Sirius Finance Reviews 

940
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional support, maintaining clear and proactive communication, and delivering prompt responses throughout the entire mortgage process. Many consumers note that the team consistently goes above and beyond to ensure a completely smooth and stress-free journey. Some people also felt that navigating these complex financial situations required careful coordination, though the professional team successfully managed the tricky circumstances. Reviewers highlighted that despite every single struggle or tight timescale, these knowledgeable brokers always found reliable solutions to secure the best possible deals.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for providing an efficient, professional,... See more

Service

Consumers find service to be exceptionally positive, praising the team for providing consistent support and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as an excellent experience... See more

Response time

Reviewers express great satisfaction regarding the prompt and responsive service, highlighting swift... See more

User experience

Customers expressed great satisfaction with the user experience, highlighting an outstanding and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using Sirius - and Richard Crook in particular - has been an excellent experience from start to end. Communications are exceptional as is their entire process. They basically take control from the off... See more

Company replied

Rated 5 out of 5 stars

I am pleased to know Neil Chamber as my broker. He has successfully arranged several mortgages for us in the past 8 years, despite every single struggle, he had a solution for each. Real profession... See more

Company replied

Rated 5 out of 5 stars

We have been extremely impressed with Keagan Cole and his colleagues at Sirius Finance. Nothing was too much trouble for him and any queries we had were almost instantly answered. We had a very tricky... See more

Company replied

Rated 5 out of 5 stars

I am so pleased to be working with Sirius Finance and could not recommend Kelly and the team highly enough. In particular, Maisy has been amazing! It is so refreshing to have had great communication... See more

Company replied


Company details

  1. #14 of 88 best companies in Mortgage broker
  2. #9 of 98 best companies in Finance broker
  3. #3 of 33 best companies in Property Investment

Written by the company

What distinguishes Sirius over other finance brokers, is our ability to balance the needs of the lender and the borrower. To create a deal that works for everyone is a complex creation. It requires a firm that is strategic in its thinking, transparent in its communication, and highly connected in order to get the deal that wins for everyone.


Contact info

5.0

Excellent

TrustScore 5 out of 5

940 reviews

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5.0

All reviews

(940)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from a superb Adviser at Sirius…

I used Sirius Finance when buying my new house earlier this year and had superb service from my adviser Hazel.

From start to finish Hazel was responsive, clear in her understanding of my requirements and diligent in making sure that she constantly reviewed the best deals for me over the course of a 9 month buying process.

I would recommend Sirius to anyone looking to finance their home purchase without the slightest hesitation.

26 June 2026
Sirius Finance logo

Reply from Sirius Finance

Good morning, Jazz

Thank you for leaving a 5* review.

Hazel is delighted with your feedback and we are pleased that you appear to have received the 5* service with your application that we are so proud of.

Thank you for the recommendation.

Kind regards
Rob Jupp
CEO

Rated 5 out of 5 stars

Excellent Customer Service.

Excellent customer service.
The team continue to deliver an excellent service with regular updates and great communication.
I would have no hesitation in recommending Sirius Finance.
Thank you!

17 September 2026
Sirius Finance logo

Reply from Sirius Finance

Good morning David

Thank you for leaving a 5* review.

We are pleased that you are happy with the service that was provided for the team and thank you for the recommendation.

Kind regards
Rob Jupp
CEO

Rated 5 out of 5 stars

Satisfactory

Very nice team. Managed to secure a good mortgage for me under difficult conditions with HSBC. If you do the same, ask them to make sure that Optima Legal do not handle your case. Otherwise, great Follow up team and service.

14 September 2026
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Reply from Sirius Finance

Good afternoon, Jean-Luc

Thank you for leaving a 5* review.
We are pleased that you are happy with the service that you received from Sirius. We note your comments in regard to the service that you received a third party firm, and we will pass your feedback on to them.

Kind regards
Rob Jupp
CEO

Rated 5 out of 5 stars

I had such a great experience with…

I had such a great experience with Sirius Finance, and especially with Hazel Jasper, who helped me throughout my mortgage process.

As a first-time buyer, I found the whole process pretty overwhelming at times, particularly when there were hiccups and things didn’t quite go to plan. Hazel was absolutely incredible throughout. She was always so supportive and reassuring, and was more than happy to have a phone call to explain things whenever I wasn’t sure about something.

She was also brilliant at keeping me calm when things got stressful, and I always felt like I had someone in my corner who genuinely wanted to help get everything sorted. Her communication and support made such a huge difference and made what could have been a very stressful process so much easier.

I honestly couldn’t recommend Sirius Finance, and Hazel in particular, highly enough. I’m so glad I had her helping me through the process!

3 August 2026
Unprompted review
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Reply from Sirius Finance

Good morning, Emily.

Thank you for leaving such a lovely 5* review.

Hazel is thrilled with your feedback. We always strive to provide a 5* service with all of our applications, and it appears that Hazel really went that extra mile to help with your application.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Excellent support from Sirius Finance…

Excellent support from Sirius Finance throughout our recent remortgage. A special mention to Kit Thompson, who was always on hand to answer our questions and made the entire process feel straightforward and stress-free. Highly recommended.

1 September 2026
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Reply from Sirius Finance

Good afternoon,

Thank you for leaving a 5* review. We are pleased that you are happy with the service that you received from Kit on the case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Overall professional service with high accountability

Overall professional service with high sense of urgency and accountability demonstrated . Thank you Sirus Finance .

24 August 2026
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Reply from Sirius Finance

Good afternoon, Emran

Thank you for leaving a 5* review.

