Folsom Wine & Spirits Reviews

687  Excellent
TrustScore 4.5 out of 5

4.7

In the Off Licence category

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Rated 5 out of 5 stars

Wonderful communication

Wonderful communication. They had to deliver to a business and they called me to set up delivery because they realized my business wasnt open on Sat or Sunday. They also, delivered it in a gift bag even though I didnt request one. I will definetely be using them again. I normally never review other businesses but I was very impressed with Folsom Wine & Spririts!

Date of experience: 22 September 2024

Reply from Folsom Wine & Spirits

Thank you so much for your thoughtful review! We’re thrilled to hear that our team’s attention to detail made your delivery smooth and special, from coordinating the delivery time to the added gift bag touch. Your kind words mean a lot, especially coming from someone who doesn’t usually leave reviews. We look forward to serving you again and making every experience just as memorable!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Buffalo

Great service. Immediately stayed in touch about the potential delay of the product and apologized for the inconvenience. Although the product was shipped with a week delay, once they started the shipping I was notified. The packaging of the bottles was excellent, to prevent any accidents.

Date of experience: 03 October 2024

Reply from Folsom Wine & Spirits

Thank you for your kind words! We’re thrilled to hear that our team’s communication and careful packaging made a difference in your experience. We understand how important it is to stay updated, especially with premium bottles, and we’re glad we could keep you informed every step of the way.

We look forward to serving you again and ensuring every order is just as smooth (and hopefully even faster!) in the future. Cheers, and thank you for choosing us!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Fair price for what you can't get in the Midwest

What I needed at a fair price, Can't get certain things in the midwest, so ordering from the coast is the only option.

Date of experience: 01 October 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad we could provide exactly what you were looking for at a fair price. It's our pleasure to serve customers nationwide, especially when certain items are hard to find locally. We look forward to helping you with more finds in the future!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

I was able to get Blanton's bourbon for…

I was able to get Blanton's bourbon for my husband's Christmas gift. It is very hard to find. And my order was delivered promptly.
Thank you!

Date of experience: 24 September 2024

Reply from Folsom Wine & Spirits

Thank you for your kind words! We’re thrilled we could help you find the perfect gift, especially something as special as Blanton’s. It’s wonderful to hear that your order arrived on time. Wishing you and your husband a fantastic holiday season!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

My experience was great, until...

My experience was great, and the ordering process and shipping were prompt. However, I would have loved to have been notified before my shipment went out that the bundle with the bottle I ordered was no longer available rather than learn later that the membership and T-shirt were no longer available and offered a 5% credit. I ordered ten bottles total and would have loved the courtesy of an email before the order shipped.

Date of experience: 03 September 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad to hear that the ordering process and shipping were prompt, but we sincerely apologize for the lack of communication regarding the unavailable bundle. We understand how frustrating it must have been to not receive prior notice, especially when placing a larger order. Your experience is important to us, and we will work to improve our communication moving forward. We truly appreciate your business and hope to provide you with a better experience in the future. If there's anything else we can do for you, please let us know!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Quick ship times

Quick ship times , safe packaging , competitive pricing along with harder to find products .

Date of experience: 21 September 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're pleased to hear that you appreciated our quick shipping, secure packaging, and competitive pricing, especially for those hard-to-find products. We look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

This is a real review from a real person

Fast delivery easy to order great prices

Date of experience: 04 October 2024

Reply from Folsom Wine & Spirits

Thank you for the great feedback! We're happy to hear you enjoyed the fast delivery, easy ordering, and competitive prices. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Ordered online

Ordered online. Got what I ordered in a timely manner, and it was packaged quite safely as I literately watched the UPS driver drop the package on the ground as he was walking up to my house.

Date of experience: 05 September 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your experience! We're glad to hear that your order arrived safely and in a timely manner, even after witnessing a rough handling by UPS. We take great care in our packaging to ensure your items are well-protected. We appreciate your business and look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Stagg barrel strength!

Once again shipping was fast and secure even with the chaos going on in the NC mountains. I only use one vendor for rare bottles and it is Folsom.

Date of experience: 13 September 2024

Reply from Folsom Wine & Spirits

Thank you so much for your continued trust in us! We're thrilled that our shipping remained fast and secure, even with the challenges in the NC mountains. Your loyalty means the world to us, and we look forward to being your go-to for rare bottles in the future!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

My most recent order was for a bottle…

My most recent order was for a bottle of Blanton's and a bottle of Eagle Rare. When the shipment arrived, the bottle of Blanton's was empty. I emailed Folsom and they had an explanation. The wax seal on the bottle had apparently degraded and the contents had leaked out. I was quickly sent a new bottle...no questions asked and no hassle. Great company!!

Date of experience: 05 September 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your experience! We're sorry to hear about the issue with your Blanton's, but we're glad we could resolve it quickly and hassle-free. It’s great to know you’re happy with our customer service. We appreciate your trust and look forward to serving you again soon! Cheers!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Fantastic selection

They have all the bottles that I can't find anywhere else and the shipping is super-fast.

