Mindful Chef Reviews

Hi Rowan,

Thank you so much for sharing your feedback – we're delighted to hear you're enjoying the quality, flavors, and portions of our meals!

We truly appreciate your thoughts on reducing packaging. Sustainability is a core value for us, and we’re actively working to find ways to cut down on single-use plastics. Your suggestion about an option to supply pantry items like honey and soy sauce is a great idea – we will be sure to look into this in our continuous improvement meetings.

We’ll also pass along your thoughts on fresh ingredients like garlic and ginger. Our kitchen team is always looking for ways to bring more fresh elements into each meal while ensuring the best quality for you.

Thanks again for your valuable feedback – we're grateful to have you as part of the Mindful Chef community!

Best wishes,

Bailey

Hi Aggy,

Thank you so much for your kind words and feedback!

We're thrilled to hear you're enjoying the recipes and that everything has been timely and complete. It’s wonderful to know that the quality and convenience are working well for you.

We understand that the price may seem a little higher, but we do this to ensure we can source high-quality, fresh ingredients that meet our standards. This commitment is one of our core values, and we hope it continues to bring value to your experience. We also generally use 30% more protein than many of our competitors and don't tend to opt for cheaper fillers like white pasta.

Thank you for recommending us, and we’re here for anything that you need!

Many thanks,

Paul
Customer Care Specialist,

Hi Claire,

Thanks for sharing your feedback!

It sounds like you had a mixed experience with your Mindful Chef box.

I’m glad to hear you enjoyed trying new foods and appreciated the quality of the ingredients, especially with the gluten-free options!

We believe that our prices reflect the quality of our products, as we collaborate with some of the best suppliers in the country.

Our pricing structure also encompasses the comprehensive service we offer at Mindful Chef, covering packaging and delivery costs.

It's important to note that our recipes feature more nutritious, fresh vegetables, and our meat and fish portions are actually 25% larger than those offered by our competitors. This means that while our prices might be higher, the value for money is equal to, if not greater than, what you'd find elsewhere.

Regardless, I have forwarded your feedback to our product team for review, with the aim of making improvements.

It's great that you found it beneficial overall, but I can see why you’d want to cancel if the costs were too high for regular use. Maybe a box here and there as a treat is a good compromise!

Best wishes,

Esme
Customer Care Specialist

Hi Naomi

Thank you so much for sharing your feedback and we are thrilled to hear you like the healthy focus of our lovely recipes!

I'm sorry to read that you found the portions weren't big enough. We're often praised for our portion sizes.

When it comes to portion sizes all of our recipes are between 450-650 calories and are all nutritionally balanced. The exact amount will depend entirely on the ingredients used and the calorie density of those ingredients but they should all be enough for the main meal of the average adult. Regardless, I will raise your feedback to the chef's team.

Sadly we had to stop using water-based ice packs last year as the condensation they create caused a lot of damage to boxes and resulted in a lot of boxes not making it to their final destinations, but we are still exploring this as an option.

We’re working closely with our suppliers to explore new materials, technologies and processes and hope to offer a much better solution as soon as possible. In the meantime, you can always double-check our recycling/ disposal advice on the website here.

As a certified B Corp company, we’re committed to being a sustainable business at the heart of everything we do and this was a really positive step forward in improving our packaging's environmental impact! We care about having a positive impact as we grow our business, from stopping food waste to our packaging promise. To find out more check out our packaging promise!

Once again, thank you for your feedback and if we can help you with anything or have any more feedback please don't hesitate to contact us!

Best wishes,

Hi Kathryn

Thank you so much for feedback and incredible support over the past three years!

We’re absolutely thrilled to hear that Mindful Chef has become such a positive part of your weekly routine. It’s wonderful to know that you’re enjoying the quality of our ingredients and the variety of flavours we offer, which it really means the world to us!

We love that prepping the meals together has become a fun way for you to spend time, and those leftover portions are always a nice bonus. It's great to hear you're finding the flexibility of skipping meals useful, too.

