Profibike Reviews

I ordered Cangoo keewee bakfiets on the 29th July, a green colour because that one was available on the webpage where delivery was 3-10 days. I called immediately after to confirm on these dates so i can request small vacation after 2 weeks so i can spend time with my family with the bakfiets. When i called, a lady answered and said ,yes we have it on stock we just need to bring it from another shop...that turned out to be a lie🤥 because my next call after 2 weeks a young man answered and said we dont have that bike and we are waiting for delivery and that the lady shouldn't have said that, since we dont have it on stock. I suggested that they change the webpage and the delivery times because thats a lie, he acknowledged. Today i called again, and a polite lady said that we will receive it next week... and maybe 1 week for delivery....which means since you order i bike plan 1 Month to receive it. Its very frustrating when you feel like you are being lied to and make plans based on that misinformation. I have read the reviews well before i ordered and i was sincerely hoping for the best but....sorry for this review i am simply stating the truth, maybe if the situation changes i can update this review. Order number 25782

Date of experience: 29 July 2024

The order was made on 4-th of January. The bicycle was delivered on 19-th of January, 2024.
24-th of January I got a notification from employer, that I should relocate to another country. I understood, I need to return the bicycle. It was really pity. The bakfiets (cargo bike) is really attractive. I really fallen in love with it.

Good news was, that Profibike agreed to take it back and return my money (I return the bike in a completely brand new condition - we didn't use it at all). Anything may happen - I estimate this as a very professional reaction.

Date of experience: 29 January 2024

I was thinking about getting an electric bike for awhile now and saw Profibike just on the other side of the street. So I walked over, walked inside and was helped immediately!! I am very happy with my new E bike. Thanks Profibike!!

Date of experience: 02 May 2024

they have always treated me nicely or whatever with questions

I would be very happy if I could win a bicycle because my wife has difficulty walking and especially with a normal bicycle

Date of experience: 05 July 2023

for almost 64 years I ride the Puch moped Sky rider.
For now already one year,I ride a Puch again. The N7 .its ride verry good and is, because the of the smoothe front suspension, frendly for my rheumatism hand.
I have buy this Puch N7 bike at the Profibike dealer .
I am verry satified regarding the professionality and service.😊

Date of experience: 05 July 2023

So I had an electric bike before, I sold it and was very skeptical to buy this New Vogue MESTENGO! The looks, the frame, the color, the Specifications attracted me so much, I was like why not give it a try! The bike was delivered in prefect Condition.. Just few days of riding this bike, I am so much in love with it 😍... Me a happy customer and definitely recommend buying this Sexy bike!! It's sturdy... Its classy.. Its Exactly what I WANTED! Whoop whoop 🎉🎉

Date of experience: 10 February 2022

Buying my bike here exceeded my expectations. The service was exceptional, they helped me choose my bike according to my needs and they imported it for me to Mexico.

I’m more than satisfied with it.

Date of experience: 25 December 2023

I visited Profibike in Dongen and it was a phenomenal experience. From the moment I entered, everything just seems so surreal, the amount of space you could walk around and see the different bikes there is and their 1000sq meter experience center where you can ride around for a couple laps and try out the different bikes to see which one fits you, was just a wonderful experience. To add to that, their customer service is top notch, first they offer you a cup of coffee, then like me for example, I didn't know much about Ebikes and the employee was able to provide me all the information about the different bikes and tell me what is the difference of each the bikes. As mentioned before about their huge experience center, I was able to try out multiple different bikes to see which one fits me best. Through it all, I was asking all types of questions, and the employee took their time and answered each one of my questions. In conclusion, thanks to their amazing service of being able to answer all my questions and provide me all the information I needed, I can happily say I purchased my first Ebike from Profibike.

Date of experience: 20 March 2024

The staff is very knowledgeable and patient. I left feeling like I had made the right choice but had support behind me if I still had questions.

Date of experience: 09 November 2022

The communication with the assistant through the shopping in Webshop was very useful. They were also very attentive after I completed the purchase.

Date of experience: 31 January 2024

Very good experience, bought a bike bike and I'm very happy.

Date of experience: 10 May 2024

Very good company, and good service I am happy with my bike!

Date of experience: 06 June 2024

Amazing bike, and very helpfull people.

Date of experience: 04 December 2023

Excellent service and very satisfied with my bike!

Date of experience: 16 November 2022

Nice, and fast

Date of experience: 06 February 2023

Toppers!!!

Date of experience: 22 November 2023