Privacy Policy

At TwoWayMind, operated under the legal framework of RATE LTD (hereinafter referred to as "TwoWayMind", "we", "our", or "us"), we are committed to protecting the privacy and security of our users and enterprise clients. This Privacy Policy outlines our practices concerning the collection, use, processing, and disclosure of information when you use our website, infrastructure services, APIs, and associated software (collectively, the "Services").

1. Information We Collect

We collect information primarily to provide, maintain, and improve our infrastructure services. The types of data we collect include:

• Technical Telemetry: When you access our APIs or testing sandboxes, we automatically log IP addresses, user-agent strings, timestamp data, bandwidth consumption, and latency metrics. This is strictly used for network optimization and preventing DDoS attacks.
• Account Information: If you register for our sandbox or client portal, we collect your name, corporate email address, organizational affiliation, and relevant technical contact details.
• Communication Data: Records of support tickets, technical inquiries, and correspondence with our engineering teams in London or Timișoara.

2. How We Use Your Information

TwoWayMind is an infrastructure provider. We do not sell your personal data. We use the collected information solely for the following purposes:

• To provision, operate, and maintain our high-performance computing clusters and API endpoints.
• To monitor system health, diagnose network bottlenecks, and ensure 99.99% uptime.
• To enforce our Terms of Service and prevent abusive or automated malicious traffic.
• To communicate technical updates, API deprecations, or maintenance windows to registered system administrators.

3. Data Security and Infrastructure

Security is paramount at TwoWayMind. Our infrastructure utilizes enterprise-grade encryption for data in transit (TLS 1.3) and at rest (AES-256). Access to sensitive internal telemetry is strictly limited via zero-trust architecture and multi-factor authentication (MFA). While we deploy industry-leading safeguards across our servers, no system can guarantee absolute security.

4. International Data Transfers

TwoWayMind operates globally. Our engineering and R&D hub is located in Timișoara, Romania, while our global business hub operates out of London, UK, under the legal umbrella of RATE LTD. By utilizing our Services, you acknowledge that your telemetry and account data may be transferred to, processed, and stored in these jurisdictions, all of which maintain rigorous data protection standards.

5. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Services (e.g., cloud hosting, server colocation, DDOS mitigation). These third parties have access to technical data only to perform specific tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect technological advancements or regulatory changes. We will notify registered administrators of any material changes via email or system notices. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our compliance team at [email protected].