I really enjoyed speaking with Whitney from Americas Preferred Home Warranty. She called to go over my new home warranty, and she was incredibly friendly, professional, and easy to talk to. She took... See more
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Review summary
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What people talk about most
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What I truly appreciate about American’s Preferred Home Warranty is their lightning-fast response whenever I call in—no long waits at all. And honestly, Zoe is the perfect example of that top-notch... See more
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Learning about the warranty process! Whitney did a great job explaining everything from checking on the property covered by the warranty to things covered with the warranty to where to go to start sub... See more
Company replied
Debbie made my experience so easy! She explained our coverage in a way anyone could understand it. I love that she did not try to hard upsell us on extra coverage. She’s a professional and pleasant re... See more
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Company details
Written by the company
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contact info
49201, Jackson, United States
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good Customer service
Maria has been wonderful to work with.
We have not needed a claim at this point and she has been very helpful.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Tim,
Sounds like you’ve had a nice experience getting started, even without needing to use the warranty yet. It’s reassuring to have questions answered and know there’s someone available when you need a little guidance.
For those “just in case” moments, aphw.com is a good place to get familiar with your coverage and find information you may want later.
Respectfully,
Customer Care Team
Sheri
Sheri, was very polite and informative about telling us about our new warranty insurance. She explained everything to a tee.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Karyn & Rodney,
Sounds like the conversation gave you a good understanding of your new warranty without leaving anything unclear. It’s great to know the experience was informative while still feeling comfortable and straightforward.
There’s plenty of useful homeowner information to explore at aphw.com, including resources you can come back to as questions arise.
Respectfully,
Customer Care Team
Debi was wonderful
Debi was wonderful. Very informative and super friendly. Made everything easy to understand. Thank you Debi!
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Ryan,
A comfortable conversation can make a big difference when there’s a lot of information to go through. It’s great to hear that Debie made everything easy to understand and gave you such a positive experience.
There’s more to discover beyond the welcome call, and aphw.com is a convenient place to find coverage information and other homeowner resources.
Respectfully,
Customer Care Team
Jackie called back very quickly once…
Jackie called back very quickly once she got my contact information. She was friendly and knowledgeable about the warranty.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Virginia,
A quick response can make a big difference, especially when you’re waiting to get some questions answered. It’s great to hear that Jackie followed up promptly and made the conversation a positive one.
For those times when you want to look something up or get a better feel for what your warranty includes, aphw.com is a convenient resource to keep handy.
Respectfully,
Customer Care Team
Was very friendly was a joy to talk to…
Was very friendly was a joy to talk to keep her around!!!
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Brenen,
It’s great to hear that your conversation with Whitney was such a pleasant one. Having someone who is friendly and easy to talk to can make the experience feel that much more comfortable.
When you want to revisit your coverage or learn more about your warranty, aphw.com has helpful information for homeowners.
Respectfully,
Customer Care Team
My concierge specialist was very…
My concierge specialist was very personable, helpful, and informative.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Cassea,
It’s great to hear that you came away feeling informed and comfortable with the information. A personable conversation can make the whole experience feel a little easier.
Homeownership brings questions from time to time. aphw.com is a good place to find answers and brush up on your warranty when you need to.
Respectfully,
Customer Care Team
Debbie was very knowledgeable and…
Debbie was very knowledgeable and professional. I enjoyed speaking with her and found the information valuable. She explained the warranty and her customer service was excellent.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Adrian,
Knowing what your warranty covers is always helpful, especially when the information is easy to understand. It’s nice to hear that speaking with Debie was a positive experience and that you found the conversation worthwhile.
As you get settled in, aphw.com has homeowner information you can come back to whenever you need a quick refresher.
Respectfully,
Customer Care Team
Very pleasant and knowledgeable Whitney…
Very pleasant and knowledgeable Whitney was a real joy to talk to
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Lisa & Mary Ann,
Sounds like you had a really nice conversation with Whitney. A knowledgeable and personable approach can make a lot of information feel easier to take in.
As questions come up along the way, aphw.com is a convenient place to find answers and homeowner information.
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Keli & Joseph,
It’s great to hear that Jackie was so friendly and nice to work with. It sounds like the conversation got things off to a good start.
Homeownership comes with plenty of questions along the way. aphw.com is there when you want to look something up or get more familiar with your warranty.
Respectfully,
Customer Care Team
I've yet to need assistance, but....
I've yet to need assistance, but I really appreciate APHW reaching out to ensure I'm aware of what my contract covers and the process. Whitney was very helpful and if i need her assistance, or any other AHCW personnel, I'm confident the service will be what I expect.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Robert & Carla,
It’s nice to hear that the welcome call gave you a little more peace of mind about your warranty. Having someone take the time to walk through the details before you ever need to use it can be reassuring, and it sounds like Whitney made the conversation a pleasant one.