Your kind words are very much appreciated, and we’re so grateful to have you as part of the Mindful Chef community. We look forward to continuing to bring variety and ease to your kitchen for many more meals to come!

Best wishes,

Paul
Customer Care Specialist

Hi Ed,

Thank you so much for your fantastic review!

We're thrilled to be a part of your routine, and even more excited to hear how Mindful Chef has played a role in your healthy lifestyle and weight loss journey. It's wonderful that you've found our meals to be convenient and of high quality.

We really appreciate your feedback, and we’re always working to improve in every area. Your continued support means a lot to us, and we're here whenever you're ready for your next delicious meal!

Best wishes,

Paul
Customer Care Specialist

Hi Lesley,

Thanks for taking the time to write a review and I’m so sorry to hear this issues, but glad that regarding this you both enjoying your lovely recipes.

Despite high-quality control and multiple checks, this has clearly slipped through which is very disappointing.

Rest assured I've reported this to our Packing team who will urgently look into the matter as we don't want this happening again.

I'm sorry to read that you found the portions weren't big enough for 2 adults. We're often praised for our portion sizes, so this is really disappointing to hear.

When it comes to portion sizes all of our recipes are between 450-650 calories and are all nutritionally balanced. The exact amount will depend entirely on the ingredients used and the calorie density of those ingredients but they should all be enough for the main meal of the average adult.

Thanks again for the feedback and we hope you enjoy your next Mindful Chef meals and we can turn your experience round!

Best wishes,

Hi Ava,

Thank you for your fantastic review!

We're delighted to hear that you’re enjoying our healthy recipes and quality produce.

It's great to know you found the meals tasty!

We appreciate your feedback on the cooking time and are glad the packaging met your expectations.

Best wishes,

Esme
Customer Care Specialist

Hello Kelsey,

Thank you for sharing your feedback!

We are working hard to find alternative solutions (compostables, paper, bio-degradables etc) that are better for both our customers and the environment.

Our packaging is 90% recyclable and we are on a mission to remove plastic from our boxes. But we won't do this at the expense of the environment.
Making fast changes without properly evaluating both the positive and negative outcomes could have a bigger impact in the future.

We've pledged to accelerate the reduction of our greenhouse gas emissions to reach a 1.5-degree trajectory leading to net-zero by 2030 along with 500 other B Corp companies at the UN Framework Convention on Climate Change.

We are committed to ensuring all your deliveries are followed out correctly so if you ever do find yourself having difficulties with DPD please do email us at [hello@mindfulchef.com](mailto:hello@mindfulchef.com) and we will be more than happy to help!

Best wishes,

Esme
Customer Care Specialist

Hi Pete

Thank you for sharing your feedback with us.

We’re genuinely sorry to hear that the venison and chicken didn't meet your expectations this time around. Quality is a top priority for us, and we aim to consistently deliver tender, delicious meals, so it's disappointing to hear that the recent cuts weren't up to our usual standards. We'll be sharing this with our suppliers to ensure improvements.

We’re also sorry about the delivery experience; the boxes should always arrive in excellent condition, so thank you for bringing this to our attention.

Depending on the menu, around 12-14 out of 20 recipes are meat and fish options. I’ll pass along your feedback to the Kitchen team to review.

I’d like the opportunity to turn your experience around for you, so I’ve requested some more information from you so that we can pop you an email.

Thanks again for your feedback and we look forward to hearing from you.

Best wishes,

Lucy

Customer Care Specialist

Hi Gill,

Thank you so much for sharing your feedback with us!

I’m sorry to hear you were disappointed with the falafel and had concerns about the rice. We try to cater to different needs without comprising on quality, especially for those looking for quicker options after a long day, but we truly value your preference for cooking everything from scratch. I’ll make sure to pass your thoughts along to our team as we continue to evolve our menu to suit all tastes.