It's great to hear that you are happy with the service that was provided by the team.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

I had an ellecellent experience with…

I had an excellent experience with Sirius Finance. The service was professional, friendly and efficient from start to finish. Everything was explained clearly, and they were always helpful. I was looked after thought-out the whole process and would definitely recommend Sirius Finance.

19 August 2026
Sirius Finance logo

Reply from Sirius Finance

Good afternoon, Virginia

Thank you for leaving a 5* review.

We are pleased to hear that you had a great experience using our services. We aim for a 5* service with every case and it appears that you have received just that from the team.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Hazel was great to work with

Hazel was great to work with, she went above and beyond for me and my circumstances were not easy to deal with

24 August 2026
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Reply from Sirius Finance

Good morning, Mousin

Thank you for leaving a 5* review.

Hazel is delighted with your feedback and we are pleased that she went above and beyond with your application.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Andy & Frankie, Dream Team

Five stars all the way. White glove service. Incredibly responsive and helpful. We wouldn't go anywhere else.

28 August 2026
Unprompted review
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Reply from Sirius Finance

Good morning, Donna

Thank you for leaving a lovely 5* review.

Andy and Frankie are thrilled with your feedback and we look forward to working with you again.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Billie Cox

I cannot recommend Billie Cox at Sirius Finance highly enough. Her knowledge, professionalism, and incredible speed in dealing with every aspect of my case have been the best I have ever experienced.

Billie kept me informed throughout the process, answered all of my questions promptly, and made everything feel straightforward and stress-free. Her efficiency and attention to detail are second to none, and it’s clear she genuinely cares about providing the best possible service.

If you’re looking for someone who is knowledgeable, responsive, and goes above and beyond, Billie Cox is the person to speak to. Thank you for such an outstanding experience

20 July 2026
Unprompted review
Sirius Finance logo

Reply from Sirius Finance

Good afternoon,

Thank you for leaving a wonderful 5* review for Billie.

We are pleased that she has provided you with the 5* service we aim for with all our cases and we are happy that your received an outstanding experience from Billie.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Helpful, efficient expert advice

Helpful, efficient with expert advice and catered services fantastically to my individual needs. I worked with Molly and Mark and both were incredibly communicative and helpful.

24 July 2026
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Reply from Sirius Finance

Good morning Tom

Thank you for taking the time to leave us a 5* review.

Molly and Mark and delighted with your feedback and are so happy that they were able to help.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Very impressed

Worked with Simon Nichola to sort a remortgage. He was incredibly helpful & patient, knows his stuff and got me a great deal. I highly rate this company, very pleased with the result.

22 April 2026
Unprompted review
Sirius Finance logo

Reply from Sirius Finance

Good morning, Chris

Thank you for leaving a 5* review.

Simon is thrilled with your feedback, we are pleased that you are happy with the service that he provided with your application.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Great customer service

Great customer service, we can't praise Richard, who looked after us highly enough, he sourced us a great deal and held our hand all the way through the process, he went far beyond what we expected of him and we would have no hesitation in recommending his services.

26 June 2026
Unprompted review
Sirius Finance logo

Reply from Sirius Finance

Good morning, Ann

Thank you for leaving a 5* review.

Richard is delighted with your feedback, we are pleased to see that he provided you with the 5* service that we aim for with every case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Great as first time buyers

My partner and I had a great experience with Sirius. As first time buyers, it can be tough navigating a property purchase however the team at Sirius made us feel supported and reassured at every step. The process was smooth throughout and Mark and Molly were fantastic. Thank you so much for your help and support!

24 June 2026
Sirius Finance logo

Reply from Sirius Finance

Good afternoon, Emma

Thank you for leaving a 5* review.

Mark and Molly are delighted with your feedback and we are so happy that they provided you with our 5* service.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

The team was super responsive

The team was super responsive, proactive and always on hand to clear up any doubts. Would 100% recommend.

19 June 2026
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Reply from Sirius Finance

Good morning, Kayne

Thank you for leaving a 5* review and for the positive feedback for the team.

Thank you also for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Excellent.

Kit Thompson was very helpful and knowledgable, explaining everything clearly so I was able to make informed choices. I was kept up to date on every detail with emails, phone calls and the user friendly ‘Launch Pad’

19 June 2026
Sirius Finance logo

Reply from Sirius Finance

Good morning, Vanessa,

Thank you for leaving a 5* review.

Kit is delighted with your feedback, we are pleased that he was able to assist with making your application progress smoothly.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Sirius finance - top drawer

My experience with Sirius finance has been smooth and so enjoyable.

BIllie Cox
Hazel Jasper
Molly Reader

Have all gone above and beyond
To help me with multiple & complicated mortgages.
They have assisted me throughout the whole process and have really been a credit to your company.
I couldn’t recommend them highly enough.

15 June 2026
Unprompted review
Sirius Finance logo

Reply from Sirius Finance

Good afternoon, Taylor

Thank you for leaving a 5* review.

Billie, Hazel and Molly are delighted with your feedback and we are pleased to see that you have received from them the 5* service we aim for with every case.

Thank you for the recommendation.

Kind regards
Bradley Moore
Deputy CEO

Rated 5 out of 5 stars

Thank you for a smooth process

Thank you for a smooth process

26 May 2026
Unprompted review
Sirius Finance logo

Reply from Sirius Finance

Good morning, Aneesa,

Thank you for leaving a 5* review and for the positive feedback.

Kind regards
Bradley Moore
Deputy CEO

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