Oily Jack England Reviews 

187
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jacket restorations and repairs, noting that old, worn items look completely brand new while carefully retaining their cherished original character. Consumers also deeply appreciate the professional communication, extremely helpful staff, and highly efficient service provided throughout the entire collection and delivery process. Some reviewers were not happy with the waxing results, mentioning that the final coat still looked a bit dull or that they hesitated somewhat regarding the initial quote for repairs. People also noted minor concerns about the overall finish meeting their initial expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well their jackets and coats are... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the restoration and... See more

Staff

Users describe positive interactions with staff, highlighting wonderful, knowledgeable, and friendly service... See more

Value for money

Reviewers express great satisfaction regarding the value for money offered by the service. Consumers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent service. Great communication to a few questions I had and the team really stepped up to meet my urgent time deadline as I headed off to ride the Isle of Man TT (slowly and not as... See more

Rated 5 out of 5 stars

I knew I was in thr right place, as soon as I met Ash. My Barbour was already a bit different, but I needed a few custom. Changes. Storm cuffs fitted, and a reduction on the length of the collar. I wa... See more

Rated 5 out of 5 stars

The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... See more

Rated 5 out of 5 stars

I received my jacket back this weekend, I actually made the pilgrimage to the store which is fantastic and beautifully designed. It was well worth going in. My jacket is 25 years old, and looked very... See more


Company details

  1. #16 of 29 best companies in Repair Service

Written by the company

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(187)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I knew I was in thr right place

I knew I was in thr right place, as soon as I met Ash. My Barbour was already a bit different, but I needed a few custom. Changes. Storm cuffs fitted, and a reduction on the length of the collar. I wanted to retain the storm flap, which Ashley completely redesigned. The perfect Scooter jackets. Thank again for the excellent service and quality. Will definitely use for re-waxing.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Barbour jacket rebuild

From the moment I presented my 30+ yr old Barbour Durham jacket that was very much on its last legs, Ashley understood my feelings of wanting to try and save the jacket and whilst it was going to be a challenge, he took it on. We agreed a top line budget and I left it with him, Yesterday I went to collect the jacket and was amazed the workmanship and quality of the ‘rebuild’ which was truly remarkable. I now have my cherished jacket back and can’t wait to use it when the weather calls.
I’m so grateful for all Ashley’s efforts and his willingness to go above and beyond and treating me with such care and understanding.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and professional service

I was very pleased and impressed with the quality of the re-waxing and repair of my motorcycle jacket. I had re-waxed the jacket myself a few years ago and was not totally happy with the outcome, so this time when it was needing done again I started looking on line to see what professional waxing services were available out there. When I received my quote from Oily Jack to re-wax the jacket and repair a Velcro fastener I hesitated a bit but decided in the end to go for it. I’m so glad I did ! The difference between my own previous attempt at re-waxing the jacket and the Oily Jack product was night and day. My jacket is like new now. I couldn’t believe how well it looked when it was returned. In the end it was money well spent in my opinion, and when it needs re-waxed again in a few years time after many wet miles riding I won’t hesitate to use Oily Jack again.
The communication/instruction process via email regarding the process for sending/receiving the jacket to/from Oily Jack was very clear and worked well.
The lead time for the re-waxing was 2-3 weeks but I was okay with that as this was made clear in the emails. The packaging the jacket was returned in was very professional and nice to open, like receiving a new purchase.
In summary, I’m very impressed with the professional service and quality product provided by Oily Jack.

7 July 2026
Rated 5 out of 5 stars

Outstanding!!

The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. Cannot recommend highly enough. 1st class. Thankyou Oily Jack!!

19 June 2026
Rated 5 out of 5 stars

I lost my Belstaff Trailmaster belt and…

I lost my Belstaff Trailmaster belt and sadly Belstaff couldn’t supply a replacement in the correct colour. Oily Jacks went out of their way to make me a replacement and I’m made up with it. Such a close match to my jacket!! A complete pleasure to communicate with through the process. Can’t recommend highly enough!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

i had a musty smelling Barbour which…

i had a musty smelling Barbour which was tough to wear, tried all tricks like freezing, sun and even enzyme based sprays. these guys got it done even though i was short charged by the Royal mail for dimensional excess. the jacket is actually wearable now and the cost was worth it.

6 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look