Regarding the ordering deadlines, I completely understand how emails can get overlooked, but will share your suggestion with the team regarding more reminders. In the meantime, you can always view and adjust your orders up to 8 weeks in advance through your online calendar.

We truly appreciate you taking the time to provide this feedback. If there’s anything else we can do to help, just let us know, and thank you again for your continued support!

Best wishes,

Paul
Customer Care Specialist

Hi Michael

Thank you so much for your kind feedback!

We’re delighted to hear that you’ve been impressed with the quality of our ingredients and recipe choices, and that you’ve found the sign-up process and weekly menu selection easy.

We’re sorry to hear about your experience with DPD. It's vital that we provide reliable deliveries, so we’ll be sure to pass your feedback along to them to help improve the service, but any further issues we're available 7 days a week.

Thank you again for your support, and we hope you continue enjoying your meals!

Paul
Customer Care Specialist

Hi Edward,

Thank you for your feedback!

We're really glad to hear that our meals are helping you eat more veggies and make healthier choices. We put so much care into everything we do, so your positive experience means a lot to us.

We understand your thoughts on variety, and we appreciate your input, as we want to cater to as many peoples tastes/requirements as we can. We offer up to 21 different recipes each week, so we’re confident you’ll find more options that suit your preferences.

We actually use 30% more protein than many of our competitors, so great to know you're enjoying the protein portions.

Our goal is to maintain the quality of our ingredients, and we hope you continue to see the value in what we offer.

Thanks again for sharing this with us and truly hope you enjoy your next order with all our thanks for your support!

Best wishes,

Paul
Customer Care Specialist

Hi Wendy,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve enjoyed all of your meals, especially during a challenging time with your injury. It’s fantastic to know that Mindful Chef has made your cooking experience simpler and more enjoyable, eliminating the hassle of meal planning and food waste.

We’re also glad to welcome you as a convert! As for your friend, we’ll just have to let them enjoy their moment of victory!

If you ever have any suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best wishes,

Esme
Customer Care Specialist

Hi Fiona,

Thank you for your feedback, and I’m truly sorry to hear about your concerns. I’m glad your boxes were delivered correctly, but I apologise for the issues with ingredient quality and the menu choices.

We strive to provide fresh, high-quality ingredients and a good balance of options, and I appreciate you bringing this to our attention. I’ll make sure to pass your comments along to the team so we can work on these areas.

I’m grateful that you still see us as the easiest and healthiest option. Thank you for your continued support, and we’ll do our best to improve your experience.

Many thanks,

Esme
Customer Care Specialist

Hi Judith

Thank you so much for your positive feedback!

We're thrilled to hear that you're enjoying trying out the different recipes and that you've been happy with the meals so far.

We understand your concern about the freshness of the vegetables towards the end of the week, and we truly appreciate you bringing this to our attention. We always strive to provide the freshest ingredients, so this is disappointing to hear.

Additionally, if you haven't already, you can easily report any issues via the 'report an issue' button in your account.

These reports also go directly to the Operations team.

If you have any further issues or suggestions, feel free to reach out – we're always here to help!

Thanks again for your support, and happy cooking!

Best wishes,

Lucy
Customer Care Specialist

Hi Adrian

Thanks so much for sharing your experience!

We're thrilled to hear that you enjoyed Gymkhana, especially the butter masala—it’s always great when something unexpected becomes a new favorite!

If you ever need any recommendations or have any questions, feel free to reach out.

Best wishes,

Bailey

Customer Care Specialist

Hi Julia,

Thank you so much for your kind feedback!

We're thrilled to hear that you enjoy the recipes and appreciate our timely delivery.

We’re glad you like the free treats too!

Your support means a lot to us!

Best wishes,

Esme
Customer Care Specialist

Hey Bob,

Thanks for taking the time to leave us this review!

Our teams work hard to bring fresh and healthy ingredients to recipes that are easy to follow, and we're glad that they're exactly that for you.

We're available 7 days a week if you need anything.

Bailey
Customer Care specialist