Frive Reviews

6,833  Excellent
TrustScore 4.5 out of 5

4.6

In the Meal Delivery category

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Reviews4.6

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Rated 5 out of 5 stars

Tasty

Few weeks in, always delivered on the day specified twice a week. Meals have nothing bad in them and are tasty, without artificial flavours like the other big meal prep companies. Regardless of whether it's the meat or fish, I always look forward to this lunch. The price is probably the only downside, even though they're worth it, the meals may become just a little unaffordable.

Date of experience: 07 November 2024


Rated 5 out of 5 stars

Customer service experience

Placed an order last night, I tried the first time however it didn’t work, yet payment still went through.

Tried the second time, payment finally went through, however that left me with 2 orders paid for, when I only intended 1, and which it only registered 1.

Sent an email last night + via live chat. This morning I received a speedy reply by Aiko, who refunded me the first transaction, I am happy with the customer service + speedy response, defo seems like a trust worthy company.

I shall update my review once my first order (split into 2 deliveries) arrive.

However for now, I am happy with this service

Thanks

Date of experience: 06 November 2024


Rated 5 out of 5 stars

Life Changing

I have been struggling to prepare balanced meals over the last few months due to an increased work load and constant kids sports clubs. Well that was until I discovered Frive. I have only been subscribed for two weeks but it has transformed my daily routine and has given me so much more time to spend with my family instead of prepping late night meals.
Every meal I have had so far has been jam packed full of flavour and is just the right portion to leave me feeling satisfied.
I have even seen a decrease in my weekly food budget, what’s not to love?

Date of experience: 06 November 2024


Rated 5 out of 5 stars

I really have enjoyed drive so far I’ve…

I really have enjoyed drive so far I’ve been having it for two weeks now and I’m so impressed by the quality and freshness of the meals and because they deliver twice a week it’s always fresh food and really tasty. Definitely the best meal prep I’ve tried so far

Date of experience: 06 November 2024


Rated 5 out of 5 stars

Eating healthy made easy and delicious

I love Frive and have been recommending to friends that are trying to eat better but struggle with time. Portions are perfect size, as I’m on the low carb I expected I might still be hungry after but I’m not! Can’t believe how tasty the meals are. Trying with the introductory discounts is a no brainer!

Date of experience: 06 November 2024


Rated 5 out of 5 stars

I was previously disgruntled.

I was previously disgruntled as payment was taken and no food arrived. BUT I have had a complete turnaround. The customer service to fix the issues has been exceptional. The biggest factor for me though is the quality of the food. I was not expecting such delicious fresh food. I had cancelled my subscription but have decided to give them another go due to the delicious food and service.

Date of experience: 06 November 2024


Rated 5 out of 5 stars

Quick, easy and tasty meals!

Decided to try Frive after hearing good things. The choice of meals is pretty decent, and looks like good variety from week to week. The meals are super quick and easy, decent portions, and taste great! I'll be continuing my subscription for the foreseeable :)

Date of experience: 07 November 2024


Rated 5 out of 5 stars

Great Customer Service

I initially had some issues with an order being cancelled but the team was swift in helping me fix it and providing an expedited replacement. Thank you!

Date of experience: 06 November 2024


Rated 5 out of 5 stars

Very impressed

A friend recommended Frive and I have been very impressed! The quality of the dishes are excellent, really good portions, good variety of dishes. Saves me so much time. Out of 60 meals in total, 2 of them came unsealed and customer service was quick to credit. Evri delivery has been great. No complaints!

Date of experience: 01 September 2024


Rated 5 out of 5 stars

I absolutely love frive

I absolutely love frive it's making my weight loss journey so easy every meal if fresh and bursting with flavour, they deliver twice a week to ensure freshness. I don't have to do a huge weekly shop, and there is absolutely no waste. I would definitely recommend giving frive a go, they will give a very impressive discount when you sign up.

Date of experience: 02 November 2024


Rated 5 out of 5 stars

All gluten and dairy free!

These meals are amazing because they are ALL gluten and dairy free. I had to cut out gluten and dairy from my diet entirely and it has been so hard finding things to eat. I've tried neatly all of the meal prep companies and Frive are the only ones where ALL the options are gluten and dairy free, not just a couple of choices on the menu. Also the meals are so tasty and so convenient.

Please never change the gluten and dairy free aspect! It's literally a life saver for those of us with allergies and intolerances!

Date of experience: 04 November 2024


Rated 4 out of 5 stars

Glorious food

Glorious food - very tasty and fresh - love that there is some raw food included too. Vibrant and yummy. Need to print cooking instructions bigger please!!

Date of experience: 03 November 2024


Rated 4 out of 5 stars

Probably the best food delivery but reliability still in qn

Probably the best food delivery service because it feels less oily and a bit healthier. Saves time cooking and has sufficient variety. Only thing is they messed up my order and it didn’t come one time because of some back end issue. So I don’t know how reliable their system is to be honest.

