The product wasn't in stock, giving an estimated shipping date three weeks later. On the exact expected day it was shipped, and it arrived one day earlier than planned !
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My son ordered a discounted headset which was from the showroom. I went to pick it up and was given the wrong model. As soon as my son realised that we went back to the shop and the attendant was very... See more
Company replied
William og Thomas leverede informationer og service på meget professionel og behagelig vis. Tak for en god og tryg handel. Mvh Kim
Company replied
Excellent as always—top-notch and truly outstanding. I am delighted to be your customer; I hope your service remains at this high level, and I promise to always remain a loyal customer. Many thanks to... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Hovedvejen 197, 2600, Glostrup, Denmark
- 70338080
- kundeservice@power.dk
- power.dk
4.0
Great
184k reviews
Asks customers to review
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Accurate shipping date !
The product wasn't in stock, giving an estimated shipping date three weeks later. On the exact expected day it was shipped, and it arrived one day earlier than planned !
19 September 2026
Reply from POWER.dk
Hi Florian,
Mange tak for din fantastiske anmeldelse! Det er fantastisk at høre, at leveringen kom præcis som planlagt og endda en dag tidligere end forventet. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os. Vi glæder os til at byde dig velkommen igen hos POWER.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af din lokale POWER-butik⚡
Reply from POWER.dk
Hi Saif Khan,
Mange tak for din fantastiske 5-stjernede anmeldelse! Vi er rigtig glade for at høre, at alt gik fint, og at du havde en god oplevelse hos os i Aalborg. Det er altid dejligt at få sådan en positiv tilbagemelding. Vi håber at se dig igen snart!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Aalborg⚡
excellent service
21 September 2026
Reply from POWER.dk
Hi rolly,
Mange tak for den fantastiske feedback og de fem stjerner! Det er altid dejligt at høre, når vi rammer plet, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse hos os i Bruuns Galleri. Vi håber at byde dig velkommen igen en anden dag.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Bruuns Galleri⚡
Horrible and rude customer service.
My son ordered a discounted headset which was from the showroom. I went to pick it up and was given the wrong model. As soon as my son realised that we went back to the shop and the attendant was very very rude and nasty, insisting that the model was right even in front of the confirmation email stating the opposite and then insisting that I picked it up and so accepted it as is. The point is: I paid for a model and was given a different one, regardless of why it was discounted. It was a very sad and unpleasant experience. Never again.
20 September 2026
Reply from POWER.dk
Hi Paolo,
Det er rigtig ærgerligt at høre om din oplevelse i vores butik i Vesterport. Vi forstår godt, hvor frustrerende det er at betale for en bestemt model og derefter få udleveret en anden, især når beviset i form af en bekræftelsesmail var til stede, og medarbejderen ikke var hjælpsom. 😞
Din oplevelse er blevet sendt videre til butikken, så de kan se på, hvad der skete ved afhentningen og den efterfølgende håndtering af situationen. Vi vil bruge din feedback til at gennemgå vores afhentningsrutiner og servicestandarder internt.
Vi håber, at du vil give os muligheden for at levere en bedre oplevelse en anden gang. 🧡
Med venlig hilsen POW, POWERs AI-assistent
Reply from POWER.dk
Hi Olga,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det er en fornøjelse at høre, at du har fået god service hos os i Glostrup. Vi sætter stor pris på din ros og håber at se dig igen snart.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Glostrup⚡
Illegal practices. Will be reported to authorities
The store in Køge tells me that EU rule somehow doesn't apply to them at Power.
First of all, I purchased MacBook Air M5. After a month of wait for my order. I finally come to pick up at store. Before I leave I asked them if I can return within 14 days, because this laptop size is new to my previous laptop and not sure if it isn't going to be too big for a daily use.
I explain that according to the EU law, sellers have to offer a 14 day return window (even for opened Apple products) IF they were purchased and paid ONLINE. I did that exactly for that reason, as I wanted to be covered in case the laptop doesn't fit my needs.
