Fail World

Oh Forge World, how did I love thee?, Let me count the ways!

Summer 2008- @ Games Day Chicago, I ask the gentleman behind the rapidly growing line if they have the Empire Cannon emplacements? he says."sure do" we a have bunch. After waiting in line 90 mins...I find out, they are sold out..I ask"you sold them all in last 90 mins, while I was in line? it looked like 40K central to me?, No. he responds..we sold them all yesterday to the Fantasy players when we opened the store for the GT (this year the GT started the day before gamesday and was a 2 day event) OOOF.....buuut the guy told me you had them..I griped..."we did yesterday" also I should mention all the convention exclusives sold out too, its was 11:30 am at Games Day. I never got that 90 mins of my life back...but they offered me free shipping!

November 2008- Mail Order - I order a bunch of Space Marine bitz and vehicle parts. The package never arrives after about 5-6 weeks of waiting they reship. When the order finally arrives. Items are missing from the order, they say "no worries" we'll ship you the missing bitz for free! when I finally get the reship, in late Febuary 2009..I've lost interest in 40K.

Spring 2009 Mail Order-I order the Great Unclean One to compliment my rapidly growing Daemon Army, on sale at the time for 80 pounds with a great US/UK conversion rate. I bite the apple again, although stupidly I decided to use my debit card instead of a credit card. Forge World somehows enters an extra "Zero" and charges my bank account $800 Pounds not 80 which almost causes me to bounce my mortgage but I thankfully caught it in time. the overcharge is summarily corrected, they were very apologetic and offered me Free Shipping on the model. (credited me back shipping costs with my extra money ) Warning: never use a debit card to buy anything online..dont know what I was thinking there

Summer 2009- Games Day Chicago- somehow new pieces people are salivating for dont make it to Games Day in time, all those new Daemon Sculpts and whatever else people were waiting for doesnt make it to the show but are available in limited quantities..massive line..tons of unhappy people. Thankfully I had nothing to with this other than witness it and feel sorry for people that waited two hours for new Khorne Daemon Prince and Herald only to find out they didnt have it.

Spring 2011- Adepticon. Warhammer Forge. Knowing my own relationship with Forge World.I write in to order the Theo Bruckman on Demi Gryph model. I get a confirmation # and reserve order number from Forge World. I bring this print out with me to Adepticon.The day starts out with a bang when I get downstairs to lobby at 8am the line for the Forge World store is easily 150 people long. the line builds to over 200 but the time the open the doors. when they do..they also open the partition between the main ballroom and the store so people rush to Forge World from the other side...thereby screwing everyone who waited in line for 2 hours. Convention exclusives sold out quick many of those folks who thought they were covered getting out at 8am, got hosed..if you've been to a Forge World booth before you know what they do. They hand you and order sheet, and say "well give you Free Shipping".

Seeing this debacle I decide to wait until Saturday to go pick up my model, after round 1 of the WFB championships..I rush over to the Forge World booth and find only a dozen people in line..I jump in and it still takes me 20 mins to move up to where they can see me. Once I am only two or three people back. the Forge World guy sees me with a piece of paper in my hand and says quote " He knows what he wants and how to do it, this gentleman here has wisely pre-ordered his model!" he takes my paper and goes back to get..but cant seem to find it...(I think to myself this cant really happen, can it?) he keeps looking comes back to me red faced and says dont worry it has to be here..I'll find it...10 mins later...he still cant find it. Now its 5 mins before round 2, I'm like I have to go..I'll come back later..he's like " I'm sure I'll find it". I come back right before they close for the evening...I find the same guy..he remembers me and says "sorry guy, its not here..I dont know what happened" he shoves an order sheet at me and says. "Fill this out pay the guy over there and you'll get Free Shipping" I just walk away in disgust.

Monday morning after Adepticon I write a letter to Forge World explaining what happened and also detailing my history with the company. I ask them what they'd like to do about it..and dont ask for anything specific. Today, a week later, I get a response. "well I talked to all involved and we think the best course of action is to give you Free Shipping" "But you'll have to call in because if you order it thru the webcart we can't remove the shipping..so call us and we will take care of you". That's it. No apology, No, what can we do for you to make this right?, no grand overture of perhaps a discount is warranted?? Considering the time of mine they've wasted is worth far more than all FW stuff I own combined-any of these seem like small gestures..but nope, nada.

Well dear sirs..you can take your "free shipping" and stuff it straight up your arse. Despite your litany of epic screw ups in my short history with you, I have always made positive note (both privately and publicly) of your strong customer service in liu of these shortcomings. NO MORE, Free Shipping is not a customer service panacea for your inability to have even the most basic skills in running a retail company. If you were selling anything else other than boutique models with a fanatical high demand. you would have been out of business ages ago. So it is with much disgust I bid farewell to your company and hope that others whom currently support you have the common sense to come to the same conclusion as quickly as possible.

Warhammer Forge Release 4

Or OMG!, my poor Wallet! , I was told these handgunners conversions kits were not coming...Well, I guess I really don't "need" to go anywhere for summer vacation. let's not break it to the wife and kids just yet.

Warhammer Forge Newsletter #4

11/03/11

	Hi there, We have more new releases for Empire players in this week’s Warhammer Forge Newsletter in the form of a detailed infantry conversion kit, the Nuln Ironsides, and a towering war machine, the ‘Marienburg’ class Land Ship. We have also updated our Events calendar with a reminder that reservation orders are now being taken for the Forge World Open Day, and finally we’ve got an exclusive preview of our second Event Only miniature for 2011. Thanks, Ead Brown Forge World Customer Service Manager ‘Marienburg’ class Land Ship – The Wonder of the Age This towering behemoth is named after, commissioned by, and paid for by the vast coffers of the wealthy burghers of the independent city-state of Marienburg, notorious for having bought its secession from the Empire. The mighty Land Ship is an insane sight upon the field of battle. It is a mobile fortress of oak and iron that crushes enemy troops beneath its wheels and discharges volleys of deadly shot from its deck guns and light cannon. Mighty, that is, if the somewhat experimental boiler doesn’t catch fire, explode, or cause the wheels to fall off! The Marienburg class Land Ship has been dubbed the ‘Wonder of the Age’ by the Imperial Gunnery School. Its sheer size and bulk makes up for the fact that it is neither as durable or as technologically advanced as the famed Steam Tanks of the Empire, and, despite not being quite as large or devastating a weapon as the worthies of Marienburg actually paid for, its array of deck guns and fearsome prow-mounted culverin add a potent edge of mobile firepower to the Marienburg arsenal. This massive, superbly detailed, multi-part resin kit, designed by Tim Adcock and Mark Bedford, is supplied with six resin crew figures sculpted by Steve Whitehead: three Deck Gunners, a Captain, an Engineer-Steersman and a Lookout. Experimental rules for this massive, armoured miracle of engineering have been provided from the desk of writer Alan Bligh to allow you to use the Land Ship in any Empire army. This immense war machine makes an imposing centrepiece and the simply jaw-dropping level of detail that Steve, Mark and Tim have achieved on this mechanical masterpiece and its flamboyant crew are a painter’s dream. The ‘Marienburg’ class Land Ship is available to pre-order now for despatch in the week commencing 28th of March. Nuln Ironsides Handgunner Conversion Kit The ‘Ironsides’ are drawn from the guards and apprentices of the renowned Imperial Gunnery School. Clad in heavy armour and armed with master-wrought firearms, the Nuln Ironsides are one of the most widely respected and well equipped Handgunner regiments in the Empire. The Nuln Ironsides Handgunner Conversion Kit, sculpted by Keith Robertson, contains ten resin Handgunner figures wearing heavy armour and is designed to be used with the plastic Empire Handgunner weapons. This is ideal for Detachments, as it allows modellers to build twenty missile troops (ten Crossbowmen and ten fully armoured Nuln Ironsides) using a single plastic kit and this finely detailed resin conversion kit. The Nuln Ironsides conversion kit is available to pre-order now for despatch in the week commencing 28th of March. Again, Alan Bligh has provided this set of experimental rules for fielding this renowned unit in any Empire army. Warhammer Forge at Forge World Events Forge World Open Day – April 3rd 2011 Sunday 3rd of April sees the Warhammer Forge team occupying Warhammer World here in Nottingham as part of the annual Forge World Open Day. The event runs from 10am until 4pm and it is free to attend. The Warhammer Forge Studio team will have their own area in the Gaming Hall this year, showcasing their current work and recent releases – details of which we can now begin to reveal: Edgar Skomorowski and Steve Whitehead have been hard at work on Chaos Dwarf miniatures in recent weeks, and their desks are strewn with concept sketches, armour and weapons reference, and brutal-looking work-in-progress models. Oddly, there's also a series of anatomical diagrams that detail bovine musculature on Steve's desk... Keith Robertson is currently tinkering with giants; that is giants equipped with armour, huge grappling claws and some suspiciously mutated details! Meanwhile Mark Bedford’s current project is a very large monster, and rather more dedicated to the Horned Rat... The team will be available throughout the event to answer your questions, hint about future plans for the Warhammer Forge range and shed some light on their design process. The Sales stand will be packed with the full range of Forge World and Warhammer Forge resin kits, as well as modelling supplies and Imperial Armour books. We are now taking reservation orders for collection at the Open Day, and this is the best way of ensuring that we have exactly the models you’re after. To place a reservation, please contact the Forge World Customer Service team by telephone on 0115 916 8177. We are taking payment in advance for reservations at this year’s event, so we’ll need your name and contact details, the list of kits you’d like to reserve, and you’ll need your payment details to hand as well. We’ll then provide you with an order number, and shortly before the Open Day you’ll receive an e-mail confirming your reservation. You must bring this with you when you collect your order. You may have spied a photo just to the left of this text. This is our second Show Only figure for 2011, and will be on sale for the very first time this year at the Forge World Open Day. As for what it is? Well, more details will follow in a future newsletter, but the name of ‘Azgorh’ has been whispered in hushed tones by writer Alan Bligh, who is currently putting the finishing touches to Tamurkhan: The Throne of Chaos. The Warhammer World facilities will be available throughout the Open Day, which runs from 10am until 4pm on Sunday the 3rd of April. The venue facilities range from the full range of Citadel products in the store itself to refreshments in Bugmans Bar, and if you are travelling here on Saturday, the Gaming Hall is open until 10pm and Bugman’s Bar serves food until 8pm; perfect for pre-Open Day gaming before Sunday morning dawns. More details about the Warhammer World venue can be found here. AdeptiCon – 1st to 3rd April 2011 If you’re attending the annual AdeptiCon event on 1st – 3rd of April, at the Westin Lombard Yorktown Centre in Chicago, IL, then a visit to the Forge World stand in the Vendor Hall will allow you to purchase both Forge World kits and the growing range of Warhammer Forge miniatures. We’ll also have a selection of display models for you to admire and Forge World Graphic Artist Kenton Mills, one of our crack AdeptiCon team, will be happy to sign your copies of The Badab War. We also hope to have limited quantities of both of our Event Only miniatures for 2011, so stay tuned to future newsletters for more details. If you’ve got any queries about the AdeptiCon event, please e-mail the Customer Service team at Forgeworld@games-workshop.co.uk, who will be happy to answer your questions.

Warhammer Forge Release 3

A little late on this one myself today , but its relevant since I am going to try to reserve this with an up front payment for delivery at Adepticon and see if they can pull it off without screwing it up. If you've followed Forge World at all over the years you know they've been logistically challenged across the board, personally screwing up all three major orders I made with them. But they have always made good and I find this model very appealing for my army...especially with my friends new found talent for sculpting wings. about $58.00 for mounted and foot model with options and no shipping??! Huzzah!!!...

Theodore Bruckner on Reaper and on Foot

Theodore Bruckner is a giant of a man, the serving Judicial Champion of Nuln and Countess Emmanuelle’s Headsman. Wielding the ancient sword 'Liarsbane', Bruckner will often take to the field of battle alongside the Iron Companies of Nuln, mounted on the fearsome Demigryph, Reaper, which is perhaps the largest of its kind.

Theodore Bruckner on Reaper and on Foot is a full resin set, sculpted by Kev White, containing this mighty champion both mounted on his fell Demigryph and on foot. Four different head options are included in this set: two different variations of both a helmeted and bare head, providing a wealth of modelling options.

The Judicial Champion will play a major role in the forthcoming book Tamurkhan: The Throne of Chaos, and to allow you to use this battlefield terror in your games of Warhammer, Alan Bligh has provided these experimental rules as a free download.

Theodor Bruckner on Reaper and on Foot is available to order now for immediate despatch.

Warhammer Forge at Forge World Events

Forge World Open Day – April 3rd 2011
Sunday the 3rd of April sees the Warhammer Forge team occupying Warhammer World here in Nottingham for the annual Forge World Open Day, which runs from 10am until 4pm and is free to attend.

The Warhammer Forge sculpting team, showcasing work-in-progress miniatures and forthcoming releases on their studio stand, will be joined by writer Alan Bligh, who will have a proof copy of the first Warhammer Forge book, Tamurkhan: The Throne of Chaos that you can peruse. The team will be available throughout the event to answer your questions and maybe even let slip a few hints about their future plans for the Warhammer Forge range.

The Sales Stand will be carrying the full range of Warhammer Forge kits – Plague Ogres, Bile Troll, Plague Toads and Plaguebearer Riders, Kazyk the Befouled on Rotbeast and Theodor Bruckner himself.

You can reserve all these kits for collection at the Open Day and this is the best way of ensuring that we have exactly the models you’re after. To place a reservation, please contact the Forge World Customer Service team by telephone on 0115 916 8177 – we are taking payment in advance for reservations at this year’s event, so we’ll need your name and contact details, the list of kits you’d like to reserve, and you’ll need your payment details to hand as well. We’ll provide an order number for you there and then, and shortly before the Open Day you’ll receive an e-mail confirming your reservation which you’ll need to bring with you on the day.

AdeptiCon – 1st to 3rd April 2011
If you’re attending the annual AdeptiCon event on the 1st – 3rd of April, at the Westin Lombard Yorktown Centre in Chicago, IL, then a visit to the Forge World stand in the Vendor Hall of this popular event will also allow you to purchase both Forge World kits and the growing range of Warhammer Forge miniatures, and we’ll also have a selection of display models for you to admire.
If you’ve got any queries about the AdeptiCon event, please e-mail us at Forgeworld@games-workshop.co.uk and the Customer Service team will be pleased to answer your questions.

Salute – 16th April 2011
Saturday April 16th sees the ExCel Centre in London’s Docklands host Salute 2011, at which both Forge World and Warhammer Forge will be present with a wide range of resin kits – we will be accepting reservation orders for Salute in the not-too-distant future, so stay tuned to our Events Pages for more details.

Warhammer Forge Release 2.

There seems to be alot of interest in this so I am re-posting the newest newsletter from Forge World. A couple more Nurgle releases here and the upcoming book looks pretty interesting. definitely interested in seeing what else they have up their sleeves.

Warhammer Forge Newsletter #2

08/02/11

	Hi There, Welcome to our second Warhammer Forge Newsletter. We have two great new releases for you this time — the Daemonic Plague Riders of Nurgle, and Kazyk the Befouled on Rotbeast. Both of these releases will feature in our forthcoming first Warhammer Forge book, Tamurkhan, Throne of Chaos. We also have some upcoming events news. Look out for future newsletters, and more exciting releases for Warhammer Empire and Chaos. Thanks, Ead Brown Nurgle Plague Riders Set The foetid mere that serves the Plague Father as a realm has spawned all manner of daemonic beasts, and the lesser of these such as Plague Toads, are often corralled and herded into battle as mounts by Nurgle’s Plaguebearers, who go lolloping into battle atop these verminous horrors to taint and slaughter mortals, in a tide of nightmarish horrors. The Plague Riders Set, sculpted by Mark Bedford, contains three detailed resin Plaguebearers that can be used in conjunction with the recently-released Plague Toads Set to create a deadly unit of Daemonic cavalry, the fell Pox Leapers, (which will be fully detailed in the forthcoming Throne of Chaos book), or used to create your own daemonic or Nurgle-tainted cavalry models and conversions. The Plague Riders Set is available to pre-order now for despatch in the week commencing the 28th of February. Kazyk the Befouled on Rotbeast Lieutenant to the mighty Tamurkhan the Maggot Lord himself, the fell champion Kazyk, known as the Befouled, is little more than a rotting sack of putrescence held together by the will to destroy. Such are the rotting blessings gifted to him that he must be all but hacked apart before his malefic spirit will cease to be. Kazyk the Befouled on Rotbeast, sculpted by Mark Bedford, makes a perfect Champion of Nurgle on Daemonic Steed for any Warriors of Chaos army. This full resin character boasts a repulsive array of mutations and plague-gifts and makes a great army centrepiece for your Nurgle horde. Full rules and background for this character will be found in our forthcoming book. Kazyk the Befouled is available to pre-order now for despatch in the week commencing the 28th of February. Warhammer Forge at Forge World Events AdeptiCon, the Forge World Open Day and Salute — three exciting events that Forge World will be attending in 2011, and three events at which you’ll be able to purchase both the exciting pre-orders in this Newsletter and the recently-released Plague Toads, Bile Trolls and Plague Ogres, as well as a few other items that we will unveil in the not-too-distant future. AdeptiCon is held at the Westin Lombard Yorktown Centre in Chicago, IL, between Friday the 1st and Sunday the 3rd of April, and our sales stand will have a limited number of all these releases. For more information on AdeptiCon please check for updates on our Events pages or visit www.adepticon.org. The Forge World Open Day will be held here in Nottingham at Warhammer World, on Sunday the 3rd of April. Not only will we have all these releases available to purchase in limited quantities, but you’ll be able to chat to the entire Warhammer Forge creative team. Model designers Mark Bedford, Steve Whitehead, Edgar Skomorowski and Keith Robertson, writer Alan Bligh and graphic artist Sam Lamont will be present throughout the day showcasing master models, work-in-progress, future projects and concept artwork as well as a proof copy of the first Warhammer Forge book, Tamurkhan: The Throne of Chaos. Salute 2011 is held at the ExCel Centre in London on Saturday the 16th of April, and our sales stand will be packed with the current Warhammer Forge range as well as a few secret projects that we’ll be announcing in future newsletters.

Warhammer Forge Arrives!!!!

Courtesy of Forge Worlds Newsletter.

Hi There,
Welcome to the very first Warhammer Forge Newsletter! We’re excited to announce that three brand-new kits are available to pre-order now in this very plague-ridden first newsletter. We also introduce the model design team and share our plans for Warhammer Forge.

All future Warhammer Forge Newsletters will be sent alongside our Forge World Newsletters so you don’t need to lift a finger to ensure that you stay up-to-date on this fantastic new range!

Thanks,
Ead Brown

Warhammer Forge: The Beginning of the Future
Warhammer Forge was first unveiled at Games Day UK back in September 2010, and since then we have been busily adding to the fantastic selection of models that were displayed at the NEC.

We have put together a dedicated Warhammer Forge model design team, who have been hard at work sculpting a range of finely-detailed resin kits to add depth and breadth to the existing Warhammer Fantasy Battle range. These miniatures will be accompanied by a series of lavish expansion books that will explore the darkest corners of the Warhammer World.

