Tony in the Taunton Branch in Asda car…
Tony in the Taunton Branch in Asda car park made it easy and straight forward, was very helpful and made what is normal a stressful experience stress free.
22 September 2026
Unprompted review
CA
Chris and Alfie
United Kingdom
Reviews
Review of webuyanycar
Review of 1st Central Insurance
Not at all helpful customer services…
Not at all helpful customer services team. They seem to just copy and paste from a script so if you raise a query outside their pre-set queries you get the same generic (irrelevant) response over and over. I noticed an error in my policy minutes after taking it out, no number to call so had to go through a live chat which kept disconnecting. To make the amendment my monthly premium would double, even though while on hold I got a fresh quote on their site and the monthly premium was the same price. I said I wasn't happy to pay so much more when their own site quoted me less while waiting, I was then told despite having my policy for a few minutes I'd need to pay £50 to cancel.
27 October 2023
Unprompted review
Reply from 1st Central Insurance
Hi Chris and Alfie,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We've reached out via Trustpilot to obtain some additional information from you.
Clare
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Hi Jake,
Thank you for providing additional information and we're sorry to lose you as a customer.
It's important to check that all the details you've input are correct, as all details are taken into account when calculating the price of your policy. If your details are found to be incorrect, we need to update them in order to ensure your cover is valid and any changes can affect the price of the policy we can offer. This includes any vehicle you're insuring.
We can see that you spoke to an agent 27/10/2023 and advised them you needed to change the vehicle that you wanted to be insured .This change created the additional premium and the admin fee. We have attached a FAQ link to explain these. https://www.1stcentralinsurance.com/legal-information/important-information
As your policy was rated and based on the previous vehicle details, it can often be cheaper to take out a new policy with the correct details, from the start, rather than amend the existing one. We're sorry that you chose to cancel. As you cancelled within the 14 day cooling off period, you weren't charged the cancellation fee, however the arrangement fee and cost for any days on cover would apply, as per our terms and conditions.
Thank you again for your feedback and we'll use your comments to help improve our services.
Clare
Review of TopCashback
Reply from TopCashback
Sooo happy to read this!
Thank you for your review ⭐
Kayleigh
Review of size?
Terrible experience
Terrible experience. I ordered items that were listed in stock and was advised a delivery date. That date came and went, so I emailed employing that my order was for a winter trip away including cold weather gear and luggage. I received and automated response with no information and nothing relevant to my reply. I then called to be advised that something was out of stock so nothing was despatched. They arranged a part despatch and I explained I needed it for my trip (which I ordered well in advance of) but the despatch didn’t happen for a further few days and by this point I’d ordered elsewhere. In the mean time I kept emailing to cancel my order but time and time again for automated responses with nothing relevant to the queries I had made.
2 January 2020
Unprompted review
Reply from size?
Hi,
Thank you for your review.
I am so sorry to hear that you are unhappy with your recent shopping experience with us!
So I am able to look into this further for you, please email your order number to: onlinereviews@size.co.uk quoting reference: #8272822 in the subject.
Many thanks.
Mollie,
size? Online Review Team
Review of Luv Dogz