Date of experience: 23 September 2024

Reply from Folsom Wine & Spirits

Thank you for your kind words! We're so glad we could provide those hard-to-find bottles for you and that our shipping exceeded your expectations. We look forward to helping you discover more great finds in the future!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Great first experience shopping here…

Great first experience shopping here for bottled beer that isn’t available where we live. Shipping was fast and product was very well packaged. We will be shopping here again!

Date of experience: 04 September 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your experience! We're thrilled to hear that your first time shopping with us went smoothly and that we could provide those hard-to-find beers. We look forward to serving you again in the future! Cheers!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Good spiriits

My three bottles arrived in perfect condition. The Eagle Rare is more than rare locally, so this was a good find. Cheers.

Date of experience: 21 September 2024

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're thrilled to hear your bottles arrived in perfect condition and that you were able to find the elusive Eagle Rare. Cheers to a great find, and we hope to serve you again soon!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Great communication

Great communication, fast shipping and excellent packaging. I was a little hesitant on ordering bourbon online but took the chance. I couldn’t have picked a better company to deal with. I will defiantly be ordering with Folsom again.

Date of experience: 21 August 2024

Reply from Folsom Wine & Spirits

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us and that we could ease your hesitation about ordering bourbon online. Customer satisfaction is our top priority, and we’re glad that our communication, shipping, and packaging met your expectations. We look forward to serving you again soon! Cheers!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

I was able to obtain a whiskey that I…

I was able to obtain a whiskey that I had been on the lookout for and at a reasonable price. It arrived safely & promptly.

Date of experience: 13 September 2024

Reply from Folsom Wine & Spirits

Thank you for your wonderful feedback! We're delighted that you were able to find the whiskey you'd been searching for and at a fair price. It's great to know it arrived safely and quickly. We hope to assist you with more finds in the future!

Thanks,
Folsom Wine and Spirits Team!


Rated 1 out of 5 stars

Order Acknowledged Never Sent

Ordered a gift online and received confirmation for delivery in 3 days. After 5 days contacted the company for tracking number. Response was had not been shipped yet, waiting for stock...... I cancelled the order.

Date of experience: 09 October 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your experience. We sincerely apologize for the delay and the inconvenience caused by the stock issue. Our goal is to provide timely and transparent service, and we regret that we fell short in this instance. We're taking steps to improve our inventory management and communication, so this doesn't happen again. If you have any further concerns, please reach out to us directly. We’d love the opportunity to make it right!

Best,
Folsom Wine & Spirits Team


Rated 1 out of 5 stars

Slow shipping

Slow shipping. They pulled a shipping label with a tracking number for UPS and it took them two days for UPS to take possession. Label created 10/17 and shipped out on 10/21

Date of experience: 17 October 2024

Reply from Folsom Wine & Spirits

We sincerely apologize for the delay in shipping and any frustration this may have caused. While we aim to provide quick service, there was clearly a gap between label creation and UPS pickup in this instance. We'll review our process to prevent future delays and appreciate your patience. Thank you for bringing this to our attention.

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

ETL has been one of my Unicorns

ETL has been one of my Unicorns. $200 was a fair price in the aftermarket. Packaging was superb. I pray that a BTAC will show up in the $300 and below range some day.

Date of experience: 13 September 2024

Reply from Folsom Wine & Spirits

Thank you for your review! We're thrilled to hear you finally found your "unicorn" with ETL and that you were satisfied with the packaging and pricing. We’ll keep our fingers crossed for a BTAC in your price range in the future! Appreciate your support and hope to serve you again soon. Cheers!

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Trust Folsom - They're AMAZING!

Here's the thing: I was skeptical about using an online store that I had never used before to purchase higher-priced liquor. I have heard enough horror stories of internet store scams. I placed my order, received updates through text, and my package was delivered incredibly quickly. It was here in just a few days, and the packing was so outstanding that there was no way anything could have possibly happened in transit. I highly recommend shopping with Folsom Wine & Spirits. They have a great selection, great prices, and it's completely worry-free. Cheers!

Date of experience: 12 June 2024

Reply from Folsom Wine & Spirits

Thank you for sharing your experience! We understand the skepticism with online purchases, especially with higher-priced items, and we're thrilled to hear that we exceeded your expectations. We're glad you found our updates and quick delivery reassuring, and we take pride in our careful packaging to ensure your order arrives safely. Cheers to enjoying worry-free shopping with us at Folsom Wine & Spirits! We look forward to serving you again soon.

Thanks,
Folsom Wine and Spirits Team!


Rated 5 out of 5 stars

Great Selection and Service!

Date of experience: 02 October 2024

Reply from Folsom Wine & Spirits

Thank you! We're delighted to hear you’re pleased with our selection and service. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!