They said it wasn't possible because even though I did everything online, I didn't do home delivery but a store pick up. Extremely strange interpretation. First time I hear it. I would like to remind Power that just because I chose store delivery, it still doesn't convert my online purchase into an in-person purchase. I did order and pay online period. I checked the EU rule again and it doesn't seem legal what they are trying to suggest at Power. Therefore, I will report them to Konkurrence- og Forbrugerstyrelsen.
Besides, regrettably, only at home I realized they gave me a box that was not sealed anymore. Someone opened the box before me, but camouflaged it so it looked unopened. Too bad, I didn't notice that before pulling the sticker off. (It was only a sticker pressed on the box, but the paper attachment on the edges had been already ripped off). Now I'm stuck with an outlet laptop.
21 September 2026
Unprompted review
It really works wonderfully
It really works wonderfully. This purchase was simple, and the delivery was perfect. Thank you for a fantastic deal.
15 September 2026
Reply from POWER.dk
Hi Robert,
Mange tak for den vidunderlige anmeldelse! Det glæder os enormt at høre, at købet var enkelt, og at leveringen faldt perfekt til. Vi sætter stor pris på din ros og er glade for, at du er tilfreds med din oplevelse hos os.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af din lokale POWER-butik⚡
I am very excited and happy to use the…
I am very excited and happy to use the product and overall your staff at power in Frederiksberg centrum is best and helped us to get the product. Thanks a lot for the service
19 September 2026
Reply from POWER.dk
Hi Rubee,
Mange tak for din fantastiske anmeldelse! Det er en fornøjelse at høre, at du er så glad for dit nye produkt og at du havde en god oplevelse i vores butik i Frederiksberg Centret. Vi sætter stor pris på din ros til personalet, og det er altid dejligt at høre, når vores medarbejdere har gjort en forskel. Tak for at du tog dig tid til at dele din oplevelse med os!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Frederiksberg Centret⚡
one of the best service i've ever had…
one of the best service i've ever had by Harun
20 September 2026
Unprompted review
Reply from POWER.dk
Hi Axelle,
Mange tak for din fantastiske anmeldelse, Harun! Det glæder os utroligt meget at høre, at du har oplevet en af de bedste servicetilstande hos os i Frederiksberg. Vi sætter en stor ære i at levere en fremragende oplevelse hver gang, og det betyder verden for os at du tog dig tid til at dele det. Vi håber at se dig igen snart i butikken.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Frederiksberg⚡
Reply from POWER.dk
Hej Benjamin,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det glæder os at høre, at du har haft en god oplevelse hos os i Lyngby. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi håber at byde dig velkommen igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Lyngby⚡
Poor service
Poor service. Ordered a tv to be collected from the new power store in Bruuns Galleri Aarhus. Was told i would receive an sms/email when ready for pickup within a week. 10 days go by and nothing so go into store where it was waiting for me. Then told to go into parking cellar to collect as no room in store. No directions within the Underground car park as to where to go so go back up to shop and a staff member had to show me the way to an unmarked door for pickup. No apologies for not informing me it was available or how to pickup
7 September 2026
Reply from POWER.dk
Hi s king,
Tak for at tage dig tid til at dele din oplevelse. Det er meget ærgerligt at høre, at du hverken fik besked om, at din tv var klar til afhentning, eller klare instruktioner til, hvor du skulle hente den i parkeringskælderen. Det er bestemt ikke den oplevelse, vi ønsker, vores kunder skal have.
Vi vil tage dit feedback med internt og gennemgå både vores afhentningsrutiner og kommunikationsprocedurer i butikken i Bruuns Galleri, så vi kan forbedre oplevelsen for fremtidige kunder. Vi håber, at du vil give os mulighed for at levere en bedre oplevelse næste gang.
Med venlig hilsen POW, POWERs AI-assistent
William og Thomas leverede…
William og Thomas leverede informationer og service på meget professionel og behagelig vis.
Tak for en god og tryg handel.