Date of experience: 03 November 2024


Rated 5 out of 5 stars

Would recommend!

After loooong time thinking about, finally took the plunge and signed up. Had my first box delivered Sunday which I u packed 2h later and everything was still chilled with the ice packs barely melted which is great if you're not home.
Chose 5 day balanced plan with meat and fish. So far 2 days and 4 meals in and I've rated all of them 5/5. Seriously, everything is tasty and portion sizes are perfect (for me at least). And you get to enjoy variety which is a contrast from my previous meal prep where I ate same thing 4 days in a row haha.

Would highly recommend if you run a busy life and want to claim back some of the cooking and cleaning time. Also great for tracking calories.

Date of experience: 05 November 2024


Rated 4 out of 5 stars

Easy to use app

Easy to use app. Good initial membership offers. Would like to have more options for delivery time as currently it's just Sunday and Wed at an unspecified time.

Date of experience: 05 November 2024


Rated 5 out of 5 stars

As someone that usually struggles with…

As someone that usually struggles with maintaining my weight I signed up to Frive to help combat this. The food is absolutely delicious. I actually can’t believe that healthy food tastes this good, I’ve always ate rubbish before but I’m loving the convenience of these meals which still retain freshness unlike other meals bought for the microwave. I’m saving time not having to prepare anything and it's helping me to eat and gain the nutrition I need. I’m so thankful and my appetite has returned thanks to Frive.

Date of experience: 01 November 2024


Rated 2 out of 5 stars

Food tasted awful

I really wanted to like Frive - it looked so convenient as someone who has ADHD and forgets to cook or eat, this seemed perfect! The super high price put me off at first, but I took the plunge with my credit card offer from Yonder, which made the price a little more palatable (pun not intended).
I got my first delivery yesterday and I had the garlic and chilli chicken donburi first. The chicken was disgusting - i’m not much of a fussy eater at all, but I could barely eat it. I have no idea what part of the chicken it used, but the meat had a very strong “off” taste, and the texture was unlike any chicken I’ve consumed before - it was gelatinous and “mushy”. It was really unappetising.
I tried another chicken dish today (chicken puttanesca) and the chicken had at least had a texture more akin to, you know, chicken - but it still had that strong taste of chicken meat that had either been left out too long or just poor quality meat. The portion sizes are small - which is good for those of us wanting to watch how much we’re eating - but for the price, I either expected more food or better quality.
I’m glad I didn’t spend full price because I’d have been even more unhappy if I paid that much for such an awful tasting dish (at full price it’d have been cheaper just for me to get a takeaway!)
Overall I’m not that excited to eat the rest of the food I had delivered and I cancelled my Frive subscription - it just fell far short of what I expected from the high price.

Date of experience: 07 November 2024

Reply from Frive

Hi Jordan,

Great to speak with you on the phone just now to fully understand the issues you experienced. Once again, I'm really sorry that the food wasn't up to scratch.

I'm glad that you're willing to give us another go and I look forward to hearing about how your next delivery goes!

Best,
Jordan @ Frive


Rated 1 out of 5 stars

Website isn’t clear- it let me choose 4…

Website isn’t clear- it let me choose 4 days of two meals each
They sent me 8 meals- GREAT, but the use by date was in 2 days…
What a stupid system. I won’t be using again
The amount of is packaging doesn’t make me want to have two deliveries a week

Date of experience: 07 November 2024

Reply from Frive

Hi Lyd,

Thanks for taking the time to share your feedback. We’re really sorry to learn that there's been issues with your subscription.

We’d love the opportunity to speak with you directly about your experience, but we can't currently locate any details relating to a Frive account from your review.

If you’re open to discussing your experience (and giving us a chance to turn things around!) please respond to the data request on Trustpilot so we can speak with you.

Best,
Jordan @ Frive


Rated 5 out of 5 stars

This has been my first week on Frive.

This has been my first week on Frive.. i do have to say, the food quality is beautiful.. you can tell it’s fresh food also. The quantity is very generous too, with the meats etc.. very well run. My only con is that without offers or money off, it can be pricey for 2 adults for 12 meals a week.. around £90. But the meals are excellent and saves you loads of time not cooking.

Date of experience: 07 November 2024


Rated 5 out of 5 stars

I am a busy professional working three…

I am a busy professional working three jobs, studying a qualification and training for a marathon. Frive has saved me the time spent on prep and clean up, while allowing me to continue to eat healthy food that fuels my training. They are healthy, taste great and give me more time to do things I enjoy- what's not to like.

Date of experience: 31 October 2024

Reply from Frive

Hello Sarah :)

Thanks for your review.

Glad to hear that the meals have been a difference to you, and that time is being saved in your busy days also.

Thanks Sarah.