Bolt Reviews 

Quick response and delivery to destination, reasonable pricing, accuracy of pickups. The only exception in Bucharest over a period of several days after arrival was the airport, where lack of airport signage, lack of accurate knowledge by airport personnel, and generalized chaos at the pickup site prevailed.

Unable to use my bolt due to an ongoing issue for over 5 days now with no resolution

In Asuncion the Bolt Driver didn't take us rigt now because we have been 4 people. If he only had space for 3 people he should should place it in his description. And he had a BYD so enough space available. Very bad experience.

Security and comfort

I’ve had a very positive experience with Bolt overall. The app is simple and easy to use, the prices are usually very reasonable, and I really like the promotions and discounts that are often available when booking a ride.

One small area that could perhaps be improved is the driver experience. Most drivers are absolutely fine, but occasionally a little more warmth and friendliness would be appreciated, such as a simple greeting when picking up or dropping off passengers. It would make an already good experience feel even better.

Overall, I’m very happy with Bolt. The service is convenient, affordable, easy to book, and the regular promotions are a great bonus.

This was my first time using BOLT and I highly recommend people please do not use it. The initial fare was showing up to be 31.99, which was immediately deducted after I booked a ride and the rides were taking a while when a message pops on my screen asking if I wanted a quicker ride I have to pay 1.98 or something. The ride gets accepted nothing shows up on my screen only when I see on the final fare at the bottom the amount is 64.97. I was mortified as literally the amount doubled up and I immediately contacted customer service who said I’ll be compensated that extra surge if I show my bank statements. Out of nowhere they are now claiming that refunds only happen through the app’s chat bots which are giving me useless contradictory automated copy paste response that the rate change was accepted prior to the ride so they can’t do anything. This is an utter garbage scam honestly. First why are your customer service workers giving me contradictory responses while there’s no way of getting any real help. Do not fall into this garbage scam. BOLT is stupid and the customer service is ridiculous.

I have used more than 15 times in a week. the drivers and the rides where fine. on my last ride from one city to another i found out that my account was debited 2 times. i tried to chat which wasnt so easy. at the end they told me that the one time is a blocking and that will be released but they dont know when. this is not acceptable

Most of the drivers I get are absolutely superb in terms of friendliness and helpfulness. I just have 2 things I'm unhappy about:
1. I never get any discounts but my husband and friends get it on a weekly basis.
2. Your app needs some work as twice already I requested a ride and my driver phones me from a whole different pick up point and no, I did put the details in correctly. Some of my friends as well as my husband has experienced this.

Further I'm very satisfied with your company.

Improve your pin location accuracy. I'm always picked up four addresses from my home.

In my view, the true quality of a service is determined not by how well it works under normal circumstances, but by how it handles problems when something goes wrong. Unfortunately, this is where Bolt performs very poorly.

For example, during one of my wife’s journeys, the car broke down halfway to her destination and was unable to continue. After contacting customer support, she was refunded only half of the fare.

In other words, despite the fact that the service she had paid for - being taken to her destination - was not actually provided, and despite the wasted time and considerable inconvenience, Bolt refunded only half of the amount she had paid. One might reasonably expect a full refund, perhaps with a small goodwill credit as an acknowledgement of the inconvenience caused. Instead, she received only half of her money back.

I was tempted to ask the support agent how they would feel if a doctor treating them simply stopped halfway through the treatment and then refunded only half of the fee.

Unfortunately, this is not an isolated incident. I have encountered many similar situations over the years I have been using Bolt.

If i request the trip from Bolt ; they are faster. Their vehicles are clean ; their drivers are polite and they drove safety . Bolt are cheap.

Sick of it. I book Bolt so I can pay by card thru the app ... yet 3 times out of 4 I have drivers cancel after 5 minutes of wasting my time, or arrive and ask for cash ... or ask for more money during the ride. Disgusted and the final straw is after being charged twice on the last ride (thru app and cash) Bolt assistance wants a screenshot of me paying the driver cash. F#ck off Bolt

I love there service and efficiency
The prices are good 👍 👌

Have experienced drivers driving with flat tyres making it unsafe for me. They don't put customers safety first plus for the motorcycle they don't provide helmets to the client

In common, I’ve got mostly positive experience. I use bolt to go to hospitals as I’m a person with disabilities for a quite long time. But one thing that has become usual, I get a message, that the driver is at the place but still is on the way to the point where I am waiting. Only on the arrival to my destination I get a message from the bank that additional money was sent. And drivers keep silent on that on board. That is not good

The service is kak from your drivers....
They cancel whenever they pleases after accepting the ride which is very inconvenient.

Bolt in France, not working properly, when you order ride, it mins, is not you will be drive, because nobody except you request or application forces you to pay more, after you excepted, rite the way driver emerge.Why you charge card before any acceptation cam up, than if you cancel ride, you charge for cancellation, witch you never cane cancel. Kipp in mid, local people not recommend use you company.

Great app, good service, good prices.

I like the service Bolt provides, however the flexi option is not available when I tried booking away from home.

I had a terrible experience with a disrespectful driver. When I reported it, Bolt support dismissed the issue, stating that because the trip reached its destination, no real action or refund could be offered, just a token 30 kr credit. Reaching point B is the bare minimum expectation, it is not an excuse for poor behavior. Disappointing service standards and customer care.

Update: I contacted Bolt via email, where explained the whole incident in detail. And they replied:
“ Since the Bolt app is an information service and no drivers are direct employees of Bolt, we cannot guarantee or accept any liability for the quality or availability of the transport services, or for any errors therein”

They claim zero responsibility on how passengers are treated by their drivers. And despite of my effort to solve this issue, I’ve only managed to speak with AI bots.