A customer support inbox
We stage the reply you already sent. You hit send.
You still have to be the person who refunds them, apologizes, and knows what they're going through. The inbox is for that.
The 40th "how do I export?" is just typing. We put last month's answer in the box. You hit send.
We don't put a bot on "how do I export." If you've answered it here before, we put that reply in the box. Send or skip.
Suggested replies
Questions you've answered before
Jordan Lee
jordan@acme.com
They asked
How do I export my data?
Suggested reply
Edit in thread →Settings → Export. It builds a zip and emails you the download link, usually within a minute.
You still have to answer. You don't have to start at message one. The summary sits above the composer.
Other conversations with this person are one click. The thread is still there if you need it.
Sarah Chen
sarah@acme.com
Can I switch to annual now?
Does Fusionaly have an annual plan?
Yes, $190 for the year. Two months free.
12 earlier messages
Guides in a widget on your site. Customers find the answer themselves. What's left lands in your inbox. You reply as a person.
I read every email myself. Usually reply within a day.
sarah@acme.com
Founder voice. First-person greeting. Contact-first because the relationship is the offer.
How can we help?
Brand voice. A label, not a name. Guides up front because the company is the offer.
Paste once on your authenticated app pages. Required: tenant, user-email, user-name. The rest are optional. Sensible defaults apply if you omit them.
<script src="https://app.suppyhq.com/w.js"
data-suppyhq-tenant="acme"
data-suppyhq-user-email="{{ current_user.email }}"
data-suppyhq-user-name="{{ current_user.name }}"
data-suppyhq-position="right"
data-suppyhq-avatar-mode="face"
data-suppyhq-label="How can I help"
data-suppyhq-headline="I read every email myself. Usually reply within a day."
data-suppyhq-success-title="Got it."
data-suppyhq-success-message="I'll reply by email as soon as I can."
defer></script>Polar · Stripe
Subscribed, upgraded, refunded, sitting next to the email. Not in another tab.
Sarah Chen
Active subscribersarah@acme.com
3 past conversations
In the thread
Read-only keys. We can't charge or refund. · Need a different provider? Write me → · The stack →
Support today
You type the same answer over and over.
With SuppyHQ
Suggested replies. Your last answer, ready to send. You still hit send.
Support today
A 40-message thread. You start from the top every time.
With SuppyHQ
AI summary above the composer so you can skim.
Support today
No idea who they are, what they paid, or what they bought.
With SuppyHQ
Lifetime value, plan, and products above the thread. Other conversations, one click.
Carlos Castellanos @karloscodes
I run support for four products, including Fusionaly, LogNorth, and Pomotto. After answering the same questions hundreds of times from Gmail, I built SuppyHQ to stop. It now surfaces my own past answers when the same question arrives. I click, edit if needed, send. I use it every day.
One person runs this. I have technical access to your data. I don't read it unless you email me for help.
Questions? karloscodes@suppyhq.com
Free until you've talked to more than 10 people. $49/month after.
Your price is locked the day you sign up. It never goes up on you.
Every feature, built in
No add-ons, no upgrade tier. The whole product, one price.
5,000 emails a month
More if you ask.
Cancel anytime
No questions, no retention pitch. Export everything and take it with you.
No card to start.
FAQ
You sell software, courses, or digital products. You handle support yourself. You're tired of answering the same question by hand.
The built-in suggestions don't send. We stage the reply you already sent. You hit send. Connect Claude, Codex, or Cursor if you want an agent to draft or send. That's optional.
Email: you@suppyhq.com on your site. Or a widget, one line of HTML. Both land in your inbox.
Yes. Forward your support@ address to your SuppyHQ address and every incoming message shows up in SuppyHQ with full customer context. You can keep replying from your old inbox if you want. BCC your SuppyHQ address on the reply and it files the outgoing message in the thread too.
Not today. Customers email yourname@suppyhq.com and replies go from there. If you'd use it, tell me. That's how features get built.
Yes. Connect your one Stripe or Polar account and SuppyHQ picks up every product, every customer, every purchase. A customer who buys two of your products shows up as one person with two purchases.
No cold email, no lead lists. Every message, including follow-ups and letters, goes to someone who already bought from you.
5,000 outbound emails a month. If you're close, email me and I'll bump it. Cold lists: we're not the tool.
$49/mo flat. Free until you've talked to more than 10 people. No card, no time limit. Past 10, you move to $49/mo, locked at your signup price for life.
You get 7 days to add a card. After that, outbound replies pause until you pay. Inbound mail keeps flowing. Nothing is lost. $49/mo, locked at your signup price.
No. Importing customers is free. The count is people who've actually written in, so you only start paying once your 11th person starts a conversation. Connect an account with thousands of customers and you're still on the free tier until they reach out.
On a Hetzner server in Germany. Conversations, customer data, and file attachments, all in one place, on one server I own. TLS in transit. One person has access: me. We don't sell your data.
Yes, anytime. Request an export from settings and you get a zip with every conversation, every customer record, every attachment. No waiting, no tier requirements. It's your data.
Solo dev, single VPS, daily encrypted backups. Every conversation, customer, and message exports as a ZIP from settings. Your data doesn't depend on me staying online.
Delete from settings. Your conversations, customer data, payment history, and files are wiped within 15 days. Your SuppyHQ address is retired forever. No one can take it or impersonate you.
AI handles the repeats.
Built and run by one founder. I use it on my own support.