In Chrome, error messages like "Aw, Snap!" indicate that there’s a connection or loading issue when the browser tries to establish or maintain a connection with a website or online service. Connection and loading errors can be caused by various factors like:
- Device settings: Airplane mode
- Device software: Firewall or antivirus
- Network issues: Modem or router
- Browser issues: Cookies, extensions, or memory usage
- Website issues: Server downtime or maintenance
If you experience a connection or loading issue when you browse in Chrome, try the steps below.
- Make sure that the website address doesn’t have any mistakes in the URL.
- To reload the page:
- iPhone: Tap More
Reload
.
- iPad: On the left of the address bar, tap Reload
- iPhone: Tap More
Tip: Check if the issue only affects one website or multiple websites. If the issue affects multiple websites, check your internet connection.
Make sure that your device is connected to the internet on either Wi-Fi or a mobile network.
For Wi-Fi, you may also want to check if your modem and router are working properly. You may need to reboot both, or contact your internet service provider (ISP).
For mobile networks, make sure your device isn't accidentally in Airplane mode. If your device isn't connecting to a mobile network, you may need to contact your mobile network operator (MNO).
Tip: When you connect to a public Wi-Fi network, like in a cafe, you might need to sign in through a portal page. These portals are often detected by Chrome and prompt you to sign in. Learn how to sign in to the portal.
Make sure that you’re on the latest version of Chrome. Learn how to update Google Chrome.
If Chrome is already up to date and has no updates available, you can manually close the Chrome app.
To close the Chrome app within the App switcher:
- To open the App switcher, from the bottom of your screen, swipe up.
- Find the Chrome app.
- To close Chrome, on the app's preview, swipe up again.
- Reopen the app.
Open the website you want to browse in Incognito mode. Learn how to browse in Incognito mode.
Tip: If your connection or loading issue is fixed in Incognito mode, exit Incognito mode, then proceed to the next step to delete your browsing data.
Delete your browsing data like history, cookies, and cache. Learn how to delete browsing data in Chrome.
Tip: To quickly open “Delete browsing data" settings, in the address bar, enter Delete browsing data. In the search results, select the action chip Delete Browsing Data.
To protect against malware and other risks, run a Safety Check. Learn how to run a Safety Check.
If your device doesn't have enough available memory, it might have reduced performance and may lead to issues like page crashes and loading errors.
To speed up Chrome, you can free up device memory:
- Close unused tabs and apps.
- Learn how to speed up Google Chrome.
To fix most problems, you can uninstall and reinstall Chrome. Learn how to uninstall Chrome.
Get more help or send feedback
If the steps above don’t work, you can: