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CallMiner

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Analyze 100% of customer conversations for CX, compliance, and performance

From $89/mo
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Reviews on G2
230 reviews tracked 1 press mention

The Bottom Line

Price
From $89/mo. Compare plans

Key facts

  • Enterprise conversation intelligence platform with AI-powered speech analytics for contact centers
  • Analyzes 100% of omnichannel customer interactions with sentiment scoring and compliance monitoring
  • Leader in Forrester Wave 2025 with integrations for Five9, Salesforce, and Amazon Connect

Pros

  • Conversation analytics
  • Good for contact centers
  • AI features
  • Active development
  • Enterprise ready

Cons

  • Very expensive
  • Enterprise focus
  • Complex implementation
  • Learning curve
  • Support varies

What is CallMiner?

Editorial review
CallMiner is an enterprise conversation analytics platform that uses AI to analyze customer interactions across voice calls, chat, email, and social media. Named a Leader in the Forrester Wave for Conversation Intelligence, CallMiner helps contact centers improve customer experience, ensure compliance, and optimize agent performance through deep analysis of every conversation. The platform transcribes and analyzes 100% of customer interactions, uncovering insights that sampling-based approaches miss. CallMiner uses natural language processing and machine learning to detect sentiment, identify topics, flag compliance issues, and surface coaching opportunities automatically. Real-time alerting enables supervisors to intervene during live calls when needed. CallMiner serves large contact centers in industries like financial services, healthcare, retail, and telecommunications where understanding customer conversations at scale directly impacts business outcomes. The platform integrates with major contact center platforms and CRM systems to embed insights into existing workflows.

Available on: Web

how we evaluate Source callminer.com ↗

Ratings Across the Web

4.5 (230 reviews)

CallMiner holds an aggregate rating of 4.5 out of 5 from 230 reviews across G2, last checked September 17, 2026.

G2 230 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Conversation analytics
  • Speech analysis
  • Customer insights
  • Agent performance
  • Compliance monitoring
  • AI-powered

Pricing Plans

Pricing checked Oct 7, 2026

CallMiner plans and prices, checked October 2026
PlanPriceDetails
Quality Teams

$89/monthly

  • Per user pricing
  • Speech analytics
  • Without call recording
+2 more
  • Basic analytics
  • Quality management
Enterprise - Hours

Contact sales

  • Per hours analyzed pricing
  • Voice and text interactions
  • Custom volume pricing
+2 more
  • Advanced analytics
  • Full platform access
Enterprise - Seats

Contact sales

  • Per agent seat pricing
  • Three tier model
  • Full feature access
+2 more
  • Custom integrations
  • Dedicated support
Calculate your cost View full pricing

Is CallMiner worth the price?

Good value

CallMiner's pricing for the 'Quality Teams' tier at $89/user/month is fair for basic speech analytics, though it lacks call recording.

The Enterprise tiers, requiring 'Contact sales', suggest higher costs but offer comprehensive features. This structure is best for businesses needing scalable conversation analytics, from small teams to large enterprises.

Hidden Costs & Gotchas

Potential minimums for Enterprise seats/hours

Full CallMiner pricing: every plan, hidden costs and alternatives

How CallMiner's pricing compares

At $89/user/mo, CallMiner is mid-range of its 2 comparable direct competitors ($12 to $126.67/mo across the set).

KrispCall
$12
CallMiner
$89
Gong
$126.67

Entry paid plan, monthly, per user. Pricing checked Oct 7, 2026.

Reviews

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4.5/5

Across 230 verified user reviews on G2

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

CallMiner vs Gong Head-to-head: features, pricing, who wins CallMiner vs Observe.ai Head-to-head: features, pricing, who wins CallMiner vs KrispCall Head-to-head: features, pricing, who wins

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CallMiner FAQ

What channels does CallMiner analyze?

CallMiner analyzes voice calls, chat transcripts, email, SMS, social media messages, and support tickets. The platform provides unified analytics across all customer interaction channels, enabling omnichannel conversation intelligence.

How does CallMiner handle transcription?

CallMiner uses advanced speech recognition optimized for contact center audio quality. The platform supports multiple languages and can be trained on industry-specific terminology. Transcription accuracy continuously improves through machine learning.

What compliance use cases does CallMiner support?

CallMiner automatically monitors conversations for regulatory compliance including TCPA, FDCPA, PCI-DSS, HIPAA, and financial regulations. The platform flags risky language, missing disclosures, and script adherence issues, reducing compliance risk and audit costs.

How does CallMiner help with agent coaching?

CallMiner automatically scores calls and identifies coaching opportunities based on best practices, compliance requirements, and performance metrics. Supervisors receive prioritized coaching recommendations and can share specific call examples with agents.

Can CallMiner provide real-time alerts?

Yes, CallMiner offers real-time speech analytics that monitors live calls and triggers alerts for escalation triggers, compliance issues, or customer churn signals. Supervisors can intervene immediately rather than discovering issues after the fact.

Source: callminer.com

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