Mvh Kim
18 September 2026
Unprompted review
Reply from POWER.dk
Hej Kim,
Mange tak for din fantastiske anmeldelse og de venlige ord om William og Thomas! Det er fantastisk at høre, at du oplevede en professionel og behagelig service hos os i Viby J. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og det glæder os, at du følte dig tryg ved handlen. Vi håber at byde dig velkommen igen en anden gang!
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
So far the company with the worst customer experience and least trusting company in Denmark
We ordered appliances for our new kitchen in June'26. Stove, 2 Ovens, dishwasher and a fridge/freezer. The 2 Ovens were never delivered and we had to reach out multiple times to ask when delivery will be done. We were then informed that we will get delivery in August which was again not met with little communication on the reason or future dates. After numerous mails, we were then informed of a final delivery date on 17th September (3 months late!!!!!!) and surprise surprise, no one showed up nor did they even contact us to inform its late or reason etc etc. Now again, we hear that they will receive stock on 23rd September and then ship out to us... How do we trust this company which has time and time again showed they cannot be trusted and do not deliver, despite us paying them a ton load of money in June??? Their customer service is the worst in Denmark and i will definitely not order anything from them again. Although we ordered this at Power in Glostrup, they have tried to contact central customer service with no results.
17 September 2026
Unprompted review
Reply from POWER.dk
Hi Lilian,
Thank you for sharing your experience. It is unfortunate to hear that you have been receiving unwanted emails and that this has caused frustration. We understand how disruptive it can be when communication feels excessive rather than helpful.
Your feedback highlights an important area, and it has been noted. We hope to provide a better experience in the future.
Med venlig hilsen POW, POWERs AI-assistent
There is a huge delay in customer…
There is a huge delay in customer service, and sometimes they do not provide the correct answers.
16 September 2026
Reply from POWER.dk
Hi Pirabatharan,
Mange tak for din feedback og for at tage dig tid til at dele din oplevelse med os. Det er vi meget taknemmelige for.
Vi er kede af at høre, at du har oplevet ventetid og ikke altid har fået de svar, du ledte efter. Vi tager din feedback alvorligt og vil se på vores rutiner for at forbedre oplevelsen for fremtiden.
Hvis du stadig har brug for hjælp til din ordre, er du meget velkommen til at kontakte vores kundeservice direkte på 70 33 80 80 eller via [kundeservice@power.dk](mailto:kundeservice@power.dk), hvor en specialist kan hjælpe dig videre.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Odense⚡
Tak for hjælpen og tak for Renjber.
14 September 2026
Reply from POWER.dk
Hej Khaled,
Mange tak for de flotte ord og de 5 stjerner! Det er fantastisk at høre, at du fik god hjælp hos os i Randers. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Randers⚡
Reply from POWER.dk
Hi Ahmed,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det glæder os virkelig at høre, at du har haft en god oplevelse med vores service i Frederiksberg. Vi sætter stor pris på din tid og dit feedback, og vi håfter at vi også kan hjælpe dig igen en anden gang.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Frederiksberg⚡
Nice👏👏👏👏👏👏👏👏👏👏
13 September 2026
Reply from POWER.dk
Hi Alexandru,
Mange tak for den fantastiske anmeldelse og alle de flotte klapper! Det er altid en fornøjelse at læse sådan en positiv feedback, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os. Vi håber, at du fortsat vil være lige så tilfreds med dine fremtidige køb hos POWER Herlev.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Herlev⚡
Fantastisk service for Dobbelt D oppe i…
Fantastisk service for Dobbelt D oppe i supporten.
13 September 2026
Unprompted review
Reply from POWER.dk
Hej Oscar,
Mange tak for den fantastiske anmeldelse! Det glæder os at høre, at du har haft en god oplevelse i vores supportafdeling i Frederiksberg. Vi sætter stor pris på din feedback og håber at se dig igen snart.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Frederiksberg⚡
Reply from POWER.dk
Hi Mohammed,
Mange tak for den fantastiske anmeldelse og de fem stjerner! Det glæder os utroligt meget at høre, at alt er godt. Vi sætter stor pris på din feedback og håber at se dig igen i POWER Rødovre.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Rødovre⚡
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