photo tool)
Mobile Ordering
eAccounts
User access to Transact TSE and Transact Reporting
Laundry readers

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 2, 11:18 PDT

About This Site

Scheduled Maintenance

Network Maintenance: reload network switch rsnt-erc-geneva-e-9300-stk on Tuesday, July 28, 2026 between 3 AM and 5:30 AM Jul 28, 2026 03:00-05:30 PDT

Past Incidents

Network Maintenance: reload network switch rsnt-erc-geneva-e-9300-stk on Tuesday, July 28, 2026 between 3 AM and 5:30 AM Jul `28`, `2026` `03:00`-`05:30` PDT