There’s always something new to learn as a homeowner. aphw.com has information you can come back to whenever you want to review your coverage or better understand how things work.
Respectfully,
Customer Care Team
Sherry was fine
Sherry was fine, professional, friendly, explained things well and was considerate of my time. Well done.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Frank,
It’s nice to hear that the conversation was professional, friendly, and easy to follow. Being considerate of your time while still making sure everything was explained clearly can make a real difference.
When you want to revisit your coverage or have a question down the road, aphw.com is a convenient place to find information.
Respectfully,
Customer Care Team
Jackie was very friendly and thoroug hh…
Jackie was very friendly and thorough with her explanation of what to expect from my your company!
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Mark & Cheryl,
It’s great to hear that everything was explained in a way that made sense and left you feeling comfortable with what to expect. Having a friendly and thorough conversation can make getting started feel much easier.
When questions come up along the way, aphw.com is a convenient place to find more information about your coverage and warranty.
Respectfully,
Customer Care Team
Jackie was extremely pleasant and made…
Jackie was extremely pleasant and made sure we understood the warranty process.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Andy,
It’s nice to hear that the warranty process felt easy to understand and that you had such a pleasant experience with Jackie. Having the details explained in a comfortable way can make getting started feel much simpler.
As you get familiar with your warranty, aphw.com is a helpful place to revisit the details and find information when you need it.
Respectfully,
Customer Care Team
Ms Sherry did a wonderful job!!!
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Noah,
We are glad to hear everything went so well with Sherry. A comfortable, easy experience can make getting familiar with a home warranty feel much simpler.
As questions come up, aphw.com has coverage information and other homeowner topics you can refer back to.
Respectfully,
Customer Care Team
Sherry was awesome
Sherry was awesome! I am new to all this and she explained everything and if I have questions later she will be the person I ask.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello Shawn,
It sounds like Sherry made the whole process feel a little easier to navigate, especially with this being new to you. Having someone take the time to walk through the details can make a big difference when you’re just getting started.
There’s more to explore at aphw.com, including information that can help you feel more familiar with your warranty along the way.
Respectfully,
Customer Care Team
Helpful and Professional Service
Maria was very helpful and made the home warranty process easy. Great customer service!
17 September 2026
Reply from Americas Preferred Home Warranty
Hello TJ,
We are glad to hear everything felt straightforward and that Maria made the process easy to work through. It sounds like you came away with a good understanding of what to expect.
When you have a moment, aphw.com offers helpful homeowner information that can be useful as questions come up along the way.
Respectfully,
Customer Care Team
Easy introduction for Warranty
Valerie was very helpful and informative. I left with all the information I needed. She provided great customer service.
17 September 2026
Reply from Americas Preferred Home Warranty
Hello CJ,
It sounds like you had an easy start and came away feeling like you had everything you needed. A relaxed conversation and clear information can make all the difference when getting familiar with a warranty.
Keep aphw.com bookmarked for those moments when you want to check on your coverage, learn more about your warranty, or simply find an answer to a homeowner question.
Respectfully,
Customer Care Team
Excellent communication skills
Excellent communication skills. She explained everything correctly.
15 September 2026
Reply from Americas Preferred Home Warranty
Hello Latina,
Thank you for your kind words! We're delighted to hear Sherry provided a clear and helpful explanation of your home warranty coverage. Understanding your plan today can make things even easier if you ever need service in the future.
To learn more about what's covered, what's not, and any applicable limitations, visit APHW.com, where you'll find helpful resources designed to help you get the most from your home warranty.
Thank you for choosing APHW!
Respectfully,
Customer Care Team
Debie was extremely informative
Debie was extremely informative, personable, and efficient.
15 September 2026
Reply from Americas Preferred Home Warranty
Hello Braydon,
Thanks so much for sharing your experience! We're glad Debie was able to help you better understand your home warranty coverage while making the process friendly and easy to follow. We want every homeowner to feel comfortable with their plan and understand the benefits available to them.
One helpful feature you may find useful is our online Claim Center, where you can submit, track, and manage your claims whenever it's convenient for you. Visit APHW.com to access the Claim Center and discover more ways to make the most of your home warranty.
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Mark,
Thank you for the 5-star review! We're glad to hear you had a friendly and thorough experience while learning more about your home warranty coverage. Understanding your home warranty coverage is an important part of getting the most from your plan, and we're glad we could assist
For additional coverage information, helpful tips, and short educational videos, visit APHW.com
Respectfully,
Customer Care Team
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