The Warhammer Forge team is lead by Mark Bedford, whose Plague Toad Set is the first pre-order in this Newsletter. The other designers in the team are:Steve Whitehead, whose Bile Trolls are the second of this Newsletter’s releases; Edgar Skomoroswki, the latest addition to the Warhammer Forge studio, and whose first projects will be unveiled in forthcoming newsletters, and finally Keith Robertson, who is responsible for the third pre-order kit in this week’s Newsletter: the Plague Ogres.

Mark, Steve, Edgar and Keith are joined by writer Alan Bligh, who is currently finishing the first Warhammer Forge book, Tamurkhan: The Throne of Chaos, which will complete Rick Priestley’s first draft. This tome will be the first in a series of Warhammer Forge expansions, and as you can see from the fantastic cover art, The Throne of Chaos promises to be a dark and sinister exploration of the bloody path that leads to the Dark Gods’ ultimate reward.

The Warhammer Forge range can be found alongside Forge World’s existing Warhammer Monsters and Terrain here, and you can order side-by-side with our Warhammer 40,000 and Specialist Games resin kits.

Warhammer Forge New Releases Available to Pre-Order Now:
Without further ado, here are the very first Warhammer Forge releases, all of which are available to pre-order now for despatch in the week commencing 31st of January.

Nurgle Plague Toads Set
Plague Toads, also called Rot-Eaters and Sewer-Kin, are mutated, pseudo-amphibian sacs of brackish filth and pus whose wide maws can swallow a man whole. Plague Toads are drawn to places of disease and decay, and in such places those versed in the lore of the Plague Father can summon these daemon-vermin and bind them to their will.
ThePlague Toads Set, sculpted by Mark Bedford, contains three different resin Plague Toads, each of which is hideously detailed.

A unit of Plague Toads may be taken as part of any Daemons of Chaos or Warriors of Chaos army, and you can download these experimental rules from the early draft of Tamurkhan: The Throne of Chaos to allow you to use these beasts in your games of Warhammer.

Nurgle Bile Trolls Set
Bile Trolls were tainted in ancient days by consuming the rancid corpses of a defeated Nurgle-worshipping horde, and now suffer a twisted, hellish existence; poised in an eternal struggle between the formidable regenerative powers of their unnatural metabolism and the most potent plague-gifts of the Rot-Lord.
The Bile Troll Set, sculpted by Steve Whitehead, contains three unique Bile Trolls. Each of these full resin monsters boasts a nauseating array of Chaotic detail. The heads and left arms of these hulking brutes are fully interchangeable, allowing a range of different poses and combinations.

The Bile Trolls can be used in any Warriors of Chaos army, and as an exclusive advance preview of what is to come in Tamurkhan: The Throne of Chaos, we’ve managed to acquire these experimental rules, courtesy of Alan Bligh.

Nurgle Plague Ogres Set
Plague Ogres are vile and malformed hulks: their natural resistance to mutation is completely overcome by the pox-ridden favours of their foul patron.
The Plague Ogres Set, sculpted by Keith Robertson, is a full resin kit containing three individual Plague Ogres, armed with a variety of deadly weaponry and riddled with cankerous mutations. The heads and weapons of these Ogres are fully interchangeable across the three different bodies that are supplied.

The Plague Ogres are perfect for use in any Warriors of Chaos army as a unit of Ogres with the Mark of Nurgle, and will also feature in the forthcoming Tamurkhan: The Throne of Chaos book.

More Warhammer Forge Releases Coming Soon…
Forthcoming Warhammer Forge releases will encompass everything from gargantuan monsters such as Bubelos the Toad Dragon, to devastating war machines including the ‘Marienburg’ Land Ship, as well as a range of unique special characters such as Kyzak the Befouled to infantry upgrade kits, of which the elite Blades of Mannan are but one example. We’ll be bringing you more details of all these fantastic miniatures in the coming weeks, so keep an eye on your inbox for the next Warhammer Forge Newsletter!

Store Link HERE

Pretty cool, however its not lost on me or anyone else that Nurgle is absolutely one of the worst choices for play in 8th edtion...bad timing I'd say. Bring on the Empire!!!